Spacetalk Mobile

Spacetalk Mobile

Getting Started

How do I activate my SIM?

To activate your Spacetalk Mobile SIM follow the steps on our activation page here.

Can I choose my number?

During the activation process you will have a choice of 4 randomly generated numbers. Alternatively, you can port your existing mobile number to Spacetalk Mobile. 

Can I keep my existing number?

You can quickly and easily port your existing mobile number from any other provider. When activating your service simply select ‘keep existing number’.  

If you are porting an existing mobile number, ensure you keep your old SIM card active and in your phone as we will need to send you a verification PIN before we can activate your new SIM card. 

What is the pre-port process?

Porting a mobile service is the process of transferring a mobile number from one service provider to another. We must confirm that the person requesting the port has the right to transfer the number being ported.  

This authentication process, known as pre-porting verification, allows us to verify the identity of the person requesting the mobile port and protects consumers from unauthorised ports and fraud. 

What should I do if I didn’t request for my number to be transferred to Spacetalk Mobile?

If you believe your number is being fraudulently ported, you should immediately report the activity to your current mobile provider. 

Where do I find the SIM number?

Your SIM serial number is the 13-digit number located on the back of your SIM kit. Your SIM number can be found in two places, on the SIM card itself and at the top of the SIM card surrounding. This number will be required for the activation process. 

What forms of identification do you accept

To activate your Spacetalk Mobile service you will need a current form of identification. This can be either a Passport, Australian driver's license/learners permit or Medicare card.

Once your identification has been accepted, you will not need to complete another verification for 12 months.  

I am trying to sign up, but the identification check is failing.

To get an identification match, the details you enter must match exactly with the identification record on file. Common errors include the name not matching or invalid reference numbers.

Please check carefully to ensure the name has not been shortened or changed to an English language version, rather than the official registered name present on the identification. 

If you are using an Australian driver’s licence for your identification check be sure to locate both your driver’s licence number and licence card number prior to filling out your personal information (these are two different numbers). 

How long will it take for my service to activate?

Generally, your plan will be activated within 15 minutes to 4 hours. We will message you letting you know when the service has been activated with your account and service number. 

Once activation is complete you may need to turn your device on and off in order for the SIM to connect. 

My Account

How do I access my account?

You can log into your account here.

How do I find my Spacetalk Mobile customer number?

Your customer number is sent to you via SMS and email when you activate your service. 

I recently changed my name, how do I update my account?

The Change of Name form can be found here. Please fill out the form and email it along with all relevant documentation to forms@spacetalk.co.  

How do I appoint an authorised representative?

An Authorised Representative has the power to act on your behalf as if they were you. You can appoint an Authorised Representative by completing the authorised representative form. This form can be found under 'Spacetalk Mobile Policies' in the footer of our website.

The Authorised Representative form can be found here. Please fill out the form and email it along with all relevant documentation to forms@spacetalk.co.  
 
To protect your privacy, this form needs to be witnessed by an authorised person. An authorised person is a solicitor or barrister, doctor, police officer or Justice of the Peace. We will also accept a person who holds a formally determined Power of Attorney or Guardianship Order.
 
Please forward a certified copy of the Power of Attorney or Guardianship Order together with this form (signed by the Attorney or Guardian for the customer).

How do I transfer my service to someone else?

The Change of Ownership form can be found here. Please fill out the form and email it along with all relevant documentation to forms@spacetalk.co.  

Account password - what special characters can I use?

Your account password can contain the following special characters only: ! @ $ % & * ( ) Use of special characters other than in the list above is not possible.

Payments and Recharges

How do I turn off auto-recharge?

If you would like to remove auto recharge, please reach out to our customer support team through the live chat feature on our website: www.spacetalk.co.

We will be able to send you a time sensitive verification code to access your account and once verified we can process the request.

How does auto-recharge work?

Auto Recharge automatically recharges the same Mobile or Wearable plan when it expires against a valid, stored payment method. You will receive a notification 2 days prior to recharge and once complete or if there is a failure.  

Auto recharge is enabled as standard during activation and when a manual recharge is completed. To remove auto recharge please reach out to our customer support team.  

How do I use my recharge voucher?

You can add the voucher code during SIM activation or when recharging via the customer portal.

Select the voucher option, enter the code exactly how it is shown in the email and the plan will be added to your service when it activates. 

I purchased a recharge voucher through the website, how can I get it?

Once you have purchased a Spacetalk Mobile recharge voucher, you will be emailed a voucher code to use throughout activation or recharging your service.

Please check all inboxes including spam and junk for an email from Spacetalk Mobile. If you do not receive the email within an hour, contact support. 

 

What payment methods do you currently support?

Currently we support Visa or Mastercard for payments.

How do I change my payment details?

Payment details can be updated in your Spacetalk Mobile Account.

What happens if my auto recharge fails or is declined?

If your payment does not process, you will receive a notification via email and SMS. From here you will need to recharge your service manually via the customer portal.  

Can I get a refund for my Spacetalk Mobile plan?

Spacetalk Mobile does not provide refunds on prepaid plans and recharges that have been purchased, as well as devices in which you are using your SIM card are faulty or returned. If you cancelled your service or move to a different provider, you will forfeit any remaining credit you have. 
 
Please ensure you are checking our coverage map and frequently asked questions to ensure our product is right for you. 

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

 

Wearable Plans

What is a wearable plan?

Designed specifically for use in Spacetalk watches our wearable plans come with unlimited domestic talk and text and the right amount of data. We offer affordable plans that put you in control. 

What happens if I run out of data before my next recharge?

If you run out of data before the end of your monthly plan, you can recharge your service or simply purchase a 1GB data top up via your Spacetalk Mobile account here. 

How do I change my plan?

To change your plan, you will need to log into your Spacetalk Mobile portal and recharge with the new plan value prior to your auto-recharge being processed. 

You will receive a reminder SMS and email notification 2 days prior to your auto-recharge being processed. 

Please note plan changes take effect immediately, any unused balance or time of your previous plan will be forfeited and cannot be transferred to the new plan. Auto-recharge will automatically be enabled for the new plan value. 

Do you offer long expiry plans?

Yes, we offer plans with an expiry date up to 365 days. Plan options can be viewed at here.

Can I call and text internationally?

International calls and SMS are not currently offered on Spacetalk Mobile wearable plans. Please refer to the Critical Information Summary document of your plan for plan inclusions and exclusions. 

Can I put my SIM card with a wearable plan in a mobile phone? 

No, if a Spacetalk Mobile SIM card is removed from a wearable device and placed into a handset or non-wearable device, the service must be recharged with a Mobile plan within 30 days or the service will be cancelled. 

To change your plan from a wearable plan to a mobile plan, simply select the recharge option on your service and recharge with a mobile plan. Please note plan changes take effect immediately, any unused balance or time of your previous plan will be forfeited and cannot be transferred to the new plan. Auto-recharge will automatically be enabled for the new plan value.

Mobile Plans

What happens if I run out of data before my next recharge?

If you run out of data before the end of your monthly plan, you can recharge your service or simply purchase a 1GB data top up via your Spacetalk Mobile account here. 

How do I change my plan?

To change your plan, you will need to log into your Spacetalk Mobile portal and recharge with the new plan value prior to your auto-recharge being processed. 

You will receive a reminder SMS and email notification 2 days prior to your auto-recharge being processed. 

Please note plan changes take effect immediately, any unused balance or time of your previous plan will be forfeited and cannot be transferred to the new plan. Auto-recharge will automatically be enabled for the new plan value. 

Can I call and text internationally?

Our 4G mobile plans offer international calling via Pay As You Go (PAYG). PAYG calling rates are available here. You need to have a balance in your plan's VAS inclusion to make international Calls and international SMS.  

My plan has ‘Unlimited 10’ international calling included, where can I call?

5G Mobile plans include a ‘Unlimited 10’ international calls and SMS. These plans include unlimited call and SMS to Canada, China, Germany, Hong Kong, India, Indonesia, New Zealand, South Korea, UK, USA. 

What is VAS and PAYG?

Spacetalk Mobile SIM only plans do not include allowances for Video MMS, calls, SMS, or MMS to international numbers (unless included in your plan), calls to premium numbers (e.g., 19xx numbers) or calls to satellite numbers. 

To access these services, you will need to utilise your Value-Added Services (VAS) allowance included in your plan. VAS allowances cannot be topped up and expire at the same time as your Mobile Plan. For more information regarding VAS on your plan, please find this within your critical information summary.

Can I data bank my unused data?

Unused data from your monthly allowance or data you receive as a data gift will be rolled over to the next billing period provided it does not exceed your data bank cap. SIM only Mobile plans can bank up to 500GB of mobile data.  

Network Support

What is Wi-Fi calling?

Wi-Fi calling uses an internet connection, so if you’re ever in a coverage black hole, Wi-Fi calling allows you to still make phone calls through your Wi-Fi connection. 

To use Wi-Fi calling, you’ll need a 4G enabled mobile device with correct device configuration which is Wi-Fi calling capable and a suitable Wi-Fi network. When using Wi-Fi Calling, your access and experience will depend on the compatibility and quality of the Wi-Fi network that you’re connected to. 

What is VoLTE?

Voice over LTE (VoLTE) uses the 4G mobile network to make phone calls. Mobile phones can’t typically make calls on a 4G network. Without VoLTE you will always drop back to 3G to make a call, even if you’re in range of a 4G tower. VoLTE enables you to bypass the congestion on 3G networks and use 4G where available, to make clearer calls. 

What is 5G?

5G refers to the 5th generation of network technology. 5G technology is the future of mobile network technology giving us access to faster speeds, seamless streaming and support for the connected homes of the future.  

What do I need to use 5G?

To start using 5G you will need a 5G ready device, a 5G mobile plan and access to 5G network coverage. You can check our coverage map here to see if you have 5G coverage in your area.  

Will 3G be switched off at one time or will it be a phased approach (geographically)?  

Telstra’s 3G closure will commence from 30th June 2024 and is likely to happen relatively quickly. There will be no loss of 3G coverage prior to 30th June 2024. 

Will the quality of coverage be the same from 3G to 4G?

Your network experience should improve when you move from 3G only coverage to 4G coverage. Telstra Wholesale 4G service accesses greater bandwidths and is more efficient than 3G, leading to higher end user speeds. 

After 30th June 2024, can you guarantee consumers will have 4G coverage where they currently only have 3G?

In areas that currently only have 3G coverage Telstra are working hard to upgrade and ensure equivalent 4G coverage before the 3G network is switched off. Telstra have made a commitment to match their 3G coverage on 4G by June 2024. 

Will I be able to make emergency 000 calls, and will my medical alarms and life critical services still work?

If your device isn’t compatible with Telstra’s 4G network (including VoLTE emergency calling), you won't be able to make an emergency call to 000 on the Telstra mobile network. 

You might be able to make an emergency call to 000 if: 

  • Another mobile service provider has 3G coverage in your location; AND 

  • Your device is compatible with that network.  

It is important to check for device compatibility on accompanying paperwork from your manufacturer, and ensure you have a 4G compatible device prior to June 30th 2024.  

Offers and Promotions

Which mobile SIM plans are eligible for double data?

This offer of Double Data is available to eligible new and existing Spacetalk Mobile customers who sign up for a new 35GB Mobile Plan or 80GB Mobile Plan between December 13th 2023 and January 31st 2024. Promotional terms and conditions available here.  

Can I get a Free Spacetalk App Subscription?

Some Spacetalk smartwatch devices are eligible for a free Spacetalk app subscription when using a Spacetalk Mobile SIM card. 

  1. Eligible devices include:  

  1. Spacetalk Kids (Telstra Variant Only) - Model: SP-1005 or IF-W515C 

  1. Spacetalk Adventurer - Model: ST2-4G-1  

  1. Spacetalk Adventurer 2 - Model: ST3-4G-1  

  1. Spacetalk Loop – Model: SK2-4G-1 

Promotional terms and conditions available here. 

 

Different mobile providers may have different coverage levels in some regional and metropolitan areas. We encourage you to check availability in your area prior to purchase. Please note, even if you are living in an area that has coverage, connectivity via a mobile network can be impacted by a variety of factors. Spacetalk Mobile Australia does not offer refunds on credit purchased where the coverage map indicates a lack of coverage.

*Telstra's 3G Network (850Mhz band) will close mid-2024.

Policies

Complaints Policy

Fair Go Policy

Service Terms of Use 

Privacy Policy

Returns Policy

Critical Information Summaries

Current

General CIS

Starter Plan

Bigger Value Plan

Biggest Value Plan

Expired

JumpySIM CIS

General CIS Expired 01.11.2023

Starter Plan Expired 01.11.2023

Bigger Value Plan Expired 01.11.2023

Biggest Value Plan Expired 01.11.2023

Promotional Terms & Conditions

Current

Spacetalk Mobile 30 Day Wearable Plan Discount Promotion Terms and Conditions (March to July 2024)

Spacetalk 30 day plan wearable plan discount promotion Terms and Conditions 2024

This offer of the discounted price of $13.50 is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 30 Day recharge between March 26th 2024 and July 1st 2024 (Offer Period).

The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.

This offer is subject to the full terms and conditions and eligibility criteria below.

  • New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
  • The discount of $4.49 on the $17.99 30 Day Plan recharge will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
  • Valid on a new 30 Day Plan only.
  • Promo code can only be used once on individual services.
  • Customers may redeem promo on multiple eligible services.
  • On the expiry of the promotional recharge your plan will revert to the standard 30 Day Plan recharge rates for future recharges.
  • Auto-recharge will automatically be enabled upon recharge.
  • The promo must be redeemed within the specified offer period to receive the offer.
  • Services previously recharged with a 30 Day Plan are ineligible.
  • This offer cannot be transferred to another person or party.
  • This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
  • Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
  • Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.

If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.

If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.

Spacetalk Mobile 180 Day Wearable Plan Discount Promotion Terms and Conditions (March to July 2024)

Spacetalk 180 day Wearable Plan Promo Terms and Conditions 2024

This offer of the discounted price of $75.78 is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 180 Day recharge between March 26th 2024 and July 1st 2024 (Offer Period).

The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.

This offer is subject to the full terms and conditions and eligibility criteria below.

  • New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
  • The discount of $15.21 on the $90.99 180 Day Plan recharge will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
  • Valid on a new 180 Day Plan only.
  • Promo code can only be used once on individual services.
  • Customers may redeem promo on multiple eligible services.
  • On the expiry of the promotional recharge your plan will revert to the standard 180 Day Plan recharge rates for future recharges.
  • Auto-recharge will automatically be enabled upon recharge.
  • The promo must be redeemed within the specified offer period to receive the offer.
  • Services previously recharged with a 180 Day Plan are ineligible.
  • This offer cannot be transferred to another person or party.
  • This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
  • Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
  • Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.

If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.

If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile

 

Spacetalk Mobile 365 Day Wearable Plan Discount Promotion Terms and Conditions (March to July 2024)

Spacetalk 365 day Wearable Plan Discount Promotion Terms and Conditions 2024

This offer of the discounted price of $137.50 is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day recharge between March 26th 2024 and July 1st 2024 (Offer Period).

The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.

This offer is subject to the full terms and conditions and eligibility criteria below.

  • New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
  • The discount of $27.49 on the $164.99 365 Day Plan recharge will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
  • Valid on a new 365 Day Plan only.
  • Promo code can only be used once on individual services.
  • Customers may redeem promo on multiple eligible services.
  • On the expiry of the promotional recharge your plan will revert to the standard 365 Day Plan recharge rates for future recharges.
  • Auto-recharge will automatically be enabled upon recharge.
  • The promo must be redeemed within the specified offer period to receive the offer.
  • Services previously recharged with a 365 Day Plan are ineligible.
  • This offer cannot be transferred to another person or party.
  • This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
  • Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
  • Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.

If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.

If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile

 

Spacetalk Mobile BIGGEST VALUE PROMOTION Terms and Conditions (2023-2024)

Spacetalk Mobile BIGGEST VALUE PROMOTION Terms and Conditions 2023-2024
 
This offer of 2 months free is for eligible Spacetalk Mobile customers, currently on an existing Biggest Value plan who recharge with a Biggest Value Recharge voucher following promotional communication from Spacetalk Mobile.
 
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
 
This offer is subject to the full terms and conditions and eligibility criteria below.
 
1.      Existing customers with a Spacetalk Mobile Biggest Value Service
2.    Redeemable on Biggest Value Recharges only.
3.    The discount will be applied to a Biggest Value recharge voucher purchased via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM using the discount code.
4.    Customers may redeem promo on eligible services.
5.    Spacetalk recommends utilising the recharge voucher prior to next auto renewal date or service expiry date however please note, recharges processed take effect immediately and any unused value balance or plan period of previous recharges will be forfeited and cannot be transferred.
6.    Your plan expiry date can be found in the self-service portal here.
7.      Biggest Value recharge vouchers do not have an expiry date and can be activated at any time.
8.    On the expiry of the promotional recharge your plan will revert to the standard Biggest Value Plan recharge rates for future recharges.
9.    Auto-recharge will automatically be enabled upon recharge.
10.  This offer cannot be transferred to another person or party.
11.    This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
12.  Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
13.  Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.
 
If you recharge your existing Spacetalk Mobile service we will continue handle all the technical enquiries, complaints, and servicing.
 
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
 

Spacetalk Mobile SAVE Promo Terms and Conditions (2023-2024)

This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day recharge between October 1st 2023 and February 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
1.   New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
2.   The discount of $27.49 on the $164.99 365 Day Plan recharge will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
3.   Valid on a new 365 Day Plan only.
4.   Promo code can only be used once on individual services.
5.   Customers may redeem promo on multiple eligible services.
6.   On the expiry of the promotional recharge your plan will revert to the standard 365 Day Plan recharge rates for future recharges.
7.   Auto-recharge will automatically be enabled upon recharge.
8.   The promo must be redeemed within the specified offer period to receive the offer.
9.   Services previously recharged with a 365 Day Plan are ineligible.
10.   This offer cannot be transferred to another person or party.
11.   This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
12.   Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
13.   Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.
 
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.

Spacetalk Mobile Free App Subscriptions Promo Terms and Conditions (2022 – 2024)

Terms and Conditions for the free app promotion are available here.

Spacetalk Mobile 365 Day Wearable Plan Promo Terms and Conditions (2024)

Spacetalk Mobile 365 Day Wearable Plan Promo Terms and Conditions 2024

This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day Wearable Plan recharge between February 9th 2024 and March 31st 2024 (Offer Period).

The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.

This offer is subject to the full terms and conditions and eligibility criteria below.

  1. New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
  2. The discount of $27.49 on the $164.99 365 Day Wearable Plan recharge will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
  3. Valid on a new 365 Day Wearable Plan only.
  4. Promo code can only be used once on individual services.
  5. Customers may redeem promo on multiple eligible services.
  6. On the expiry of the promotional recharge your plan will revert to the standard 365 Day Wearable Plan recharge rates for future recharges.
  7. Auto-recharge will automatically be enabled upon recharge.
  8. The promo must be redeemed within the specified offer period to receive the offer.
  9. Services previously recharged with a 365 Day Wearable Plan are ineligible.
  10. This offer cannot be transferred to another person or party.
  11. This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
  12. Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
  13. Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.

 

If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.

If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.

 
 

Spacetalk Mobile 365 Day Wearable Plan Recharge offer Terms and Conditions (2024)

Spacetalk Mobile 365 Day Wearable Plan Recharge Offer Terms and Conditions 2024

This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day Wearable Plan recharge between February 13th 2024 and July 1st 2024 (Offer Period).

The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.

This offer is subject to the full terms and conditions and eligibility criteria below.

  1. New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
  2. The discount of $27.49 on the $164.99 365 Day Wearable Plan recharge will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
  3. Valid on a new 365 Day Wearable Plan only.
  4. Promo code can only be used once on individual services.
  5. Customers may redeem promo on multiple eligible services.
  6. On the expiry of the promotional recharge your plan will revert to the standard 365 Day Wearable Plan recharge rates for future recharges.
  7. Auto-recharge will automatically be enabled upon recharge.
  8. The promo must be redeemed within the specified offer period to receive the offer.
  9. Services previously recharged with a 365 Day Wearable Plan are ineligible.
  10. This offer cannot be transferred to another person or party.
  11. This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
  12. Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
  13. Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.

 

If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.

If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.

 
 

Spacetalk Mobile 30 to 180 Day Wearable Plan Promo Terms and Conditions (2024)

Spacetalk Mobile 30 to 180 Day Wearable Plan Recharge Offer Terms and Conditions 2024

This offer of 1 month free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 180 Day Wearable Plan recharge between February 22nd 2024 and June 30th 2024 (Offer Period).

The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.

This offer is subject to the full terms and conditions and eligibility criteria below.

  1. New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
  2. The discount of $15.16 on the $90.99 180 Day Wearable Plan recharge will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
  3. Valid on a new 180 Day Wearable Plan only.
  4. Promo code can only be used once on individual services.
  5. Customers may redeem promo on multiple eligible services.
  6. On the expiry of the promotional recharge your plan will revert to the standard 180 Day Wearable Plan recharge rates for future recharges.
  7. Auto-recharge will automatically be enabled upon recharge.
  8. The promo must be redeemed within the specified offer period to receive the offer.
  9. Services previously recharged with a 180 Day Wearable Plan are ineligible.
  10. This offer cannot be transferred to another person or party.
  11. This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
  12. Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
  13. Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.

 

If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.

If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.

 
 

Spacetalk Mobile 30 Day Wearable Plan Offer Terms and Conditions (2024)

Spacetalk Mobile 30 Day Wearable Plan Offer Terms and Conditions 2024

This offer at $13.50 (was $17.99) is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 30 Day Wearable Plan Offer between March 11th 2024 and June 30th 2024 (Offer Period).

The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.

This offer is subject to the full terms and conditions and eligibility criteria below.

  1. New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
  2. The discount of $4.49 on the $17.99 30 Day Wearable Plan will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
  3. Valid on a new 30 Day Wearable Plan only.
  4. Promo code can only be used once on individual services.
  5. Customers may redeem promo on multiple eligible services.
  6. On the expiry of the promotional recharge your plan will revert to the standard 30 Day Wearable Plan recharge rates for future recharges.
  7. Auto-recharge will automatically be enabled upon recharge.
  8. The promo must be redeemed within the specified offer period to receive the offer.
  9. Services previously recharged with a 30 Day Wearable Plan are ineligible.
  10. This offer cannot be transferred to another person or party.
  11. This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
  12. Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
  13. Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.

 

If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.

If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.

 
 

Expired

Spacetalk Mobile SWITCH Promo Terms and Conditions (2023-2024)

Spacetalk Mobile SWITCH Promo Terms and Conditions 2023-2024

This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a Biggest Value Plan recharge between October 1st 2023 and February 1st 2024 (Offer Period).

The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.

This offer is subject to the full terms and conditions and eligibility criteria below.

  1. New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
  2. The discount of $27.49 on the $164.99 Biggest Value Plan recharge will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
  3. Valid on a new Biggest Value Plan only.
  4. Promo code can only be used once on individual services.
  5. Customers may redeem promo on multiple eligible services.
  6. On the expiry of the promotional recharge your plan will revert to the standard Biggest Value Plan recharge rates for future recharges.
  7. Auto-recharge will automatically be enabled upon recharge.
  8. The promo must be redeemed within the specified offer period to receive the offer.
  9. Services previously recharged with a Biggest Value Plan are ineligible.
  10. This offer cannot be transferred to another person or party.
  11. This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
  12. Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
  13. Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.

 

If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.

If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.

 
 

Spacetalk Mobile Double Data Promo Terms and Conditions (2023 – 2024)

Spacetalk Mobile Double Data Promo Terms and Conditions 2023-2024

 

This offer of Double Data is available to eligible new and existing Spacetalk Mobile customers who sign up for a new 35GB Mobile Plan or 80GB Mobile Plan between December 13th 2023 and January 31st 2024.

The provision of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk/co/mobile.

This offer is subject to the full terms and conditions and eligibility criteria below.

        1.      New and existing customers must activate a new Spacetalk Mobile 35GB Mobile Plan or 80GB Mobile Plan service with a new or existing (ported) number.

        2.    Double Data is received automatically upon activation and available for use.

        3.    Double Data means the standard data allowance for your applicable eligible plan plus a n equal amount of bonus data.

        4.    Double Data allowance is instead of, and not in addition to, a plan’s standard data allowance.

        5.    On the expiry of the 35GB Mobile Plan or 80GB Mobile plan, future recharges will revert to the plans standard data allowance.

        6.    The promo must be redeemed within the specified offer period to receive the offer.

        7.      This offer cannot be transferred to another person or party.

        8.    This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.

        9.    Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.

 

If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.

If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.

 

Customer Notifications

JumpySIM Rebrand

Starter Plan Change November 2023

Bigger Value Plan Change November 2023

Biggest Value Plan Change November 2023

Activation Instructions

Authorised Rep Form

Bereavement Form

Change Of Ownership Form

Name Change Form

Contact us

Chat with us

Click on the Speech Bubble on the bottom right of your screen to start a live chat with a customer support agent.

Chat available Monday to Friday 9am to 5pm (ADL time).

Email us

For extra support, contact us at mobilesupport@spacetalk.co

Please note, it may take up to 72 hours to receive a response. Sending multiple replies to ticket notifications could prolong the waiting period.