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Spacetalk Mobile Support
How do I activate my SIM?
To activate your Spacetalk Mobile SIM follow the steps on our activation page here.
Can I choose my number?
During the activation process you will have a choice of 4 randomly generated numbers. Alternatively, you can port your existing mobile number to Spacetalk Mobile.
Can I keep my existing number?
You can quickly and easily port your existing mobile number from any other provider. When activating your service simply select ‘keep existing number’.
If you are porting an existing mobile number, ensure you keep your old SIM card active and in your phone as we will need to send you a verification PIN before we can activate your new SIM card.
What is the pre-port process?
Porting a mobile service is the process of transferring a mobile number from one service provider to another. We must confirm that the person requesting the port has the right to transfer the number being ported.
This authentication process, known as pre-porting verification, allows us to verify the identity of the person requesting the mobile port and protects consumers from unauthorised ports and fraud.
What should I do if I didn't request for my number to be transferred for Spacetalk Mobile?
If you believe your number is being fraudulently ported, you should immediately report the activity to your current mobile provider.
Where do I find the SIM number?
Your SIM serial number is the 13-digit number located on the back of your SIM kit. Your SIM number can be found in two places, on the SIM card itself and at the top of the SIM card surrounding. This number will be required for the activation process.
What forms of identification do you accept
To activate your Spacetalk Mobile service you will need a current form of identification. This can be either a Passport, Australian driver's license/learners permit or Medicare card.Once your identification has been accepted, you will not need to complete another verification for 12 months.
I am trying to sign up, but the identification check is failing.
To get an identification match, the details you enter must match exactly with the identification record on file. Common errors include the name not matching or invalid reference numbers.
Please check carefully to ensure the name has not been shortened or changed to an English language version, rather than the official registered name present on the identification.
If you are using an Australian driver’s licence for your identification check be sure to locate both your driver’s licence number and licence card number prior to filling out your personal information (these are two different numbers).
How long will it take for my service to activate?
Generally, your plan will be activated within 15 minutes to 4 hours. We will message you letting you know when the service has been activated with your account and service number.
Once activation is complete you may need to turn your device on and off in order for the SIM to connect.
How do I access my account?
You can log into your account: https://mobile-activate.au.spacetalk.co/
How do I find my Spacetalk Mobile customer number?
Your customer number is sent to you via SMS and email when you activate your service.
I recently changed my name, how do I update my account?
The Change of Name form can be found in this page: https://spacetalk.co/pages/support-mobile
Please fill out the form and email it along with all relevant documentation to forms@spacetalk.co.
How do I appoint an authorised representative?
An Authorised Representative has the power to act on your behalf as if they were you. You can appoint an Authorised Representative by completing the authorised representative form. This form can be found under 'Spacetalk Mobile Policies' in the footer of our website.
The Authorised Representative form can be found: https://spacetalk.co/pages/support-mobile Please fill out the form and email it along with all relevant documentation to forms@spacetalk.co.To protect your privacy, this form needs to be witnessed by an authorised person. An authorised person is a solicitor or barrister, doctor, police officer or Justice of the Peace. We will also accept a person who holds a formally determined Power of Attorney or Guardianship Order.Please forward a certified copy of the Power of Attorney or Guardianship Order together with this form (signed by the Attorney or Guardian for the customer).
How do I transfer my service to someone else?
The Change of Ownership form can be found in this page: https://spacetalk.co/pages/support-mobile
Please fill out the form and email it along with all relevant documentation to forms@spacetalk.co.
Account password - what special characters can I use?
Your account password can contain the following special characters only: ! @ $ % & * ( ) Use of special characters other than in the list above is not possible.
Make a complaint
If you’re unhappy with any aspect of our service, we’re here to help. The quickest way to raise a concern is through our live chat, where our team will do their best to resolve it as quickly as possible.
If you’re not satisfied with the outcome, you can escalate your complaint via email using our Contact Us form.
You can also contact us by post or phone:
Email: Contact Us Form
Phone: 1300 028 478
Mail:Spacetalk Mobile Complaints, Level 2, 104 Frome St, Adelaide, SA 5000, Australia
If your complaint is still unresolved, you can contact the Telecommunications Industry Ombudsman at www.tio.com.au.
How do I turn off auto-recharge?
If you would like to remove auto recharge, please reach out to our customer support team through the live chat feature on our website: www.spacetalk.co.
We will be able to send you a time sensitive verification code to access your account and once verified we can process the request.
How does auto-recharge work?
Auto Recharge automatically recharges the same Mobile or Wearable plan when it expires against a valid, stored payment method. You will receive a notification 2 days prior to recharge and once complete or if there is a failure.
Auto recharge is enabled as standard during activation and when a manual recharge is completed. To remove auto recharge please reach out to our customer support team.
How do I use my recharge voucher?
You can add the voucher code during SIM activation or when recharging via the customer portal.
Select the voucher option, enter the code exactly how it is shown in the email and the plan will be added to your service when it activates.
I purchasd a recharge voucher through the website, how can I get it?
Once you have purchased a Spacetalk Mobile recharge voucher, you will be emailed a voucher code to use throughout activation or recharging your service.
Please check all inboxes including spam and junk for an email from Spacetalk Mobile. If you do not receive the email within an hour, contact support.
What payment methods do you currently support?
Currently we support Visa or Mastercard for payments.
How do I change my payment details?
Payment details can be updated in your Spacetalk Mobile Account.What happens if my auto recharge fails or is declined?
What happens if my auto recharge fails or is declined?
If your payment does not process, you will receive a notification via email and SMS. From here you will need to recharge your service manually via the customer portal.
Can I get a refund for my Spacetalk Mobile plan?
Spacetalk Mobile does not provide refunds on prepaid plans and recharges that have been purchased, as well as devices in which you are using your SIM card are faulty or returned. If you cancelled your service or move to a different provider, you will forfeit any remaining credit you have. Please ensure you are checking our coverage map and frequently asked questions to ensure our product is right for you.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Wi-Fi calling uses an internet connection, so if you’re ever in a coverage black hole, Wi-Fi calling allows you to still make phone calls through your Wi-Fi connection.
To use Wi-Fi calling, you’ll need a 4G enabled mobile device with correct device configuration which is Wi-Fi calling capable and a suitable Wi-Fi network. When using Wi-Fi Calling, your access and experience will depend on the compatibility and quality of the Wi-Fi network that you’re connected to.
What is VoLTE?
Voice over LTE (VoLTE)uses the 4G mobile network to make phone calls.Mobilephonescan’ttypically make calls on a 4G network.Without VoLTE you willalways drop back to 3G to make a call, even ifyou’rein range of a 4G tower. VoLTE enables you to bypass the congestion on 3G networks and use 4G where available, to make clearer calls.What is 5G?
What is 5G?
5G refers to the 5th generation of network technology. 5G technology is the future of mobile network technology giving us access to faster speeds, seamless streaming and support for the connected homes of the future.
What do I need to use 5G?
To start using 5G you will need a 5G ready device, a 5G mobile plan and access to 5G network coverage. You can check our coverage map here to see if you have 5G coverage in your area.
Will 3G be switched off at one time or will it be a phased approach (geographically)?
Telstra’s 3G closure will commence from 30th June 2024 and is likely to happen relatively quickly. There will be no loss of 3G coverage prior to 30th June 2024.
Will the quality of coverage be the same from 3G to 4G?
Your network experience should improve when you move from 3G only coverage to 4G coverage. Telstra Wholesale 4G service accesses greater bandwidths and is more efficient than 3G, leading to higher end user speeds.
After 30th June 2024, can you guarantee consumers will have 4G coverage where they currently only have 3G?
In areas that currently only have 3G coverage Telstra are working hard to upgrade and ensure equivalent 4G coverage before the 3G network is switched off. Telstra have made a commitment to match their 3G coverage on 4G by June 2024.
Will I be able to make emergency 000 calls, and will my medical alarms and life critical services still work?
If your device isn’t compatible with Telstra’s 4G network (including VoLTE emergency calling), you won't be able to make an emergency call to 000 on the Telstra mobile network.
You might be able to make an emergency call to 000 if:
It is important to check for device compatibility on accompanying paperwork from your manufacturer, and ensure you have a 4G compatible device prior to June 30th 2024.
How do I renew my Spacetalk Mobile Service Plan?
Renewing your Spacetalk Mobile service plan is easy! Just follow these simple steps:
NOTE: Do not use your email to log in. Your customer number is sent to you via SMS and email when you activate your service, and you'll receive it again with any updates from Spacetalk Mobile.
2. Select the Service to Recharge
3. Choose the Recharge Option
4. Enter your Recharge Voucher Code (if applicable)
5. Select a Plan
6. Confirm and Recharge
Additional Tips:
By following these steps, you can ensure your Spacetalk Mobile service remains active and uninterrupted. Happy recharging!
How do I set up my voicemail?
To set up or access your voicemail, dial 101 from your handset and follow the prompts.
What is a wearable plan?
Designed specifically for use in Spacetalk watches our wearable plans come with unlimited domestic talk and text and the right amount of data. We offer affordable plans that put you in control.
What happens if I run out of data before my next recharge?
If you run out of data before the end of your monthly plan, you can recharge your service or simply purchase a 1GB data top up via your Spacetalk Mobile account . Please see this page: https://mobile-activate.au.spacetalk.co/
How do I change my plan?
To change your plan, you will need to log into your Spacetalk Mobile portal and recharge with the new plan value prior to your auto-recharge being processed.
You will receive a reminder SMS and email notification 2 days prior to your auto-recharge being processed.
Please note plan changes take effect immediately, any unused balance or time of your previous plan will be forfeited and cannot be transferred to the new plan. Auto-recharge will automatically be enabled for the new plan value.
Do you offer long expiry plans?
Yes, we offer plans with an expiry date up to 365 days. Plan options can be viewed at this page: https://spacetalk.co/pages/mobile-plans
Can I call and text internationally?
International calls and SMS are not currently offered on Spacetalk Mobile wearable plans. Please refer to the Critical Information Summary document of your plan for plan inclusions and exclusions.
Can I put my SIM card with a wearable plan in a mobile phone?
No, if a Spacetalk Mobile SIM card is removed from a wearable device and placed into a handset or non-wearable device, the service must be recharged with a Mobile plan within 30 days or the service will be cancelled.
To change your plan from a wearable plan to a mobile plan, simply select the recharge option on your service and recharge with a mobile plan. Please note plan changes take effect immediately, any unused balance or time of your previous plan will be forfeited and cannot be transferred to the new plan. Auto-recharge will automatically be enabled for the new plan value.
What is an eSIM?
eSIM (short for embedded SIM) is a digital SIM that’s built into your device. eSIM allows you to join the Spacetalk Mobile network in minutes as you don't need to wait for a physical SIM card to arrive. Simply sign up, activate the service and be ready to go in minutes!
eSIM also allows you to add a secondary number to your handset so you can manage both your work life, and personal life on one device.
Instead of being a removable plastic card inside your phone, an eSIM is a small chip embedded in your handset. You can't remove it and put it in another phone, however, the information on an eSIM is rewritable. This means you can change your network without removing your SIM and inserting a new one.
Spacetalk mobile delivers the data for your eSIM via a scannable QR code to install the required information on your handset.
Your eSIM is able to be replaced, so if you lose or damage your existing handset, the service can be installed on any compatible replacement device.
Yes! You can have an eSIM with one number, and a physical SIM with a secondary number in your device at the same time. (Some devices may also support up to 2 eSIMs)
Subject to your device, you may also be able to choose which SIM plan is the default for calls, texts and mobile data to save on allowances. Refer to your manufacturer for further details.
Please note, it is not currently possible to have the same mobile service number active on both a physical SIM card and an eSIM service. An eSIM can only be active on one handset at a time.
At present Spacetalk wearable devices are not compatible with eSIM services.
Apple
All iPhone XR, XS, 11, 12, 13, 14 and 15 models plus iPhone SE (2020 and 2022).
Samsung
All Galaxy s20, 21, 22, 23 and 24 models plus Galaxy Z fold and z flip devices.
Google
Pixel 3a plus all Pixel 4, 5, 6, 7 and 8 models.
Nokia
Nokia X30 5G.
Oppo
Find N2 Flip, Find X3 Pro and Find X5 Pro.
Motorola
Razr40 Ultra and Razr 40.
Devices purchased overseas may not be eSIM compatible.
If you’re unsure if you have an eSIM device, dial *#06#. An eSIM compatible device will display an EID number which is 32 digits long.
Device not eSIM capable? See our plans with physical SIM card here
Yes! Provided your service is not currently on the Spacetalk Mobile network, you can transfer an existing number into Spacetalk mobile via the Port process choosing to keep your existing number.
If you are already on Spacetalk mobile, you’ll need to perform a sim replacement in the customer portal to transfer to eSIM instead.
If you’d like to get a brand new mobile service number, you can select to activate a new service and you’ll be offered 4 randomly selected numbers to choose from.
Yes, Our handset plans are compatible with eSIM capable smart devices. Please ensure the watch is paired to your handset during the pairing process.
Wearable plans are not available on eSIM at this time.
You can transfer your existing service, or sign up for a new Spacetalk Mobile service via our customer portal here
Once you have completed the sign up process, and requested activation of your services, you will be sent a QR code via email. Scan the QR code with your mobile phone’s camera app to install the eSIM.
Please note, you will need internet access to complete the eSIM activation. For this reason, we strongly recommend completing the process in a location where your mobile can be connected to a Wi-Fi network.
We highly recommend where possible having two devices (such as a second handset or tablet with a network connection, or a laptop/personal computer) as you will need to scan the QR code using your mobile handset
If you don’t have a second smart device to view and scan the QR code from, you may still be able to install eSIM on your device.
Before signing up for a service, install the Google Lens app from your device’s app store into your phone, and ensure it has permissions to access your camera and gallery.
Android – Screen shot the QR code from your email, and then open the image from your mobile handsets gallery. Hold your finger on the QR code, and google lens will ask you if you wish to open the link to install your eSIM.
iPhone - Screen shot the QR code from your email, and then open your camera, and then from the camera app, open the image from your mobile handsets gallery. Hold your finger on the QR code, and google lens will ask you if you wish to open the link to install your eSIM.
What do I do if I don’t receive my QR code
The QR code will remain visible in your Spacetalk Mobile account until activated. Click on the tile for your service number to view and scan code. Once the eSIM is activated, the code cannot be displayed again in the mobile portal.
Our support team can also resend the QR code to you via email if you reach out via Live Chat.
If your phone is lost/stolen/broken please contact our customer support team via live chat or email if you need to have your service barred. Service restrictions can be lifted in the event you recover your device.
If your replacement device is eSIM compatible, you can install a replacement sim by logging into your Spacetalk mobile portal, clicking on the tile for your service and choosing sim replacement, followed by e-sim.
In the event that your new device is not eSIM capable, please contact our customer support team for a free replacement physical SIM card to be sent to you. When your new SIM card arrives, follow the steps above choosing physical SIM card instead of eSIM, and entering the SIM card number and following the prompts.
What happens if I run out of data before my next charge?
If you run out of data before the end of your monthly plan, you can recharge your service or simply purchase a 1GB data top up via your Spacetalk Mobile account in this page: https://spacetalk.co/pages/support-mobile
How do I change my plan?
To change your plan, you will need to log into your Spacetalk Mobile portal and recharge with the new plan value prior to your auto-recharge being processed.
You will receive a reminder SMS and email notification 2 days prior to your auto-recharge being processed.
Please note plan changes take effect immediately, any unused balance or time of your previous plan will be forfeited and cannot be transferred to the new plan. Auto-recharge will automatically be enabled for the new plan value.
Can I call and text internationally?
Our 4G mobile plans offer international calling via Pay As You Go (PAYG). PAYG calling rates are available in this page: https://spacetalk.co/pages/support-mobile
You need to have a balance in your plan's VAS inclusion to make international Calls and international SMS.
My plan has ‘Unlimited 10’ international calling included, where can I call?
5G Mobile plans include a‘Unlimited10’internationalcalls and SMS. Theseplans include unlimited call and SMS to Canada, China, Germany, Hong Kong, India, Indonesia, New Zealand, South Korea, UK, USA.
What is VAS and PAYG?
Spacetalk Mobile SIM only plans do not include allowances for Video MMS, calls, SMS, or MMS to international numbers (unless included in your plan), calls to premium numbers (e.g., 19xx numbers) or calls to satellite numbers.
To access these services, you will need to utilise your Value-Added Services (VAS) allowance included in your plan. VAS allowances cannot be topped up and expire at the same time as your Mobile Plan. For more information regarding VAS on your plan, please find this within your critical information summary.
Can I data bank my unused data?
Unused data from your monthly allowance or data you receive as a data gift will be rolled over to the next billing period provided it does not exceed your data bank cap. SIM only Mobile plans can bank up to 500GB of mobile data. Network Support
Can I get a Free Spacetalk App Subscription?
Some Spacetalk smartwatch devices are eligible for a free Spacetalk app subscription when using a Spacetalk Mobile SIM card.
Promotional terms and conditions available: https://spacetalk.co/pages/support-mobile
Spacetalk 30 day plan wearable plan discount promotion Terms and Conditions 2024
This offer of the discounted price of $13.50 is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 30 Day recharge between March 26th 2024 and July 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer of the discounted price of $75.78 is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 180 Day recharge between March 26th 2024 and July 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile
This offer of the discounted price of $137.50 is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day recharge between March 26th 2024 and July 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile
This offer of 2 months free is for eligible Spacetalk Mobile customers, currently on an existing Biggest Value plan who recharge with a Biggest Value Recharge voucher following promotional communication from Spacetalk Mobile.The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
1.Existing customers with a Spacetalk Mobile Biggest Value Service
2.Redeemable on Biggest Value Recharges only
.3.The discount will be applied to a Biggest Value recharge voucher purchased via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM using the discount code.
4.Customers may redeem promo on eligible services.
5.Spacetalk recommends utilising the recharge voucher prior to next auto renewal date or service expiry date however please note, recharges processed take effect immediately and any unused value balance or plan period of previous recharges will be forfeited and cannot be transferred.
6.Your plan expiry date can be found in the self-service portalhere.
7.Biggest Value recharge vouchers do not have an expiry date and can be activated at any time.
8.On the expiry of the promotional recharge your plan will revert to the standard Biggest Value Plan recharge rates for future recharges.
9.Auto-recharge will automatically be enabled upon recharge.
10.This offer cannot be transferred to another person or party.
11.This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
12.Spacetalk Mobile services must not be resold and are intended to be used by the account holder only
.13.Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.If you recharge your existing Spacetalk Mobile service we will continue handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day recharge between October 1st 2023 and February 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
1. New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
2. The discount of $27.49 on the $164.99 365 Day Plan recharge will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
3. Valid on a new 365 Day Plan only.
4. Promo code can only be used once on individual services.
5. Customers may redeem promo on multiple eligible services.
6. On the expiry of the promotional recharge your plan will revert to the standard 365 Day Plan recharge rates for future recharges.
7. Auto-recharge will automatically be enabled upon recharge.
8. The promo must be redeemed within the specified offer period to receive the offer.
9. Services previously recharged with a 365 Day Plan are ineligible.
10. This offer cannot be transferred to another person or party.
11. This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
12. Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
13. Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
Terms and Conditions for the free app promotion are available in this page.
Please click on the underline "in this page"
This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day Wearable Plan recharge between February 9th 2024 and March 31st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day Wearable Plan recharge between February 13th 2024 and July 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
This offer of 1 month free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 180 Day Wearable Plan recharge between February 22nd 2024 and June 30th 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer at $13.50 (was $17.99) is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 30 Day Wearable Plan Offer between March 11th 2024 and June 30th 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a Biggest Value Plan recharge between October 1st 2023 and February 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer of Double Data is available to eligible new and existing Spacetalk Mobile customers who sign up for a new 35GB Mobile Plan or 80GB Mobile Plan between December 13th 2023 and January 31st 2024.
The provision of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk/co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
1. New and existing customers must activate a new Spacetalk Mobile 35GB Mobile Plan or 80GB Mobile Plan service with a new or existing (ported) number.
2. Double Data is received automatically upon activation and available for use.
3. Double Data means the standard data allowance for your applicable eligible plan plus a n equal amount of bonus data.
4. Double Data allowance is instead of, and not in addition to, a plan’s standard data allowance.
5. On the expiry of the 35GB Mobile Plan or 80GB Mobile plan, future recharges will revert to the plans standard data allowance.
6. The promo must be redeemed within the specified offer period to receive the offer.
7. This offer cannot be transferred to another person or party.
8. This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
9. Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
Data gifting allows you to transfer a portion of your Spacetalk Mobile handset plan data to another active Spacetalk handset plan.
You can gift up to 50% of your current months data allowance to another service with no fees or charges
Data gifting is completed via the Spacetalk Mobile portal here
Data can only be gifted between services currently on the Spacetalk Mobile network
Data gifting is limited to 50% of your current monthly allowance, starts from 1GB with 1GB incremental and cap at 5GB per transaction.
You are not able to gift data from your databank
Data can only be gifted between handset plans. It is not possible to gift data to or from Spacetalk Wearable plans.
It is not currently possible to gift data to wearable plans. Our Spacetalk Wearables plans have just the right amount of data when you used in a wearable device.
If you’ve placed your SIM card from a wearable device into a mobile handset and not yet changed to a handset plan with a higher data allowance, you can follow the instructions to upgrade your plan here
At this time it is not possible to gift from a wearable plan to another Spacetalk mobile plan.
How do I activate my SIM?
To activate your Spacetalk Mobile SIM follow the steps on our activation page here.
Can I choose my number?
During the activation process you will have a choice of 4 randomly generated numbers. Alternatively, you can port your existing mobile number to Spacetalk Mobile.
Can I keep my existing number?
You can quickly and easily port your existing mobile number from any other provider. When activating your service simply select ‘keep existing number’.
If you are porting an existing mobile number, ensure you keep your old SIM card active and in your phone as we will need to send you a verification PIN before we can activate your new SIM card.
What is the pre-port process?
Porting a mobile service is the process of transferring a mobile number from one service provider to another. We must confirm that the person requesting the port has the right to transfer the number being ported.
This authentication process, known as pre-porting verification, allows us to verify the identity of the person requesting the mobile port and protects consumers from unauthorised ports and fraud.
What should I do if I didn't request for my number to be transferred for Spacetalk Mobile?
If you believe your number is being fraudulently ported, you should immediately report the activity to your current mobile provider.
Where do I find the SIM number?
Your SIM serial number is the 13-digit number located on the back of your SIM kit. Your SIM number can be found in two places, on the SIM card itself and at the top of the SIM card surrounding. This number will be required for the activation process.
What forms of identification do you accept
To activate your Spacetalk Mobile service you will need a current form of identification. This can be either a Passport, Australian driver's license/learners permit or Medicare card.Once your identification has been accepted, you will not need to complete another verification for 12 months.
I am trying to sign up, but the identification check is failing.
To get an identification match, the details you enter must match exactly with the identification record on file. Common errors include the name not matching or invalid reference numbers.
Please check carefully to ensure the name has not been shortened or changed to an English language version, rather than the official registered name present on the identification.
If you are using an Australian driver’s licence for your identification check be sure to locate both your driver’s licence number and licence card number prior to filling out your personal information (these are two different numbers).
How long will it take for my service to activate?
Generally, your plan will be activated within 15 minutes to 4 hours. We will message you letting you know when the service has been activated with your account and service number.
Once activation is complete you may need to turn your device on and off in order for the SIM to connect.
How do I access my account?
You can log into your account: https://mobile-activate.au.spacetalk.co/
How do I find my Spacetalk Mobile customer number?
Your customer number is sent to you via SMS and email when you activate your service.
I recently changed my name, how do I update my account?
The Change of Name form can be found in this page: https://spacetalk.co/pages/support-mobile
Please fill out the form and email it along with all relevant documentation to forms@spacetalk.co.
How do I appoint an authorised representative?
An Authorised Representative has the power to act on your behalf as if they were you. You can appoint an Authorised Representative by completing the authorised representative form. This form can be found under 'Spacetalk Mobile Policies' in the footer of our website.
The Authorised Representative form can be found: https://spacetalk.co/pages/support-mobile Please fill out the form and email it along with all relevant documentation to forms@spacetalk.co.To protect your privacy, this form needs to be witnessed by an authorised person. An authorised person is a solicitor or barrister, doctor, police officer or Justice of the Peace. We will also accept a person who holds a formally determined Power of Attorney or Guardianship Order.Please forward a certified copy of the Power of Attorney or Guardianship Order together with this form (signed by the Attorney or Guardian for the customer).
How do I transfer my service to someone else?
The Change of Ownership form can be found in this page: https://spacetalk.co/pages/support-mobile
Please fill out the form and email it along with all relevant documentation to forms@spacetalk.co.
Account password - what special characters can I use?
Your account password can contain the following special characters only: ! @ $ % & * ( ) Use of special characters other than in the list above is not possible.
Make a complaint
If you’re unhappy with any aspect of our service, we’re here to help. The quickest way to raise a concern is through our live chat, where our team will do their best to resolve it as quickly as possible.
If you’re not satisfied with the outcome, you can escalate your complaint via email using our Contact Us form.
You can also contact us by post or phone:
Email: Contact Us Form
Phone: 1300 028 478
Mail:Spacetalk Mobile Complaints, Level 2, 104 Frome St, Adelaide, SA 5000, Australia
If your complaint is still unresolved, you can contact the Telecommunications Industry Ombudsman at www.tio.com.au.
How do I turn off auto-recharge?
If you would like to remove auto recharge, please reach out to our customer support team through the live chat feature on our website: www.spacetalk.co.
We will be able to send you a time sensitive verification code to access your account and once verified we can process the request.
How does auto-recharge work?
Auto Recharge automatically recharges the same Mobile or Wearable plan when it expires against a valid, stored payment method. You will receive a notification 2 days prior to recharge and once complete or if there is a failure.
Auto recharge is enabled as standard during activation and when a manual recharge is completed. To remove auto recharge please reach out to our customer support team.
How do I use my recharge voucher?
You can add the voucher code during SIM activation or when recharging via the customer portal.
Select the voucher option, enter the code exactly how it is shown in the email and the plan will be added to your service when it activates.
I purchasd a recharge voucher through the website, how can I get it?
Once you have purchased a Spacetalk Mobile recharge voucher, you will be emailed a voucher code to use throughout activation or recharging your service.
Please check all inboxes including spam and junk for an email from Spacetalk Mobile. If you do not receive the email within an hour, contact support.
What payment methods do you currently support?
Currently we support Visa or Mastercard for payments.
How do I change my payment details?
Payment details can be updated in your Spacetalk Mobile Account.What happens if my auto recharge fails or is declined?
What happens if my auto recharge fails or is declined?
If your payment does not process, you will receive a notification via email and SMS. From here you will need to recharge your service manually via the customer portal.
Can I get a refund for my Spacetalk Mobile plan?
Spacetalk Mobile does not provide refunds on prepaid plans and recharges that have been purchased, as well as devices in which you are using your SIM card are faulty or returned. If you cancelled your service or move to a different provider, you will forfeit any remaining credit you have. Please ensure you are checking our coverage map and frequently asked questions to ensure our product is right for you.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
Wi-Fi calling uses an internet connection, so if you’re ever in a coverage black hole, Wi-Fi calling allows you to still make phone calls through your Wi-Fi connection.
To use Wi-Fi calling, you’ll need a 4G enabled mobile device with correct device configuration which is Wi-Fi calling capable and a suitable Wi-Fi network. When using Wi-Fi Calling, your access and experience will depend on the compatibility and quality of the Wi-Fi network that you’re connected to.
What is VoLTE?
Voice over LTE (VoLTE)uses the 4G mobile network to make phone calls.Mobilephonescan’ttypically make calls on a 4G network.Without VoLTE you willalways drop back to 3G to make a call, even ifyou’rein range of a 4G tower. VoLTE enables you to bypass the congestion on 3G networks and use 4G where available, to make clearer calls.What is 5G?
What is 5G?
5G refers to the 5th generation of network technology. 5G technology is the future of mobile network technology giving us access to faster speeds, seamless streaming and support for the connected homes of the future.
What do I need to use 5G?
To start using 5G you will need a 5G ready device, a 5G mobile plan and access to 5G network coverage. You can check our coverage map here to see if you have 5G coverage in your area.
Will 3G be switched off at one time or will it be a phased approach (geographically)?
Telstra’s 3G closure will commence from 30th June 2024 and is likely to happen relatively quickly. There will be no loss of 3G coverage prior to 30th June 2024.
Will the quality of coverage be the same from 3G to 4G?
Your network experience should improve when you move from 3G only coverage to 4G coverage. Telstra Wholesale 4G service accesses greater bandwidths and is more efficient than 3G, leading to higher end user speeds.
After 30th June 2024, can you guarantee consumers will have 4G coverage where they currently only have 3G?
In areas that currently only have 3G coverage Telstra are working hard to upgrade and ensure equivalent 4G coverage before the 3G network is switched off. Telstra have made a commitment to match their 3G coverage on 4G by June 2024.
Will I be able to make emergency 000 calls, and will my medical alarms and life critical services still work?
If your device isn’t compatible with Telstra’s 4G network (including VoLTE emergency calling), you won't be able to make an emergency call to 000 on the Telstra mobile network.
You might be able to make an emergency call to 000 if:
It is important to check for device compatibility on accompanying paperwork from your manufacturer, and ensure you have a 4G compatible device prior to June 30th 2024.
How do I renew my Spacetalk Mobile Service Plan?
Renewing your Spacetalk Mobile service plan is easy! Just follow these simple steps:
NOTE: Do not use your email to log in. Your customer number is sent to you via SMS and email when you activate your service, and you'll receive it again with any updates from Spacetalk Mobile.
2. Select the Service to Recharge
3. Choose the Recharge Option
4. Enter your Recharge Voucher Code (if applicable)
5. Select a Plan
6. Confirm and Recharge
Additional Tips:
By following these steps, you can ensure your Spacetalk Mobile service remains active and uninterrupted. Happy recharging!
How do I set up my voicemail?
To set up or access your voicemail, dial 101 from your handset and follow the prompts.
What is a wearable plan?
Designed specifically for use in Spacetalk watches our wearable plans come with unlimited domestic talk and text and the right amount of data. We offer affordable plans that put you in control.
What happens if I run out of data before my next recharge?
If you run out of data before the end of your monthly plan, you can recharge your service or simply purchase a 1GB data top up via your Spacetalk Mobile account . Please see this page: https://mobile-activate.au.spacetalk.co/
How do I change my plan?
To change your plan, you will need to log into your Spacetalk Mobile portal and recharge with the new plan value prior to your auto-recharge being processed.
You will receive a reminder SMS and email notification 2 days prior to your auto-recharge being processed.
Please note plan changes take effect immediately, any unused balance or time of your previous plan will be forfeited and cannot be transferred to the new plan. Auto-recharge will automatically be enabled for the new plan value.
Do you offer long expiry plans?
Yes, we offer plans with an expiry date up to 365 days. Plan options can be viewed at this page: https://spacetalk.co/pages/mobile-plans
Can I call and text internationally?
International calls and SMS are not currently offered on Spacetalk Mobile wearable plans. Please refer to the Critical Information Summary document of your plan for plan inclusions and exclusions.
Can I put my SIM card with a wearable plan in a mobile phone?
No, if a Spacetalk Mobile SIM card is removed from a wearable device and placed into a handset or non-wearable device, the service must be recharged with a Mobile plan within 30 days or the service will be cancelled.
To change your plan from a wearable plan to a mobile plan, simply select the recharge option on your service and recharge with a mobile plan. Please note plan changes take effect immediately, any unused balance or time of your previous plan will be forfeited and cannot be transferred to the new plan. Auto-recharge will automatically be enabled for the new plan value.
What is an eSIM?
eSIM (short for embedded SIM) is a digital SIM that’s built into your device. eSIM allows you to join the Spacetalk Mobile network in minutes as you don't need to wait for a physical SIM card to arrive. Simply sign up, activate the service and be ready to go in minutes!
eSIM also allows you to add a secondary number to your handset so you can manage both your work life, and personal life on one device.
Instead of being a removable plastic card inside your phone, an eSIM is a small chip embedded in your handset. You can't remove it and put it in another phone, however, the information on an eSIM is rewritable. This means you can change your network without removing your SIM and inserting a new one.
Spacetalk mobile delivers the data for your eSIM via a scannable QR code to install the required information on your handset.
Your eSIM is able to be replaced, so if you lose or damage your existing handset, the service can be installed on any compatible replacement device.
Yes! You can have an eSIM with one number, and a physical SIM with a secondary number in your device at the same time. (Some devices may also support up to 2 eSIMs)
Subject to your device, you may also be able to choose which SIM plan is the default for calls, texts and mobile data to save on allowances. Refer to your manufacturer for further details.
Please note, it is not currently possible to have the same mobile service number active on both a physical SIM card and an eSIM service. An eSIM can only be active on one handset at a time.
At present Spacetalk wearable devices are not compatible with eSIM services.
Apple
All iPhone XR, XS, 11, 12, 13, 14 and 15 models plus iPhone SE (2020 and 2022).
Samsung
All Galaxy s20, 21, 22, 23 and 24 models plus Galaxy Z fold and z flip devices.
Google
Pixel 3a plus all Pixel 4, 5, 6, 7 and 8 models.
Nokia
Nokia X30 5G.
Oppo
Find N2 Flip, Find X3 Pro and Find X5 Pro.
Motorola
Razr40 Ultra and Razr 40.
Devices purchased overseas may not be eSIM compatible.
If you’re unsure if you have an eSIM device, dial *#06#. An eSIM compatible device will display an EID number which is 32 digits long.
Device not eSIM capable? See our plans with physical SIM card here
Yes! Provided your service is not currently on the Spacetalk Mobile network, you can transfer an existing number into Spacetalk mobile via the Port process choosing to keep your existing number.
If you are already on Spacetalk mobile, you’ll need to perform a sim replacement in the customer portal to transfer to eSIM instead.
If you’d like to get a brand new mobile service number, you can select to activate a new service and you’ll be offered 4 randomly selected numbers to choose from.
Yes, Our handset plans are compatible with eSIM capable smart devices. Please ensure the watch is paired to your handset during the pairing process.
Wearable plans are not available on eSIM at this time.
You can transfer your existing service, or sign up for a new Spacetalk Mobile service via our customer portal here
Once you have completed the sign up process, and requested activation of your services, you will be sent a QR code via email. Scan the QR code with your mobile phone’s camera app to install the eSIM.
Please note, you will need internet access to complete the eSIM activation. For this reason, we strongly recommend completing the process in a location where your mobile can be connected to a Wi-Fi network.
We highly recommend where possible having two devices (such as a second handset or tablet with a network connection, or a laptop/personal computer) as you will need to scan the QR code using your mobile handset
If you don’t have a second smart device to view and scan the QR code from, you may still be able to install eSIM on your device.
Before signing up for a service, install the Google Lens app from your device’s app store into your phone, and ensure it has permissions to access your camera and gallery.
Android – Screen shot the QR code from your email, and then open the image from your mobile handsets gallery. Hold your finger on the QR code, and google lens will ask you if you wish to open the link to install your eSIM.
iPhone - Screen shot the QR code from your email, and then open your camera, and then from the camera app, open the image from your mobile handsets gallery. Hold your finger on the QR code, and google lens will ask you if you wish to open the link to install your eSIM.
What do I do if I don’t receive my QR code
The QR code will remain visible in your Spacetalk Mobile account until activated. Click on the tile for your service number to view and scan code. Once the eSIM is activated, the code cannot be displayed again in the mobile portal.
Our support team can also resend the QR code to you via email if you reach out via Live Chat.
If your phone is lost/stolen/broken please contact our customer support team via live chat or email if you need to have your service barred. Service restrictions can be lifted in the event you recover your device.
If your replacement device is eSIM compatible, you can install a replacement sim by logging into your Spacetalk mobile portal, clicking on the tile for your service and choosing sim replacement, followed by e-sim.
In the event that your new device is not eSIM capable, please contact our customer support team for a free replacement physical SIM card to be sent to you. When your new SIM card arrives, follow the steps above choosing physical SIM card instead of eSIM, and entering the SIM card number and following the prompts.
What happens if I run out of data before my next charge?
If you run out of data before the end of your monthly plan, you can recharge your service or simply purchase a 1GB data top up via your Spacetalk Mobile account in this page: https://spacetalk.co/pages/support-mobile
How do I change my plan?
To change your plan, you will need to log into your Spacetalk Mobile portal and recharge with the new plan value prior to your auto-recharge being processed.
You will receive a reminder SMS and email notification 2 days prior to your auto-recharge being processed.
Please note plan changes take effect immediately, any unused balance or time of your previous plan will be forfeited and cannot be transferred to the new plan. Auto-recharge will automatically be enabled for the new plan value.
Can I call and text internationally?
Our 4G mobile plans offer international calling via Pay As You Go (PAYG). PAYG calling rates are available in this page: https://spacetalk.co/pages/support-mobile
You need to have a balance in your plan's VAS inclusion to make international Calls and international SMS.
My plan has ‘Unlimited 10’ international calling included, where can I call?
5G Mobile plans include a‘Unlimited10’internationalcalls and SMS. Theseplans include unlimited call and SMS to Canada, China, Germany, Hong Kong, India, Indonesia, New Zealand, South Korea, UK, USA.
What is VAS and PAYG?
Spacetalk Mobile SIM only plans do not include allowances for Video MMS, calls, SMS, or MMS to international numbers (unless included in your plan), calls to premium numbers (e.g., 19xx numbers) or calls to satellite numbers.
To access these services, you will need to utilise your Value-Added Services (VAS) allowance included in your plan. VAS allowances cannot be topped up and expire at the same time as your Mobile Plan. For more information regarding VAS on your plan, please find this within your critical information summary.
Can I data bank my unused data?
Unused data from your monthly allowance or data you receive as a data gift will be rolled over to the next billing period provided it does not exceed your data bank cap. SIM only Mobile plans can bank up to 500GB of mobile data. Network Support
Can I get a Free Spacetalk App Subscription?
Some Spacetalk smartwatch devices are eligible for a free Spacetalk app subscription when using a Spacetalk Mobile SIM card.
Promotional terms and conditions available: https://spacetalk.co/pages/support-mobile
Spacetalk 30 day plan wearable plan discount promotion Terms and Conditions 2024
This offer of the discounted price of $13.50 is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 30 Day recharge between March 26th 2024 and July 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer of the discounted price of $75.78 is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 180 Day recharge between March 26th 2024 and July 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile
This offer of the discounted price of $137.50 is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day recharge between March 26th 2024 and July 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile
This offer of 2 months free is for eligible Spacetalk Mobile customers, currently on an existing Biggest Value plan who recharge with a Biggest Value Recharge voucher following promotional communication from Spacetalk Mobile.The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
1.Existing customers with a Spacetalk Mobile Biggest Value Service
2.Redeemable on Biggest Value Recharges only
.3.The discount will be applied to a Biggest Value recharge voucher purchased via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM using the discount code.
4.Customers may redeem promo on eligible services.
5.Spacetalk recommends utilising the recharge voucher prior to next auto renewal date or service expiry date however please note, recharges processed take effect immediately and any unused value balance or plan period of previous recharges will be forfeited and cannot be transferred.
6.Your plan expiry date can be found in the self-service portalhere.
7.Biggest Value recharge vouchers do not have an expiry date and can be activated at any time.
8.On the expiry of the promotional recharge your plan will revert to the standard Biggest Value Plan recharge rates for future recharges.
9.Auto-recharge will automatically be enabled upon recharge.
10.This offer cannot be transferred to another person or party.
11.This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
12.Spacetalk Mobile services must not be resold and are intended to be used by the account holder only
.13.Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.If you recharge your existing Spacetalk Mobile service we will continue handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day recharge between October 1st 2023 and February 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
1. New or existing customers must activate a new Spacetalk Mobile service with a new or existing (ported) number.
2. The discount of $27.49 on the $164.99 365 Day Plan recharge will be applied via the Spacetalk website utilising the link provided by Spacetalk Mobile in direct EDM.
3. Valid on a new 365 Day Plan only.
4. Promo code can only be used once on individual services.
5. Customers may redeem promo on multiple eligible services.
6. On the expiry of the promotional recharge your plan will revert to the standard 365 Day Plan recharge rates for future recharges.
7. Auto-recharge will automatically be enabled upon recharge.
8. The promo must be redeemed within the specified offer period to receive the offer.
9. Services previously recharged with a 365 Day Plan are ineligible.
10. This offer cannot be transferred to another person or party.
11. This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
12. Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
13. Please note: No refunds or credits will be provided for failure to use the promo code at time of recharge.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
Terms and Conditions for the free app promotion are available in this page.
Please click on the underline "in this page"
This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day Wearable Plan recharge between February 9th 2024 and March 31st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 365 Day Wearable Plan recharge between February 13th 2024 and July 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
This offer of 1 month free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 180 Day Wearable Plan recharge between February 22nd 2024 and June 30th 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer at $13.50 (was $17.99) is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a 30 Day Wearable Plan Offer between March 11th 2024 and June 30th 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer of 2 months free is for eligible new and existing Spacetalk Mobile customers who sign up for a new service with a Biggest Value Plan recharge between October 1st 2023 and February 1st 2024 (Offer Period).
The use of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk.co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
This offer of Double Data is available to eligible new and existing Spacetalk Mobile customers who sign up for a new 35GB Mobile Plan or 80GB Mobile Plan between December 13th 2023 and January 31st 2024.
The provision of your mobile service will be subject to Spacetalk Mobile’s standard terms of service and policies, which are available at www.spacetalk/co/mobile.
This offer is subject to the full terms and conditions and eligibility criteria below.
1. New and existing customers must activate a new Spacetalk Mobile 35GB Mobile Plan or 80GB Mobile Plan service with a new or existing (ported) number.
2. Double Data is received automatically upon activation and available for use.
3. Double Data means the standard data allowance for your applicable eligible plan plus a n equal amount of bonus data.
4. Double Data allowance is instead of, and not in addition to, a plan’s standard data allowance.
5. On the expiry of the 35GB Mobile Plan or 80GB Mobile plan, future recharges will revert to the plans standard data allowance.
6. The promo must be redeemed within the specified offer period to receive the offer.
7. This offer cannot be transferred to another person or party.
8. This offer cannot be obtained outside of the offer period and cannot be applied retrospectively.
9. Spacetalk Mobile services must not be resold and are intended to be used by the account holder only.
If you sign up Spacetalk Mobile will be your service provider for your prepaid mobile service and will handle all the technical enquiries, complaints, and servicing.
If you have any questions about how this offer may apply to you, please contact us at www.spacetalk.co/mobile.
Data gifting allows you to transfer a portion of your Spacetalk Mobile handset plan data to another active Spacetalk handset plan.
You can gift up to 50% of your current months data allowance to another service with no fees or charges
Data gifting is completed via the Spacetalk Mobile portal here
Data can only be gifted between services currently on the Spacetalk Mobile network
Data gifting is limited to 50% of your current monthly allowance, starts from 1GB with 1GB incremental and cap at 5GB per transaction.
You are not able to gift data from your databank
Data can only be gifted between handset plans. It is not possible to gift data to or from Spacetalk Wearable plans.
It is not currently possible to gift data to wearable plans. Our Spacetalk Wearables plans have just the right amount of data when you used in a wearable device.
If you’ve placed your SIM card from a wearable device into a mobile handset and not yet changed to a handset plan with a higher data allowance, you can follow the instructions to upgrade your plan here
At this time it is not possible to gift from a wearable plan to another Spacetalk mobile plan.
We encourage you to check availability in your area prior to purchase. Please note, even if you are living in an area that has coverage, connectivity via a mobile network can be impacted by a variety of factors. Spacetalk Mobile Australia does not offer refunds on credit purchased where the coverage map indicates a lack of coverage.
Telstra's 3G Network (850Mhz band) will close mid-2024.
Critical Information Summaries
Get in touch
If you need further assistance, our customer support team is happy to help.
