JumpySIM and Spacetalk were different divisions of the same company. We have unified our approach and come together as one brand, Spacetalk Mobile.

If you need assistance or have an enquiry, you can email our customer support team at mobilesupport@spacetalk.co. Our business hours are Monday to Friday 9:00am – 4:30pm (Australian EST).

During the activation process you will have a choice of 3 randomly generated numbers. Alternatively, you can transfer your existing mobile number to Spacetalk Mobile.

To activate your Spacetalk Mobile SIM follow the steps on our activation page here.

Generally, your plan will be activated within 15 minutes to 4 hours. We will message you letting you know when the service has been activated.

Once activation is complete you may need to power-cycle your device in order for the SIM to connect.

Yes, you can transfer your existing mobile number as part of the activation process.

Your SIM serial number is the 13-digit number located on the back of your SIM kit. Your SIM number can be found in two places, on the SIM card itself and at the top of the SIM card surrounding. 

To activate your Spacetalk Mobile service you will need either a Passport, Australian driver's license/learners permit or Medicare card.

You can check your mobile plan balance and expiry via your Spacetalk Mobile account here.

If you run out of data before the end of your monthly plan, you can recharge your service via your Spacetalk Mobile account here.

If you wish to cancel, head to your Spacetalk Mobile Portal, you will have the option to disconnect the service. Once you have logged in you can select your service from 'mobile' on the left hand side and then choose to disconnect.

To change your plan, you will need to log into your Spacetalk Mobile portal and recharge with the new plan value prior to your auto-recharge being processed.

Yes, we offer plans with an expiry date up to 365 days. Plan options can be viewed at here.

This is not currently offered on Spacetalk Mobile services. Please refer to the Critical Information Summary document for your plan for plan inclusions and exclusions.

Your Spacetalk Mobile service will automatically recharge using the registered payment method listed on your Spacetalk Mobile account.

Spacetalk Mobile does not offer refunds on credit purchased due to change of mind, lack of coverage or credit purchased incorrectly or in error.

The minimum subscription period is 28 days.

Currently we support Visa or Mastercard for payments.

You can view your transaction history including previous top up transactions from your Spacetalk Mobile Account.

Payment details can be updated in your Spacetalk Mobile Account.

If payment fails on your auto-recharge, the system will try again a further two times. If the payment fails on the third attempt, you will need to recharge your service manually via the Spacetalk Mobile portal.

Your customer number is sent to you via SMS and email when you activate your service and again with any updates provided to you.

The Change of Name form can be found under 'Important information & forms' in the footer of our website.

An Authorised Representative has the power to act on your behalf as if they were you. You can appoint an Authorised Representative by completing the authorised representative form. This form can be found under 'Spacetalk Mobile Policies' in the footer of our website.

The Change of Ownership form can be found under 'Important information & forms' in the footer of our website. Please fill out the form and email it along with all relevant documentation to mobilesupport@spacetalk.co

Your account password can contain the following special characters only: ! @ $ % & * ( ) Use of special characters other than in the list above is not possible.

You will need to order a new SIM card here.

Once your new SIM card arrives you can then log into your Spacetalk Mobile account and complete the SIM replacement.

In collaboration with the team at Spacetalk Australia, some devices are eligible for a free Spacetalk app subscription when using a Spacetalk Mobile SIM card.

You can check our coverage map available here.

Spacetalk Mobile uses parts of the Telstra Mobile Network that covers more than 98.8% of the population with 3G* and 97.9% of the population with 4G. To see Spacetalk Mobile coverage in your area please click on the coverage map here.

You can change your ring time to 15, 20, 25 or 30 seconds. Using the phone function (not SMS), simply enter the following sequence, then press the call/send button. **61*101** (number of seconds) #. For example, to change your ring time to 20 seconds, enter the following sequence, then press the call/send button. **61*6101**20# If your SIM card is in a wearable device, you may need to place it in a mobile phone temporarily to complete the above steps.

Please contact our customer support team at mobilesupport@spacetalk.co so we can help resolve this for you.