Spacetalk Kids
Support for your device
Spacetalk Kids has been specifically designed to keep kid’s safe. Spacetalk Kids is a parental controlled device. Using the Spacetalk app, parents control who the child can make and receive phone calls and SMS with, and can view their child’s location anytime. Other Spacetalk Kids features include School Mode, Reward Stars and Block Unknown Callers.
JumpySIM is the new mobile network of choice for kids’ wearables. JumpySIM partners with the world’s biggest and best network operators to provide a mobile service specifically designed for wearables. Unlimited calls and text, and the right amount of data to be there when it counts so you don’t pay too much.
Spacetalk have partnered with JumpySIM because we wanted to make it as easy as possible for our customers to get their Spacetalk watches connected quickly and easily.
As a bonus, Spacetalk app fees will be waived for eligible JumpySIM customers for as long as they stay connected.
For more information or to get connected with JumpySIM, click here. T&C's apply.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W5255C).
Spacetalk have partnered with JumpySIM because we wanted to make it as easy as possible for our customers to get their Spacetalk watches connected quickly and easily.
As a bonus, Spacetalk app fees will be waived for eligible JumpySIM customers for as long as they stay connected.
For more information or to get connected with JumpySIM, click here. T&C's apply.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W5255C).
In collaboration with the team at JumpySIM, Spacetalk Kids - Telstra Variant (SP-1005 / IF-W515C) is eligible for a free Spacetalk app subscription when using a JumpySIM card.
For more information or to get connected with JumpySIM, click here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
For more information or to get connected with JumpySIM, click here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
For more information or to get connected with JumpySIM, click here.
Every Spacetalk Kids - Telstra Variant (SP-1005 / IF-W515C) purchase will now include a JumpySIM card. While we roll this out, if you purchased in the last 30 days through one of our retail partners and didn’t receive a JumpySIM card, you can redeem a free one here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
Spacetalk supports two 3G mobile bands (850/2100). Use on 900/2100 bands will depend on the area in which you live.
Spacetalk works on the 3G mobile network on frequency pairs 850Mhz and 2100Mhz. 3G networks are also commonly referred to as UMTS or WCDMA. Generally Asian countries have very good coverage of 2100Mhz. As long as 2100Mhz is present in your destination country, then it is very likely that it will work. Please check this website link for a list of countries, operators and frequencies.
If you are residing in Europe we would recommend visting our Spacetalk UK site at www.spacetalkwatch.co.uk. If you are travelling to Europe, Spacetalk works on the 3G mobile network on frequency pairs 850Mhz and 2100Mhz. 3G networks are also commonly referred to as UMTS or WCDMA. Generally European countries have very good coverage of 2100Mhz. As long as 2100Mhz is present in your destination country, then it is very likely that it will work. Please check this website link for a list of countries, operators and frequencies.
Our customer support team can assist you with information about Spacetalk operation in other countries. Please contact our support team by email support@spacetalkwatch.com and provide information about the destination country and we will be happy to research and suggest options.
Spacetalk Kids' battery life will depend on the configuration of the watch and the usage of the device, including the number of phone calls made.
To maximise the battery performance, please ensure that the watch is:
• Fully re-charged overnight and ready to go each morning
• Stays ON while charging overnight to receive the latest software updates
• Screen brightness is set to 50% or less
• Lift to Wake setting is turned OFF
To further increase the battery life, consider reducing the location reporting interval via the Spacetalk app settings menu. While the default location reporting interval is set to 15 minutes, changing it to 30 minutes or 1 hour will greatly extend the battery life. You can always check the current location of the watch via the Spacetalk app “Location On Demand” feature.
To maximise the battery performance, please ensure that the watch is:
• Fully re-charged overnight and ready to go each morning
• Stays ON while charging overnight to receive the latest software updates
• Screen brightness is set to 50% or less
• Lift to Wake setting is turned OFF
To further increase the battery life, consider reducing the location reporting interval via the Spacetalk app settings menu. While the default location reporting interval is set to 15 minutes, changing it to 30 minutes or 1 hour will greatly extend the battery life. You can always check the current location of the watch via the Spacetalk app “Location On Demand” feature.
At the clock screen, swipe down on the touch screen to reveal the battery level, network signal strength, volume and brightness control.
The supplied charging dock magnetically attaches to the rear of Spacetalk Kids. Plug one end of the supplied USB cable into the charging dock and the other end into a USB power source.
You can check the battery level in a variety of ways. From the watch, swipe down at the clock screen to see the battery level.
From the Spacetalk app, the battery level will be displayed next to the device name on the map screen. Spacetalk Kids will also send notifications to the Spacetalk app when the battery level reaches 15% or below. Spacetalk Kids will automatically turn off when the battery level reaches 6%.
From the Spacetalk app, the battery level will be displayed next to the device name on the map screen. Spacetalk Kids will also send notifications to the Spacetalk app when the battery level reaches 15% or below. Spacetalk Kids will automatically turn off when the battery level reaches 6%.
To charge Spacetalk Kids, it is recommended to connect the USB cable to a 5V/1Amp USB power source.
Yes, Spacetalk Kids has a 3G mobile phone built into the watch. You will require a Nano SIM card, which is the smallest of the SIM card types available at the moment.
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
At the clock screen, swipe right to left to navigate to the Information menu icon and tap it. In the Information menu scroll to Phone Number.
The Spacetalk Kids Telstra variant operates on 3G bands 850/2100MHz and is designed to work with Telstra or their virtual network partners SIM Cards.
Likewise the Spacetalk Kids Vodafone/Optus model operates on 900/2100MHz and is designed to work optimally on their networks or their virtual network partners.
For optimal and reliable mobile coverage, it is really important that your Spacetalk has the correct SIM card.
For a list of recommended SIM providers click here.
Likewise the Spacetalk Kids Vodafone/Optus model operates on 900/2100MHz and is designed to work optimally on their networks or their virtual network partners.
For optimal and reliable mobile coverage, it is really important that your Spacetalk has the correct SIM card.
For a list of recommended SIM providers click here.
Spacetalk Kids rejects SMS messages from unknown numbers. These rejected messages are forwarded to the Spacetalk app and the user will receive a notification of the blocked message. When the Spacetalk's balance is low most operators send an SMS to inform you.
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
At the clock screen, swipe down on the touch screen to reveal the battery level, network signal strength, volume and brightness control.
The data connection is very important on Spacetalk Kids for normal operation. On Spacetalk Kids, scroll to the Information menu icon and tap it. In the Information menu scroll down to network status. The status should be "Connected".
You can also scroll to the bottom of the information menu and tap "System Upgrade". Check for a software update. After a short time if you get a message "No update found" or "Update found" then this is a good sign that the data connection is active. If you get a message "Connection Error" this indicates there is no data connection.
You can also scroll to the bottom of the information menu and tap "System Upgrade". Check for a software update. After a short time if you get a message "No update found" or "Update found" then this is a good sign that the data connection is active. If you get a message "Connection Error" this indicates there is no data connection.
It is possible to share access to Spacetalk Kids with multiple trusted users. NO ADDITIONAL SUBSCRIPTION is necessary for secondary accounts holders if they are only using sharing. To share Spacetalk Kids, please follow these steps:
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
In the Spacetalk app, tap on the device to revel the pop up menu. Tap on 'Settings' then 'Device Sharing'. You can remove shared access to a particular Spacetalk Kids watch from this menu.
An unlimited number of contacts can be added to each Spacetalk Kids watch. Contacts are added in the Spacetalk app. To do this tap on the 'Home' button, then tap on the device. Under 'Watch Contacts' tap on the plus symbol to add a new contact. During set-up, a contact can be selected from your list of contacts on your smartphone or by adding a new contact. Contacts can also be flagged as emergency contacts for use when the Spacetalk's SOS function is activated.
When an incoming call is received, Spacetalk Kids' screen will illuminate and details of the caller will be displayed. A green 'answer' button or red 'reject' button will be displayed.
Outgoing calls are limited to the list of contacts set up by the guardian using the Spacetalk app. From the clock screen on Spacetalk Kids, swipe right to left until you reach Call. Tap on Call to select from a list of contacts that your child is permitted to call.
It is normal behaviour for a Spacetalk Kids watch to reject a call if the callers number has not been added to Spacetalk's contact list. Ensure to add all numbers that you permit your child to call, or receive calls from, to the contact list.
You may choose to enable callers who are not in Spacetalk's contact list and from unknown numbers from within the Spacetalk app.
You may choose to enable callers who are not in Spacetalk's contact list and from unknown numbers from within the Spacetalk app.
Parents and guardians can define classroom periods that make Spacetalk Kids distraction free. When in School Mode, Spacetalk Kids is effectively a watch and other functions will be disabled. During School Mode, parents have complete control and can choose to selectively enable or disable features. For example, parents may choose to enable the step counter feature, while disabling the ability to make and receive calls. There is no risk of classroom distractions because Spacetalk is silent in School Mode.
School Mode is a feature activated in your Spacetalk app. To set up a new School Mode tap on the 'Home' button, then tap on the device. Tap on 'School Mode' then tap the + symbol located in the bottom right corner and enter your desired preferences.
To disable or enable features in the Spacetalk app tap the 'Home' button, then tap on the device. Under 'School Mode' tap on a previously set School Mode, then tap 'Enable Features'. To enable a feature while Spacetalk is in School Mode simply turn the corresponding switch to on.
When School Mode is active on Spacetalk Kids two pencils will appear in the top right corner of the clock screen.
In your Spacetalk app, tap on the device on the map screen to reveal the pop up menu. Then tap 'Locate Me' and the Spacetalk app will start scanning for your child's GPS location. Soon, you'll have the most up-to-date location of your child.
Safe Zones are geo areas that are setup in the Spacetalk app. When the watch user arrives and leaves these pre-programmed zones, an optional notification will be sent to the Spacetalk app.
To set up a new safe zone, in your Spacetalk app, tap on the 'Safe Zones' icon on the map screen. Tap the purple '+ ' button and enter the address of the desired location. Once the Safe Zone has been created you will need to setup Safe Zone alerts. Note that for Safe Zones to work you must also enable automatic location updates.
To set up alerts for Safe Zones, in your Spacetalk app, tap on the 'Safe Zones' icon on the map screen. Tap on an existing Safe Zone and then tap on Manage Alerts. Multiple safe zone notifications can be configured and these can be customised to suit particular days.
In the Spacetalk app, tap on the 'Home' button, then tap on the device. Under the 'Watch Contact' section select a previously added contact and then mark this contact as an Emergency Contact.
In the Spacetalk app, tap on the 'Home' button, then tap on the device. Under the 'Watch Contact' section tap on edit, then tap and drag a contact in the list to change the sequence.
The siren feature of the SOS alert can be disabled in the settings menu using the 'SOS Button' menu.
At the clock screen on Spacetalk Kids, swipe to the Settings menu icon. Tap this icon and scroll down to Step Reset. Tap Step Reset and tap OK.
Step count goals can be set from the Spacetalk app. In the Spacetalk app tap on the 'Home' Button, then select your device. Tap 'Fitness' then tap on the settings icon in the top right corner to update the step count goal.
Incoming SMS messages can be received from contacts that are set up in the Spacetalk app. Once a message is received your child has the option to call the message sender back.
From the clock screen on Spacetalk Kids, swipe right to left until you reach the Message app. Tap on the message icon, then tap on the message thread you wish to reply to. To start a new message thread swipe right to left until you reach the Contacts app. Tap on the message icon on the contact you wish to start a new message thread with.
Messages can be viewed on Spacetalk Kids by swiping to and tapping on the Messaging icon.
When Spacetalk Kids receives an SMS message from an unknown number, it redirects it to the Spacetalk app. The message contents can be viewed in the Notifications within the Spacetalk app.
The free text keyboard feature can be disabled in the Spacetalk app. In the Spacetalk app, tap the 'home' button, then tap on the device. Tap on Chat/SMS Keyboard, from here you will have the option to disable the free text keyboard.
Missed call and unread SMS messages notifications are indicated by a red bell icon that appears in the top right corner of the watch face. To view the notification tap the red bell icon. When viewing the notification there is an option of call, message or delete. All notifications will remain visible until they are read.
Spacetalk Kids will not receive any notifications while it is in School Mode. Once Spacetalk Kids exits School Mode all notifications from that period will be accessible.
On Spacetalk, swipe to the Weather icon. Tap this icon and it will show the weather now, hourly and daily forecast.
Parents can also check the weather at their child's location by tapping on the device to revel the pop up menu then tapping 'Weather' in their Spacetalk app.
Parents can also check the weather at their child's location by tapping on the device to revel the pop up menu then tapping 'Weather' in their Spacetalk app.
Spacetalk PTY LTD warrants Spacetalk for one year and in-box accessories for one year against defects in materials and workmanship commencing from the date of retail purchase. Spacetalk accessories purchased separately are warranted against defects in materials and workmanship for six months from the original date of purchase.
Spacetalk's express warranty is subject to certain exclusions, as set out in the warranty. For example, Spacetalk does not warrant the Spacetalk watch or accessories for normal wear and tear, nor damage caused by accident or abuse.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Spacetalk’s warranty on the Spacetalk watch and its accessories contains additional relevant provisions, including concerning how to make a warranty claim. The full warranty can be downloaded from the download section of this site.
Spacetalk's express warranty is subject to certain exclusions, as set out in the warranty. For example, Spacetalk does not warrant the Spacetalk watch or accessories for normal wear and tear, nor damage caused by accident or abuse.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Spacetalk’s warranty on the Spacetalk watch and its accessories contains additional relevant provisions, including concerning how to make a warranty claim. The full warranty can be downloaded from the download section of this site.
After reading through the FAQ's if you are still experiencing a problem, please visit the Troubleshooting page for further guidance and directions. If further assistance is needed please contact our customer support team.
Child safety and data security has been the number one priority during development of the Spacetalk children’s smartwatch.
Spacetalk has been designed in Australia, and the Spacetalk apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk and our Spacetalk apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the Australia.
Spacetalk devices and Spacetalk app has been developed by Spacetalk Holdings (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. Spacetalk has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
Spacetalk has been designed in Australia, and the Spacetalk apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk and our Spacetalk apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the Australia.
Spacetalk devices and Spacetalk app has been developed by Spacetalk Holdings (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. Spacetalk has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
Yes. Spacetalk fully complies with all mandatory regulatory standards for sale of products in Australia and New Zealand. The Australian Communications and Media Authority (ACMA) are responsible for setting standards that all mobile communication products must be tested against. These tests include Electrical Safety, Electromagnetic Compliance (EMC), Specific Absorbtion Rate (SAR), Electromagnetic Radiation and various mobile network interoperability tests to name a few. Spacetalk carries the Regulatory Compliance Mark (RCM) which is represented by a triangle with a small tick to prove it.
In New Zealand, our partner Spark has fully certified Spacetalk for use on their network.
In New Zealand, our partner Spark has fully certified Spacetalk for use on their network.
Spacetalk Kids has been manufactured using safe and hypoallergenic materials and fully complies with the EU Restriction on Hazardous Substances (RoHS) directive 2002/95/EC. Spacetalk Kids also complies with the EU REACH regulations and has been tested and found compliant with 197 substances of very high concern, Nickel, Organic Tins, Polycyclic Aromatic Hydrocarbons (PAH). Details of these reports can be found in our Declaration of Conformity that can be downloaded from the support section of this website.
There are very strict international standards which govern the amount of radiation exposure against defined limits. Australia is among 40 other countries that adopt high standards designed to reduce exposure to harmful radiation.
The actual test is called Specific Absorption Rate (SAR) and this rate needs to be below 2W/kg for proximity to head and 4W/kg for wrist worn. The highest measurement when Spacetalk was tested was 0.429 W/Kg for front of face, and 1.870 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to be able place the Australian Regulatory Compliance mark (shown below) on our product. Spacetalk displays this RCM mark in the Information menu under Regulatory Compliance section. As a publicly listed company, Spacetalk Holdings has responsibility to conduct very thorough due-diligence on every product we offer for sale.
The actual test is called Specific Absorption Rate (SAR) and this rate needs to be below 2W/kg for proximity to head and 4W/kg for wrist worn. The highest measurement when Spacetalk was tested was 0.429 W/Kg for front of face, and 1.870 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to be able place the Australian Regulatory Compliance mark (shown below) on our product. Spacetalk displays this RCM mark in the Information menu under Regulatory Compliance section. As a publicly listed company, Spacetalk Holdings has responsibility to conduct very thorough due-diligence on every product we offer for sale.
Spacetalk Kids is a radio transmitter and receiver and is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. Care should be taken when using Spacetalk Kids in the situations described below:
AIRCRAFT
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
HOSPITALS
Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
PETROL STATIONS
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
INTERFERENCE
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
For Pacemakers:
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.
For Hearing Aids:
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.
For other Medical Devices:
Please consult your physician and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.
AIRCRAFT
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
HOSPITALS
Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
PETROL STATIONS
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
INTERFERENCE
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
For Pacemakers:
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.
For Hearing Aids:
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.
For other Medical Devices:
Please consult your physician and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.
At the clock screen on Spacetalk Kids, swipe right to left and go to the 'Settings' menu. Tap on the 'Settings' menu icon and scroll down to 'Reset Watch'. Please note, this will reset Spacetalk Kids to factory settings and the pairing process between the Spacetalk app and Spacetalk Kids will need to be performed again.
When performing the pairing process, if Spacetalk Kids has been previously paired, the Spacetalk app will allow the apps previous settings to be restored.
From software version 1.17 on Spacetalk Kids, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
When performing the pairing process, if Spacetalk Kids has been previously paired, the Spacetalk app will allow the apps previous settings to be restored.
From software version 1.17 on Spacetalk Kids, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Spacetalk will automatically check for updates on a periodic basis in the early hours of the morning while it is on charge. However, if you wish to manually check for updates, scroll to the Information icon and tap. Scroll down and tap on 'System Upgrade'.
Additionally you can check for updates from the Spacetalk app in the 'Advanced Settings' menu using the 'Software Update' option.
Downloading of updates consumes mobile network data and may result in additional charges.
Additionally you can check for updates from the Spacetalk app in the 'Advanced Settings' menu using the 'Software Update' option.
Downloading of updates consumes mobile network data and may result in additional charges.
The watch face can be changed remotely from the Spacetalk app. In the Spacetalk app tap the 'Home' button, then select your device. Tap 'Watch Face & Wallpaper' from here a digital and analogue watch face can be selected and a custom wallpaper image can be selected.
Spacetalk Kids will automatically update the time and the date from the network. There are no adjustments necessary.
In some cases (i.e. living close to the border between two time zones), Spacetalk Kids may detect an incorrect time. To solve this problem, you can also set the time and date manually. Go to the settings menu and click Time & Date and turn the automatic time off and set manually.
In some cases (i.e. living close to the border between two time zones), Spacetalk Kids may detect an incorrect time. To solve this problem, you can also set the time and date manually. Go to the settings menu and click Time & Date and turn the automatic time off and set manually.
At present, the Bluetooth connectivity has been disabled.
Yes, Wi-Fi is used as part of Spacetalk Kids' positioning system however connections to regular Wi-Fi data networks is currently not supported.
Flight mode can be activated by powering down Spacetalk Kids and this will turn off all radio transmitters.
There are currently two versions of Spacetalk kids for different markets. The model number can be found printed on the rear cover of Spacetalk.
| IF-W515C (Australia & New Zealand) | 3G bands 850MHz/2100MHz 2G bands 850/900/1800/1900Mhz |
| IF-W525C (Australia & New Zealand) | 3G bands 900MHz/2100MHz 2G bands 850/900/1800/1900Mhz |
| IF-W525C (UK & Europe) | 3G bands 900/2100MHz 2G bands 850/900/1800/1900Mhz |
JumpySIM is the new mobile network of choice for kids’ wearables. JumpySIM partners with the world’s biggest and best network operators to provide a mobile service specifically designed for wearables. Unlimited calls and text, and the right amount of data to be there when it counts so you don’t pay too much.
Spacetalk have partnered with JumpySIM because we wanted to make it as easy as possible for our customers to get their Spacetalk watches connected quickly and easily.
As a bonus, Spacetalk app fees will be waived for eligible JumpySIM customers for as long as they stay connected.
For more information or to get connected with JumpySIM, click here. T&C's apply.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W5255C).
Spacetalk have partnered with JumpySIM because we wanted to make it as easy as possible for our customers to get their Spacetalk watches connected quickly and easily.
As a bonus, Spacetalk app fees will be waived for eligible JumpySIM customers for as long as they stay connected.
For more information or to get connected with JumpySIM, click here. T&C's apply.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W5255C).
In collaboration with the team at JumpySIM, Spacetalk Kids - Telstra Variant (SP-1005 / IF-W515C) is eligible for a free Spacetalk app subscription when using a JumpySIM card.
For more information or to get connected with JumpySIM, click here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
For more information or to get connected with JumpySIM, click here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
For more information or to get connected with JumpySIM, click here.
Every Spacetalk Kids - Telstra Variant (SP-1005 / IF-W515C) purchase will now include a JumpySIM card. While we roll this out, if you purchased in the last 30 days through one of our retail partners and didn’t receive a JumpySIM card, you can redeem a free one here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
The Spacetalk app is available for download from the iOS App Store or the Google Play Store. Other platforms are currently not supported. Search for Spacetalk in either store.
An unlimited number of contacts can be added to each Spacetalk watch. In the settings menu of the Spacetalk app, guardians can add new contacts in the Contact list section. During set-up, a contact can be selected from your list of contacts on your smartphone or by adding a new contact. Contacts can also be flagged as emergency contacts for use when the Spacetalk's SOS function is activated.
Contacts can only be deleted through the Spacetalk app. To do this tap on the 'Home' button, then tap on the device. Under 'Watch Contacts' select the contact you wish to delete. Remove contact will appear at the bottom of the app screen.
Phone Contacts are the people you allow your child to call or receive calls from and also send and receive SMS or MMS messages. These Phone Contacts do not necessarily need to have the Spacetalk app installed on their smartphone to call or send SMS/MMS messages.
Chat contacts are restricted to people who have the Spacetalk app installed or other Spacetalk devices. You can also share your group or huddle with other Spacetalk app or Spacetalk device users. A sharing code can be found in the My Account section of the Spacetalk app.
With Spacetalk Kids and the Spacetalk app, you can now create a chat group to send messages to friends and family who are also using the Spacetalk app and devices. You can create one-to-one private chats, or chat groups.
The new Chat feature will allow you to create group messages with friends and family and can support one-to-one or one-to many communications.
Message app is the more traditional SMS and MMS messaging functionality that supports one-to-one messaging.
Message app is the more traditional SMS and MMS messaging functionality that supports one-to-one messaging.
In the Spacetalk app tap the 'Chat' symbol in the bottom right corner of the screen. Tap the purple New Message symbol. From here you will be able to invite a contact through email or by entering the persons Spacetalk ID.
Once you have added a contact to Chat in the Spacetalk app on the 'Home' button, then tap on the device. Under 'Chat Contacts'. Tap on the plus symbol then select the contact you wish to add to your Spacetalk Kids.
No. The Chat contacts and Phone contacts are a different set of contacts and need to be setup independently.
Chat is available on Spacetalk Kids from firmware V1.30. Please ensure that your Spacetalk Kids has been updated to the latest firmware.
Adding a device is easy. You will need to ensure that you have a Spacetalk Kids watch with an active SIM card inserted and have a valid subscription.
Open the Spacetalk app, click 'Start Pairing' and then select the device you have. Enter your desired preferences until it prompts you to enter the Watch's mobile number. Enter the phone number of the SIM card in your Spacetalk Kids.
Click continue and within a few moments a code will appear on Spacetalk Kids. This code may take a few minutes to arrive. Enter the code into the Spacetalk app and pairing will complete.
If you do not receive a code, there maybe a problem with the network connectivity or your SIM card. Follow the steps in '3G Network Connection' and ensure your SIM card is activated and has credit on it. Refer to our Quick Start Guide for more information.
The maximum number of devices that can be registered against a Spacetalk account is 5. Please note that the number of enabled devices is limited by the type of the subscription for that account.
The number of the devices is limited by the type of subscription. At this stage, the maximum number of devices that can be enabled per account is 5.
It is possible to share access to Spacetalk Kids with multiple trusted users. NO ADDITIONAL SUBSCRIPTION is necessary for secondary accounts holders if they are only using sharing. To share Spacetalk Kids, please follow these steps:
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
In collaboration with the team at JumpySIM, Spacetalk Kids - Telstra Variant (SP-1005 / IF-W515C) is eligible for a free Spacetalk app subscription when using a JumpySIM card.
For more information or to get connected with JumpySIM, click here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
For more information or to get connected with JumpySIM, click here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
When you need to know where your loved one is, approximations are not good enough. As part as our commitment to safety, we utilise highly accurate location tracking systems. Unlike many other products on the market, we use a combination of Google-Maps powered Wi-FI, tower triangulation and GPS to deliver the reliable locations, when you need it most. Part of your app subscription go towards covering these geolocation fees.
Additionally, we take the security of your data extremely seriously. We use enterprise-grade server architecture to host our data to ensure that the highest safety protocols are followed. The hosting costs involved with these are also factored into your subscription.
We are also constantly updating our apps and product firmware with new features. To maintain our high quality control standards, our development team designs and writes all of this here in Australia, rather than outsourcing this work offshore. When you contact Spacetalk customer support, you talk to a real employee, someone who works with the product and prides themselves in providing the best possible outcome for our customers, someone that values the Spacetalk community.
Additionally, we take the security of your data extremely seriously. We use enterprise-grade server architecture to host our data to ensure that the highest safety protocols are followed. The hosting costs involved with these are also factored into your subscription.
We are also constantly updating our apps and product firmware with new features. To maintain our high quality control standards, our development team designs and writes all of this here in Australia, rather than outsourcing this work offshore. When you contact Spacetalk customer support, you talk to a real employee, someone who works with the product and prides themselves in providing the best possible outcome for our customers, someone that values the Spacetalk community.
Monthly subscriptions can be purchased for up to 2 devices or up to 5 devices. In Australia the price is AUD$5.99 and AUD$8.99 per month respectively. In New Zealand NZD$6.99 and NZD$9.99 respectively.
Alternatively get connected with JumpySIM and your Spacetalk App subscription is free. For more information or to get connected with JumpySIM, click here. T&C's apply. Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W5255C)
Alternatively get connected with JumpySIM and your Spacetalk App subscription is free. For more information or to get connected with JumpySIM, click here. T&C's apply. Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W5255C)
The primary Spacetalk account holder needs to have one active subscription to be able to set up and modify connected watches. Secondary Spacetalk account holders do not need to purchase a subscription if they are only sharing devices that a primary account holder has already set up.
Subscriptions can only be modified by the primary account holder that initiated the original subscription. To upgrade an existing subscription:
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that was used initially to purchase the subscription.
3. Tap the 'Home' button, then tap 'Settings'
4. Tap 'Manage Subscription'
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that was used initially to purchase the subscription.
3. Tap the 'Home' button, then tap 'Settings'
4. Tap 'Manage Subscription'
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
Subscriptions can only be modified by the primary account holder that initiated the original subscription. To upgrade an existing subscription:
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
3. Tap the 'Home' button, then tap 'Settings'
4. Tap 'Manage Subscriptions'.
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription downgrade.
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
3. Tap the 'Home' button, then tap 'Settings'
4. Tap 'Manage Subscriptions'.
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription downgrade.
It is possible to share access to Spacetalk Kids with multiple trusted users. NO ADDITIONAL SUBSCRIPTION is necessary for secondary accounts holders if they are only using sharing. To share Spacetalk Kids, please follow these steps:
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Cancellation of subscriptions are done through the respective app store using the primary account that the subscription was created.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
Yes, Spacetalk takes your privacy very seriously. Your personal information will always be stored domestically within Australia on highly secure servers. Please review our privacy policy for further information.
Child safety and data security has been the number one priority during development of the Spacetalk children’s smartwatch.
Spacetalk has been designed in Australia, and the Spacetalk apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk and our Spacetalk apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the Australia.
Spacetalk devices and the Spacetalk app have been developed by Spacetalk Holdings (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. Spacetalk has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
Spacetalk has been designed in Australia, and the Spacetalk apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk and our Spacetalk apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the Australia.
Spacetalk devices and the Spacetalk app have been developed by Spacetalk Holdings (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. Spacetalk has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
Please check the model colour variant availability from our Shop page.
Our online store will accept Visa, Mastercard and American Express credit cards. You may also make purchases using your PayPal account.
Yes! We offer both Afterpay and ZIP payment solutions for purchases made through our online webstore.
Yes. Spacetalk is in stock and available for immediate delivery.
Depending on the method of shipment chosen, deliveries can be up to seven days within Australia. Due to the small nature of our products we offer regular post and express post. These can be chosen during checkout.
You will receive an email notifying when your shipment has been dispatched. Generally, from order placement to shipping will be under 2 business days.
Shipping times:-
You will receive an email notifying when your shipment has been dispatched. Generally, from order placement to shipping will be under 2 business days.
Shipping times:-
- + Australia Post (parcel post) - allow 2-7 business days depending on the destination.
- + Australia Post (express post) - next business day to most metropolitan areas.
- + More information on the Australia Post network can be obtained from this link.
You will receive an email confirming your order has been placed. Please check your junk folder in case you have not received it.
Once the shipment has been dispatched, you will also receive an email confirming the shipment has been sent and providing the tracking number for the shipment.
For online purchases through this website, we offer a 30 Day Satisfaction Guarantee. To be eligible for this guarantee, you must contact our Customer Support Team to request an RMA number within 30 days. For further details please see our returns policy in the download section.
In the unfortunate event that you have a problem with your product, please check the troubleshooting guide on our website. If you continue to have a problem, please contact our support team.
Spacetalk's warranty period is 12 months from date of original purchase. Full warranty terms and conditions can be found on our Support site in the downloads section.
We have compiled a list of troubleshooting steps which is regularly updated. These troubleshooting steps contain further instructions including how to return the product for repair.
We have compiled a Quick-start Guide to help you get Spacetalk Kids and the Spacetalk app up and running quickly. Click here to download the Quick-start Guide.
Spacetalk Kids works on mobile phone technology and as with any mobile phone, we recommend to charge it each night so that it is ready for the next day.
The location update frequency that can be set through the Spacetalk app settings menu will have an impact on battery life. We recommend setting the location update to 30 minutes and using the Location on Demand feature in case you need to check the child's location.
The number of telephone calls made and received from the watch during the day will also impact the level of battery charge.
Display brightness settings may also have an effect on battery life. The display brightness can be adjusted by swiping down at the clock screen. We recommend 50% brightness level.
The 'Lift to Wake' function in the settings menu is switched off by default but can be turned on in the settings menu. When turned on, the screen may illuminate frequently during normal use. We recommend to set this to off for normal use and improved battery life.
Please also check your SIM card has not run out of credit. You can check this by making a brief call from the watch to your phone. We have found in many situations, the SIM card has run out of credit and this causes the data connection to stop working. Spacetalk repeatedly tries to contact our server and drains the battery very fast during this process.
Please also check that you are using one of our recommend SIM card providers. When using a non-recommended SIM card, Spacetalk may be having difficulty with receiving the network signal and may at times be disconnected to the network. This may cause excessive battery consumption with Spacetalk is constantly trying to search or hunt for the network repeatedly.
The location update frequency that can be set through the Spacetalk app settings menu will have an impact on battery life. We recommend setting the location update to 30 minutes and using the Location on Demand feature in case you need to check the child's location.
The number of telephone calls made and received from the watch during the day will also impact the level of battery charge.
Display brightness settings may also have an effect on battery life. The display brightness can be adjusted by swiping down at the clock screen. We recommend 50% brightness level.
The 'Lift to Wake' function in the settings menu is switched off by default but can be turned on in the settings menu. When turned on, the screen may illuminate frequently during normal use. We recommend to set this to off for normal use and improved battery life.
Please also check your SIM card has not run out of credit. You can check this by making a brief call from the watch to your phone. We have found in many situations, the SIM card has run out of credit and this causes the data connection to stop working. Spacetalk repeatedly tries to contact our server and drains the battery very fast during this process.
Please also check that you are using one of our recommend SIM card providers. When using a non-recommended SIM card, Spacetalk may be having difficulty with receiving the network signal and may at times be disconnected to the network. This may cause excessive battery consumption with Spacetalk is constantly trying to search or hunt for the network repeatedly.
While charging, it is normal operation for the light on the charging dock to switch between red and green occasionally. A green charging light indicates Spacetalk Kids is fully charged.
If there is no light on the charging dock then this indicates that the dock is not receiving any power. Check the USB power source is working and if possible try an alternate power source. Also check the USB cable for damage or breakage.
To charge Spacetalk Kids, it is recommended to connect the USB cable to a 5V/1Amp USB power source.
While charging, it is normal operation for the light on the charging dock to switch between red and green occasionally. A green charging light indicates Spacetalk Kids is fully charged.
To check the battery level, power up Spacetalk Kids and check the battery level by swiping down at the Clock screen.
If Spacetalk Kids does not appear to charge, follow these steps:
1. Inspect the four gold contacts on the charging dock and on the rear of Spacetalk Kids for damage.
2. Connect the charging dock to a USB power source. Once connected confirm the light on the charging dock is green. No light indicates possibly the USB power source or the USB cable maybe faulty.
3. Attach the charging dock to Spacetalk Kids and confirm that the light turns to red after a few moments. This indicates that Spacetalk Kids is charging.
4. Clean the gold contacts on the charging dock and on Spacetalk Kids with a dry cloth.
To check the battery level, power up Spacetalk Kids and check the battery level by swiping down at the Clock screen.
If Spacetalk Kids does not appear to charge, follow these steps:
1. Inspect the four gold contacts on the charging dock and on the rear of Spacetalk Kids for damage.
2. Connect the charging dock to a USB power source. Once connected confirm the light on the charging dock is green. No light indicates possibly the USB power source or the USB cable maybe faulty.
3. Attach the charging dock to Spacetalk Kids and confirm that the light turns to red after a few moments. This indicates that Spacetalk Kids is charging.
4. Clean the gold contacts on the charging dock and on Spacetalk Kids with a dry cloth.
When the dock is connected to the back of the watch, does the light illuminate Red? If not:-
1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Check the charging contacts on the dock. Are they clean and visually look in good condition?
3. Check the charging contacts on the Spacetalk watch. Are they clean and visually look in good condition?
1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Check the charging contacts on the dock. Are they clean and visually look in good condition?
3. Check the charging contacts on the Spacetalk watch. Are they clean and visually look in good condition?
On Spacetalk Kids, scroll to the Settings Menu and then tap. Scroll through the list to Reset Watch.
From software version 1.17 on Spacetalk Kids, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Important: After the Spacetalk Kids has been reset, the initial set-up procedure and watch pairing with the Spacetalk app will need to be repeated. If Spacetalk Kids has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the apps previous settings to be restored.
From software version 1.17 on Spacetalk Kids, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Important: After the Spacetalk Kids has been reset, the initial set-up procedure and watch pairing with the Spacetalk app will need to be repeated. If Spacetalk Kids has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the apps previous settings to be restored.
The microphone is very sensitive and under normal background noise levels, you should be able to hold the watch 20-30cm away from your mouth and be heard clearly by the receiver. When the background noise level is high, you may find that you need to hold Spacetalk Kids closer to your mouth.
The speaker level can be adjusted on Spacetalk Kids by swiping down at the clock screen to reveal the volume level. The holes on the top of Spacetalk Kids allow audio from the speaker to be heard but keep water out. Check these holes to see if they are not blocked.
Adjust the brightness level of the display by swiping down at the clock screen and adjust the brightness setting.
The watch face can be changed remotely from the Spacetalk app. In the Spacetalk app tap the 'Home' button, then select your device. Tap 'Watch Face & Wallpaper' from here a digital and analogue watch face can be selected and a custom wallpaper image can be selected.
Clean the Spacetalk Kids watch display gently using a damp cloth. Also, completely power down Spacetalk Kids by holding the power button for 5 seconds. Restart Spacetalk Kids and check if it has improved.
While in a call, the volume control appears on the Spacetalk Kids' screen. Adjust the volume using this control.
Spacetalk Kids has a high quality noise cancelling microphone that is designed for use 20-30cm from your mouth. Speak at normal volume levels into the microphone.
It is normal behaviour for a Spacetalk Kids watch to reject a call if the callers number has not been added to Spacetalk's contact list. Ensure to add all numbers that you permit your child to call, or receive calls from, to the contact list.
You may choose to enable callers who are not in Spacetalk's contact list and from unknown numbers from within the Spacetalk app.
This is most likely due to the ring volume level turned down or off. On Spacetalk Kids, from the clock face, swipe down and you will see the ring volume adjust control.
The watch must be paired to the Spacetalk app first before contacts can be added. Follow the pairing instructions in the Quick Start Guide, or this troubleshooting section under Account and Adding a Device.
If your number is listed in the contacts on Spacetalk Kids and your call is rejected by Spacetalk Kids, please check your caller ID settings of your mobile phone. Spacetalk Kids detects who is calling from your caller ID and determines if it will permit the call or reject the call. No caller ID will cause automatic call rejection from the watch.
The Spacetalk Kids Telstra variant operates on 3G bands 850/2100MHz and is designed to work with Telstra or Spark NZ and their virtual network partners SIM Cards.
Spacetalk Kids Vodafone/Optus model operates on 900/2100MHz and is designed to work optimally on their networks or their virtual network partners.
For optimal and reliable mobile coverage, it is really important that your Spacetalk has the correct SIM card.
For a list of recommended SIM providers click here. In case you are experiencing poor coverage, first check with your SIM card provider about the network infrastructure they are using. Check the coverage in your area using on your service providers coverage map.
Spacetalk Kids Vodafone/Optus model operates on 900/2100MHz and is designed to work optimally on their networks or their virtual network partners.
For optimal and reliable mobile coverage, it is really important that your Spacetalk has the correct SIM card.
For a list of recommended SIM providers click here. In case you are experiencing poor coverage, first check with your SIM card provider about the network infrastructure they are using. Check the coverage in your area using on your service providers coverage map.
From the clock screen on Spacetalk Kids, swipe down. The network signal strength and the network name should be displayed. If it isn't, follow these troubleshooting steps:
1. Check to see if the SIM card has been inserted correctly. Follow the quick start guide instructions that can be obtained from the download section of this website.
2. Restart Spacetalk Kids by holding the power button for 5 seconds and after Spacetalk Kids has shut down, power Spacetalk Kids up again.
3. Confirm that you are using a SIM card that is compatible with the model of Spacetalk Kids that you are using.
4. Confirm the SIM has been activated correctly. If in doubt, remove the SIM card from Spacetalk Kids and test it in another phone. Check that voice, SMS and data are working.
5. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
6. If available, try another SIM card in the Spacetalk Kids watch.
1. Check to see if the SIM card has been inserted correctly. Follow the quick start guide instructions that can be obtained from the download section of this website.
2. Restart Spacetalk Kids by holding the power button for 5 seconds and after Spacetalk Kids has shut down, power Spacetalk Kids up again.
3. Confirm that you are using a SIM card that is compatible with the model of Spacetalk Kids that you are using.
4. Confirm the SIM has been activated correctly. If in doubt, remove the SIM card from Spacetalk Kids and test it in another phone. Check that voice, SMS and data are working.
5. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
6. If available, try another SIM card in the Spacetalk Kids watch.
When you update settings in the Spacetalk app, it is normal that these may take a few minutes for settings to be updated on Spacetalk Kids.
If they don't update, please check that Spacetalk has a network connection, has credit on the SIM card and is able to receive SMS and has an active data connection.
If they don't update, please check that Spacetalk has a network connection, has credit on the SIM card and is able to receive SMS and has an active data connection.
Spacetalk Kids will automatically check for a software update in the early hours of the morning. For this to occur Spacetalk Kids should be left powered on and charging overnight. If an update is available, Spacetalk Kids will automatically download and install overnight.
You may also check manually to see if there are any updates by going to the Information menu on Spacetalk Kids and scroll to the very bottom and tapping on System upgrade. Tap Check for Updates to see if there are any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
You may also check manually to see if there are any updates by going to the Information menu on Spacetalk Kids and scroll to the very bottom and tapping on System upgrade. Tap Check for Updates to see if there are any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
Go to the relevant store (either Google Play or Apple Store) and search for Spacetalk. The app has been created by MGM Wireless. Alternatively, click the relevant links on our website.
Download and install the Spacetalk app from the appropriate store. When you first open the Spacetalk app it will prompt you to register for a new account, alternatively log in if you have an existing account.
It is possible to share access to Spacetalk Kids with multiple trusted users. NO ADDITIONAL SUBSCRIPTION is necessary for secondary accounts holders if they are only using sharing. To share Spacetalk Kids, please follow these steps:
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Adding a device is easy. You will need to ensure that you have a Spacetalk Kids watch with an active SIM card inserted and have a valid subscription.
Open the Spacetalk app, click 'Start Pairing' and then select the device you have. Enter your desired preferences until it prompts you to enter the Watch's mobile number. Enter the phone number of the SIM card in your Spacetalk Kids.
Click continue and within a few moments a code will appear on Spacetalk Kids. This code may take a few minutes to arrive. Enter the code into the Spacetalk app and pairing will complete.
If you do not receive a code, there maybe a problem with the network connectivity or your SIM card. Follow the steps in '3G Network Connection' and ensure your SIM card is activated and has credit on it. Refer to our Quick Start Guide for more information.
Open the Spacetalk app, click 'Start Pairing' and then select the device you have. Enter your desired preferences until it prompts you to enter the Watch's mobile number. Enter the phone number of the SIM card in your Spacetalk Kids.
Click continue and within a few moments a code will appear on Spacetalk Kids. This code may take a few minutes to arrive. Enter the code into the Spacetalk app and pairing will complete.
If you do not receive a code, there maybe a problem with the network connectivity or your SIM card. Follow the steps in '3G Network Connection' and ensure your SIM card is activated and has credit on it. Refer to our Quick Start Guide for more information.
To remove a Spacetalk Kids device, in the Spacetalk app tap on the 'Home' button, then tap on the device. Scroll to the bottom and click Remove Device.
You can add several Spacetalk Kid's devices, but you can only enable the number of devices according to your active subscription level. In the Spacetalk app, tap on the 'Home' button, then tap on the device. Tap 'Advanced Settings' and then toggle 'Enabled' to on.
Cancellation of subscriptions are done through the respective app store using the primary account that the subscription was created.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap cancel subscription.
5. Follow the onscreen instructions.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap cancel subscription.
5. Follow the onscreen instructions.
An unlimited number of contacts can be added to each Spacetalk Kids watch. Contacts are added in the Spacetalk app. To do this tap on the 'Home' button, then tap on the device. Under 'Watch Contacts' tap on the plus symbol to add a new contact. During set-up, a contact can be selected from your list of contacts on your smartphone or by adding a new contact. Contacts can also be flagged as emergency contacts for use when the Spacetalk's SOS function is activated.
Contacts can only be deleted through the Spacetalk app. To do this tap on the 'Home' button, then tap on the device. Under 'Watch Contacts' select the contact you wish to delete. Remove contact will appear at the bottom of the app screen.
In the Spacetalk app, tap on the 'Home' button, then tap on the device. Under the 'Watch Contact' section select a previously added contact and then mark this contact as an Emergency Contact.
In the Spacetalk app, tap on the 'Home' button, then tap on the device. Under the 'Watch Contact' section tap on Edit, then tap and drag a contact in the list to change the sequence.
Our watches are individually tuned to work on specific networks, so it is important to select the correct SIM card provider to ensure optimal coverage and best battery performance.
Please choose a pre-paid or post-paid nano-SIM that includes Voice, SMS and approximately 200MB data per month.
The first step to select a SIM provider or reseller(1) is to identify the model number. Please look at the back of your Spacetalk to find your model number.
The first step is to identify the model number. Please look at the back of your Spacetalk to find your model number:
Model: IF-W515C SKU: SP-1005 (Telstra /Spark 850/2100MHz)
Spacetalk model IF-W515C is designed to work on Telstra’s network in Australia and Spark’s network in New Zealand.
Spacetalk recommends JumpySIM, which offers amazing coverage in Australia and affordable plans to choose from.
The best part is, your Spacetalk app subscription is free while you’re connected with JumpySIM.
JumpySIM keeps your family connected for less!
For further information about JumpySIM click here to visit their website.
Please note: JumpySIM is compatible with Spacetalk Adventurer, Spacetalk Life, and Spacetalk Kids (Telstra edition) only.
Alternatively, you can select a SIM card from the following providers.
Model: IF-W525C SKU: SP-1009 (Vodafone / Optus 900/2100MHz)
Spacetalk model IF-W525C is optimised to work on the Vodafone and Optus networks in Australia.
Please note: JumpySIM is not compatible with Spacetalk IF-W525C.
Please note: some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
* Spacetalk does not warrant nor guarantee the listed network provider's suitability, provision of service or inclusions.
Spacetalk Holdings Pty Ltd
104 Frome StreetAdelaide SA 5000
Australia
Telephone: (AU) 1300 087 423
(NZ) 0800 087 423
(Int) +61 (8) 8104 9588
Email: support@spacetalkwatch.com
Normal Hours: Mon-Fri, 9:00 am - 4:30 pm (AEST)