Spacetalk Loop Smartwatch

Delivery Options and Costs

• Standard Parcel Delivery Australia Post for orders over $100: FREE*
• Standard Parcel Delivery Australia Post for orders under $100: $11.95
• Express Post Australia Post: $15.95

Products ordered through the Spacetalk website are only available for delivery in Australia. We deliver to residential addresses, business addresses and PO boxes. When shipping to a business address please specify the business name together with a contact name for delivery. 

*Free Standard Parcel Delivery Australia Post is for devices and accessories orders over $100. This offer excludes all Spacetalk Mobile plans purchased on the Spacetalk website.

Dispatch Timeframe

Orders are processed and dispatched within 2 to 3 business days of the order being placed.

Once we dispatch your order, you will receive an email with your order tracking information.

Tracking Your Order

Please use the tracking number provided in your shipment confirmation email to track your shipment.

To check the Australia Post estimated delivery timeframe, please visit their website.

Get Support

If you need further assistance, our customer support team is only an email away. Click here to contact us.

For Finnish Version please click here.

Manufacturer’s Limited Warranty

Your Spacetalk watch and in-box accessories are warranted by Spacetalk (‘Spacetalk’, ‘we’ or ‘us’) for one year against defects in materials and workmanship commencing from the original date of purchase. Spacetalk accessories purchased separately are warranted against defects in materials and workmanship for six months from the original date of purchase. Spacetalk is not responsible and this warranty does not apply if your Spacetalk watch or accessory is:

To obtain service under this warranty, refer to the ‘Contact Us’ section within this document or visit our websites for the latest support information. Available service options will be dependent on country in which service is requested and may be restricted to original country of sale. Call charges and domestic or international shipping charges may apply depending on location.

We will either repair, replace or refund your products at our sole discretion subject to applicable local consumer laws and regulations. When making a claim under this warranty, you may be required to furnish proof of purchase details. To the extent permitted by law, all implied warranties are excluded and the remedies set out in this Manufacturer’s Limited Warranty are your sole remedy in connection with your purchase of the Spacetalk watch or its accessories.

Spacetalk is not responsible for any indirect, incidental, special or consequential damages; any loss of data, privacy, confidentiality, or profits; or any inability to use your Spacetalk watch or accessories to the maximum extent permitted by law.

These exclusions apply even if Spacetalk has been advised of the possibility of these damages. Some countries and regions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation or exclusion may not apply to you.

For consumer purchases within Australia

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

General Conditions

In order to make a claim under this warranty, on discovery of a fault with the product, you must promptly cease using the product and either:

• Contact us using the contact details in the ‘Contact Us’ section, identifying the relevant issue with the product; or
• Contact the retailer (if it was not Spacetalk) from whom you purchased the product, identifying the relevant issue with the product.

Products must be returned in accordance with our returns policy.

Return postage and or courier fees are your responsibility initially. You are entitled to recover reasonable postage or transportation costs from us if the product is confirmed to have a warranty problem, upon providing reasonable evidence of those costs. You assume the risk of loss or damage to the goods posted or sent to Spacetalk and or returned by us to you. If the product is found not to have a problem, you may be required to pay our costs in inspecting the product. We will provide an estimate of this cost to you before you return the product. Data may be lost during the repair process. It is the responsibility of the customer to ensure that all personal data is deleted before the product is returned to Spacetalk. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired.

Refurbished parts may be used to repair goods.

Conditions of Use

Spacetalk smartwatches and the Spacetalk app must never be solely relied upon to ensure the safety, whereabouts or location of the wearer of the device.

We make no guarantees, representations or warranties regarding the accuracy or reliability of location data and notifications. The accuracy of location varies from location to location and must never be solely relied upon to identify location of the wearer.

Spacetalk smartwatches and the Spacetalk app can be useful for identifying where the wearer may be located, or where they were located, however a condition of use of Spacetalk and the Spacetalk app is that you accept the map locations and notifications presented may be significantly inaccurate. You must never solely rely on the information given by our systems to form an opinion about the wearer’s safety.

Australian Regulatory Information

EMC COMPLIANCE

The device complies with the Radiocommunications Labelling (Electromagnetic Compatibility) Notice 2008 as amended

RADIO COMMUNICATIONS COMPLIANCE

The device complies with the Radiocommunications Devices (Compliance Labelling) Notice 2003 + A1:2007

ELECTROMAGNETIC RADIATION EXPOSURE

The device complies with the Radio Communications (Compliance Labelling-Electromagnetic Radiation) Notice 2014

ELECTRICAL SAFETY

Refer to Radio Communications Compliance above

Health & Safety Information

THIS MODEL MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES.

Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were developed by the independent scientific organization ICNIRP and include safety margins designed to assure the protection of all persons, regardless of age and health.

The guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices in front of face is 2 W/kg and wrist-worn is 4 W/kg.

The highest SAR value for these devices are in the table bellow: 

As SAR is measured utilising the devices highest transmitting power the actual SAR of these devices while operating are typically below that indicated above. This is due to automatic changes to the power level of these devices to ensure it only uses the minimum level required to reach the network. SAR testing has been conducted with the devices set to the highest transmit power and placed in positions to simulate use near body with a separation of 10mm, and Limbs with a separation of 0mm.

The World Health Organisation has stated that present scientific information does not indicate the need for any special precautions for the use of mobile devices. Additional information can be found on the website of the World Health Organisation (http://www.who.int/emf).

*The tests are carried out in accordance with international guidelines for testing. Care must be taken in close proximity to personal medical devices, such as pacemakers and hearing aids.

AIRCRAFT

Switch off your wireless device whenever you are instructed to do so by airport or airline staff.

HOSPITALS

Mobile phones should be switched off whenever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.

PETROL STATIONS

Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorised staff.

INTERFERENCE

Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.

For Pacemakers: Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this, use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.

For Hearing Aids: Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.

For other Medical Devices: Please consult your physician and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.