Troubleshooting & FAQ's

Promotional Terms and Conditions - Current

Promotional Terms and Conditions - Expired

Network Coverage

We encourage you to check availability in your area prior to purchase. Please note, even if you are living in an area that has coverage, connectivity via a mobile network can be impacted by a variety of factors. Spacetalk Mobile Australia does not offer refunds on credit purchased where the coverage map indicates a lack of coverage.

Telstra's 3G Network (850Mhz band) will close mid-2024.

Contact Us

Chat with us

Click on the Speech Bubble on the bottom right of your screen to start a live chat with a customer support agent.

Chat available Monday to Friday 9am to 5pm (ADL time).

Email us

For extra support, contact us at

Please note, it may take up to 72 hours to receive a response. Sending multiple replies to ticket notifications could prolong the waiting period.