

Spacetalk Kids
Support for your device
Spacetalk have partnered with JumpySIM because we wanted to make it as easy as possible for our customers to get their Spacetalk watches connected quickly and easily.
As a bonus, Spacetalk app fees will be waived for eligible JumpySIM customers for as long as they stay connected.
For more information or to get connected with JumpySIM, click here. T&C's apply.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W5255C).
For more information or to get connected with JumpySIM, click here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
To maximise the battery performance, please ensure that the watch is:
• Fully re-charged overnight and ready to go each morning
• Stays ON while charging overnight to receive the latest software updates
• Screen brightness is set to 50% or less
• Lift to Wake setting is turned OFF
To further increase the battery life, consider reducing the location reporting interval via the Spacetalk app settings menu. While the default location reporting interval is set to 15 minutes, changing it to 30 minutes or 1 hour will greatly extend the battery life. You can always check the current location of the watch via the Spacetalk app “Location On Demand” feature.
From the Spacetalk app, the battery level will be displayed next to the device name on the map screen. Spacetalk Kids will also send notifications to the Spacetalk app when the battery level reaches 15% or below. Spacetalk Kids will automatically turn off when the battery level reaches 6%.
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
Likewise the Spacetalk Kids Vodafone/Optus model operates on 900/2100MHz and is designed to work optimally on their networks or their virtual network partners.
For optimal and reliable mobile coverage, it is really important that your Spacetalk has the correct SIM card.
For a list of recommended SIM providers click here.
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
You can also scroll to the bottom of the information menu and tap "System Upgrade". Check for a software update. After a short time if you get a message "No update found" or "Update found" then this is a good sign that the data connection is active. If you get a message "Connection Error" this indicates there is no data connection.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
You may choose to enable callers who are not in Spacetalk's contact list and from unknown numbers from within the Spacetalk app.
Parents can also check the weather at their child's location by tapping on the device to revel the pop up menu then tapping 'Weather' in their Spacetalk app.
Spacetalk's express warranty is subject to certain exclusions, as set out in the warranty. For example, Spacetalk does not warrant the Spacetalk watch or accessories for normal wear and tear, nor damage caused by accident or abuse.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Spacetalk’s warranty on the Spacetalk watch and its accessories contains additional relevant provisions, including concerning how to make a warranty claim. The full warranty can be downloaded from the download section of this site.
Spacetalk has been designed in Australia, and the Spacetalk apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk and our Spacetalk apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the Australia.
Spacetalk devices and Spacetalk app has been developed by Spacetalk Holdings (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. Spacetalk has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
In New Zealand, our partner Spark has fully certified Spacetalk for use on their network.
The actual test is called Specific Absorption Rate (SAR) and this rate needs to be below 2W/kg for proximity to head and 4W/kg for wrist worn. The highest measurement when Spacetalk was tested was 0.429 W/Kg for front of face, and 1.870 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to be able place the Australian Regulatory Compliance mark (shown below) on our product. Spacetalk displays this RCM mark in the Information menu under Regulatory Compliance section. As a publicly listed company, Spacetalk Holdings has responsibility to conduct very thorough due-diligence on every product we offer for sale.
AIRCRAFT
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
HOSPITALS
Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
PETROL STATIONS
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
INTERFERENCE
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
For Pacemakers:
Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.
For Hearing Aids:
Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.
For other Medical Devices:
Please consult your physician and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.
When performing the pairing process, if Spacetalk Kids has been previously paired, the Spacetalk app will allow the apps previous settings to be restored.
From software version 1.17 on Spacetalk Kids, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Additionally you can check for updates from the Spacetalk app in the 'Advanced Settings' menu using the 'Software Update' option.
Downloading of updates consumes mobile network data and may result in additional charges.
In some cases (i.e. living close to the border between two time zones), Spacetalk Kids may detect an incorrect time. To solve this problem, you can also set the time and date manually. Go to the settings menu and click Time & Date and turn the automatic time off and set manually.
IF-W515C (Australia & New Zealand) | 3G bands 850MHz/2100MHz 2G bands 850/900/1800/1900Mhz |
IF-W525C (Australia & New Zealand) | 3G bands 900MHz/2100MHz 2G bands 850/900/1800/1900Mhz |
IF-W525C (UK & Europe) | 3G bands 900/2100MHz 2G bands 850/900/1800/1900Mhz |
Spacetalk have partnered with JumpySIM because we wanted to make it as easy as possible for our customers to get their Spacetalk watches connected quickly and easily.
As a bonus, Spacetalk app fees will be waived for eligible JumpySIM customers for as long as they stay connected.
For more information or to get connected with JumpySIM, click here. T&C's apply.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W5255C).
For more information or to get connected with JumpySIM, click here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
Message app is the more traditional SMS and MMS messaging functionality that supports one-to-one messaging.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
For more information or to get connected with JumpySIM, click here.
Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W525C)
Additionally, we take the security of your data extremely seriously. We use enterprise-grade server architecture to host our data to ensure that the highest safety protocols are followed. The hosting costs involved with these are also factored into your subscription.
We are also constantly updating our apps and product firmware with new features. To maintain our high quality control standards, our development team designs and writes all of this here in Australia, rather than outsourcing this work offshore. When you contact Spacetalk customer support, you talk to a real employee, someone who works with the product and prides themselves in providing the best possible outcome for our customers, someone that values the Spacetalk community.
Alternatively get connected with JumpySIM and your Spacetalk App subscription is free. For more information or to get connected with JumpySIM, click here. T&C's apply. Please note - JumpySIM is not compatible with Spacetalk Kids - Vodafone/Optus variant (SP-1009 / IF-W5255C)
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that was used initially to purchase the subscription.
3. Tap the 'Home' button, then tap 'Settings'
4. Tap 'Manage Subscription'
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
3. Tap the 'Home' button, then tap 'Settings'
4. Tap 'Manage Subscriptions'.
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription downgrade.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
Spacetalk has been designed in Australia, and the Spacetalk apps have been developed in Australia.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk and our Spacetalk apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the Australia.
Spacetalk devices and the Spacetalk app have been developed by Spacetalk Holdings (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. Spacetalk has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
You will receive an email notifying when your shipment has been dispatched. Generally, from order placement to shipping will be under 2 business days.
Shipping times:-
- + Australia Post (parcel post) - allow 2-7 business days depending on the destination.
- + Australia Post (express post) - next business day to most metropolitan areas.
- + More information on the Australia Post network can be obtained from this link.
The location update frequency that can be set through the Spacetalk app settings menu will have an impact on battery life. We recommend setting the location update to 30 minutes and using the Location on Demand feature in case you need to check the child's location.
The number of telephone calls made and received from the watch during the day will also impact the level of battery charge.
Display brightness settings may also have an effect on battery life. The display brightness can be adjusted by swiping down at the clock screen. We recommend 50% brightness level.
The 'Lift to Wake' function in the settings menu is switched off by default but can be turned on in the settings menu. When turned on, the screen may illuminate frequently during normal use. We recommend to set this to off for normal use and improved battery life.
Please also check your SIM card has not run out of credit. You can check this by making a brief call from the watch to your phone. We have found in many situations, the SIM card has run out of credit and this causes the data connection to stop working. Spacetalk repeatedly tries to contact our server and drains the battery very fast during this process.
Please also check that you are using one of our recommend SIM card providers. When using a non-recommended SIM card, Spacetalk may be having difficulty with receiving the network signal and may at times be disconnected to the network. This may cause excessive battery consumption with Spacetalk is constantly trying to search or hunt for the network repeatedly.
To check the battery level, power up Spacetalk Kids and check the battery level by swiping down at the Clock screen.
If Spacetalk Kids does not appear to charge, follow these steps:
1. Inspect the four gold contacts on the charging dock and on the rear of Spacetalk Kids for damage.
2. Connect the charging dock to a USB power source. Once connected confirm the light on the charging dock is green. No light indicates possibly the USB power source or the USB cable maybe faulty.
3. Attach the charging dock to Spacetalk Kids and confirm that the light turns to red after a few moments. This indicates that Spacetalk Kids is charging.
4. Clean the gold contacts on the charging dock and on Spacetalk Kids with a dry cloth.
1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Check the charging contacts on the dock. Are they clean and visually look in good condition?
3. Check the charging contacts on the Spacetalk watch. Are they clean and visually look in good condition?
From software version 1.17 on Spacetalk Kids, there is a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Important: After the Spacetalk Kids has been reset, the initial set-up procedure and watch pairing with the Spacetalk app will need to be repeated. If Spacetalk Kids has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the apps previous settings to be restored.
Spacetalk Kids Vodafone/Optus model operates on 900/2100MHz and is designed to work optimally on their networks or their virtual network partners.
For optimal and reliable mobile coverage, it is really important that your Spacetalk has the correct SIM card.
For a list of recommended SIM providers click here. In case you are experiencing poor coverage, first check with your SIM card provider about the network infrastructure they are using. Check the coverage in your area using on your service providers coverage map.
1. Check to see if the SIM card has been inserted correctly. Follow the quick start guide instructions that can be obtained from the download section of this website.
2. Restart Spacetalk Kids by holding the power button for 5 seconds and after Spacetalk Kids has shut down, power Spacetalk Kids up again.
3. Confirm that you are using a SIM card that is compatible with the model of Spacetalk Kids that you are using.
4. Confirm the SIM has been activated correctly. If in doubt, remove the SIM card from Spacetalk Kids and test it in another phone. Check that voice, SMS and data are working.
5. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
6. If available, try another SIM card in the Spacetalk Kids watch.
If they don't update, please check that Spacetalk has a network connection, has credit on the SIM card and is able to receive SMS and has an active data connection.
You may also check manually to see if there are any updates by going to the Information menu on Spacetalk Kids and scroll to the very bottom and tapping on System upgrade. Tap Check for Updates to see if there are any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Spacetalk Kids with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Open the Spacetalk app, click 'Start Pairing' and then select the device you have. Enter your desired preferences until it prompts you to enter the Watch's mobile number. Enter the phone number of the SIM card in your Spacetalk Kids.
Click continue and within a few moments a code will appear on Spacetalk Kids. This code may take a few minutes to arrive. Enter the code into the Spacetalk app and pairing will complete.
If you do not receive a code, there maybe a problem with the network connectivity or your SIM card. Follow the steps in '3G Network Connection' and ensure your SIM card is activated and has credit on it. Refer to our Quick Start Guide for more information.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap cancel subscription.
5. Follow the onscreen instructions.
Our watches are individually tuned to work on specific networks, so it is important to select the correct SIM card provider to ensure optimal coverage and best battery performance.
Please choose a pre-paid or post-paid nano-SIM that includes Voice, SMS and approximately 200MB data per month.
The first step to select a SIM provider or reseller(1) is to identify the model number. Please look at the back of your Spacetalk to find your model number.
The first step is to identify the model number. Please look at the back of your Spacetalk to find your model number:
Model: IF-W515C SKU: SP-1005 (Telstra /Spark 850/2100MHz)
Spacetalk model IF-W515C is designed to work on Telstra’s network in Australia and Spark’s network in New Zealand.
Spacetalk recommends JumpySIM, which offers amazing coverage in Australia and affordable plans to choose from.
The best part is, your Spacetalk app subscription is free while you’re connected with JumpySIM.
JumpySIM keeps your family connected for less!
For further information about JumpySIM click here to visit their website.
Please note: JumpySIM is compatible with Spacetalk Adventurer, Spacetalk Life, and Spacetalk Kids (Telstra edition) only.
Alternatively, you can select a SIM card from the following providers.
Model: IF-W525C SKU: SP-1009 (Vodafone / Optus 900/2100MHz)
Spacetalk model IF-W525C is optimised to work on the Vodafone and Optus networks in Australia.
Please note: JumpySIM is not compatible with Spacetalk IF-W525C.
Please note: some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
* Spacetalk does not warrant nor guarantee the listed network provider's suitability, provision of service or inclusions.
Spacetalk Holdings Pty Ltd
104 Frome StreetAdelaide SA 5000
Australia
Telephone: (AU) 1300 087 423
(NZ) 0800 087 423
(Int) +61 (8) 8104 9588
Email: support@spacetalkwatch.com
Normal Hours: Mon-Fri, 9:00 am - 4:30 pm (AEST)