Troubleshooting & FAQ's

Promotional Terms and Conditions - Current

Promotional Terms and Conditions - Expired

Network Coverage

We encourage you to check availability in your area prior to purchase. Please note, even if you are living in an area that has coverage, connectivity via a mobile network can be impacted by a variety of factors. Spacetalk Mobile Australia does not offer refunds on credit purchased where the coverage map indicates a lack of coverage.

Telstra's 3G Network (850Mhz band) will close mid-2024.

Contact Us

Chat with us

Click on the Speech Bubble on the bottom right of your screen to start a live chat with a customer support agent.

Chat available Monday to Friday 9am to 5pm (ADL time).

Email us

For extra support, contact us at mobilesupport@spacetalk.co

Please note, it may take up to 72 hours to receive a response. Sending multiple replies to ticket notifications could prolong the waiting period.