Support - Spacetalk Kids
FAQ
About Spacetalk Kids
Vodafone 3G Network Closure
International Use
Charging
SIM Card
Network
Sharing Spacetalk with trusted people
Two-way calling
School Mode
Location
Safe Zones
SOS alert
Step Counter
Messaging
Notifications
Weather
Warranty
Privacy & Security
Certifications & Compliance
Safety Instruction
Other
Troubleshooting
Spacetalk Quick Start Guide
Battery
Charging
Does Not Turn on
How to Reset Spacetalk Kids
Audio
Display
Touch Screen
3G Network Connection
Update Settings
Update Firmware
Downloads
About Spacetalk Kids
Vodafone 3G Network Closure
International Use
Charging
SIM Card
Network
Sharing Spacetalk with trusted people
Two-way calling
School Mode
Location
Safe Zones
SOS alert
Step Counter
Messaging
Notifications
Weather
Warranty
Privacy & Security
Certifications & Compliance
Safety Instruction
Other
Spacetalk Quick Start Guide
Battery
Charging
Does Not Turn on
How to Reset Spacetalk Kids
Audio
Display
Touch Screen
3G Network Connection
Update Settings
Update Firmware
Our watches are individually tuned to work on specific networks, so it is important to select the correct SIM card provider to ensure optimal coverage and best battery performance.
Please choose a pre-paid or post-paid nano-SIM that includes Voice, SMS and approximately 200MB data per month.
The first step to select a SIM provider or reseller(1) is to identify the model number. Please look at the back of your Spacetalk to find your model number.
The first step is to identify the model number. Please look at the back of your Spacetalk to find your model number:
Please note: some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
* Spacetalk does not warrant nor guarantee the listed network provider's suitability, provision of service or inclusions.
Contact
Chat with us
Click on the Speech Bubble on the bottom right of your screen to start a live chat with a customer support agent.
Chat available Monday to Friday 9am to 5pm (ADL time).
Email us
For extra support, contact us at support@spacetalk.co
Please note, it may take up to 72 hours to receive a response. Sending multiple replies to ticket notifications could prolong the waiting period.