Refund Policy
Welcome to Spacetalk's Returns Policy. This policy applies to Spacetalk devices, accessories and Spacetalk Mobile products purchased from our official online store.
We recommend reading this policy alongside the Spacetalk Services Terms of Use and our Manufacturer's Limited Warranty.
This returns policy is offered exclusively by Spacetalk Holdings Pty Ltd ('SPACETALK', 'we' and 'us' or 'ST').
1. Return Authorization: Before initiating a return, contact Spacetalk's Customer Support Centre to obtain a Return Merchandise Authorization (RMA) number and RMA form.
2. Return Shipping: We provide prepaid return shipping labels for warranty returns. Simply contact our support team and we'll arrange collection or provide you with a prepaid shipping label.
3. Shipping Protection: We handle all shipping risks during the return process. Your device is covered from the moment it leaves your hands until it's safely returned to you.
4. Inspection Process: If we determine that a product doesn't have a qualifying issue under warranty, we'll contact you before proceeding. Any associated inspection costs will be clearly explained upfront, and you can choose whether to proceed.
5. Receipt Confirmation: Within 5 business days of receiving your item, we will confirm its receipt and provide you with an update on the next steps.
6. Resolution Options: For qualifying warranty issues, we will either replace, repair, or refund your product at our discretion, in accordance with applicable consumer protection laws.
7. Replacement Products: Products presented for replacement may be substituted with refurbished goods of the same type rather than being repaired. Refurbished parts or devices may be used in the repair process to maintain quality standards.
8. Data Protection: For your security, please back up all data and perform a factory reset before returning your device. Please note that returned devices will undergo a factory reset process. Spacetalk is not responsible for any data loss during the repair process.
9. Collection Timeline: If no arrangements are made for your device to be returned within 90 days from the date we notify you that it's ready for delivery, we may proceed with responsible disposal of the device.
1. Service Management: You can manage and cancel your mobile service through your Spacetalk Mobile self-service portal account.
2. Cancellation Policy: Service cancellations are subject to the terms of your service agreement. Specific refund eligibility varies by region and service type - please contact our support team for details about your specific situation.
3. Prepaid Credits: Unused prepaid mobile credits may be eligible for refund depending on your local consumer protection laws and the circumstances of cancellation.
4. Coverage and Compatibility: We encourage you to check our coverage maps and device compatibility information before purchase. Our support team can help you determine if our service is suitable for your needs.
5. Device and Service Separation: Mobile service refunds are evaluated independently from device returns, though we're happy to help coordinate both processes if needed.
Our goods and services come with guarantees and consumer rights that vary by country and cannot be excluded under applicable consumer protection laws. These rights are in addition to any warranty we provide and may include:
For specific information about your consumer rights in your country, our support team can provide relevant details.
1. Payment Method: When Spacetalk provides a refund, it will be processed to the same payment method originally used for the purchase.
2. Processing Timeline: Refunds are typically processed within 5-10 business days of approval, though your financial institution may take additional time to show the credit in your account.
3. Transaction Fees: In accordance with local laws and regulations, any applicable transaction fees will be handled transparently. Our support team can explain how fees are managed in your specific region.
For all product support matters, returns, or questions about this policy, please visit our support center or contact our customer service team:
Support Portal: https://spacetalk.co/pages/contact-us
Our support team is available to help you understand your specific rights and options based on your location and situation.
