Spacetalk Life

Spacetalk Life

Support for your device

Support for your device

Spacetalk Life
Watch Only

For Life owners who bought their watch in a retail store without a Mobile plan or monitoring service

Spacetalk Life Connect Bundle

For Life owners who bought the Connect package (with a 12-month Mobile plan and Spacetalk App)

Spacetalk Life Protect Bundle

For Life owners who bought the Protect package (with a Mobile plan, Spacetalk App and 24/7 Monitoring)


TURNING ON AND RESETTING YOUR LIFE WATCH

Switching my Life Watch On and Off

The power Button on your Life is located on the side of the device. Hold the power button for a short time (Approx 5 seconds) to turn the watch on or off.

Holding the button for a long press (20 seconds) will "soft reset" the watch, you should feel it vibrate.

Simply douple tap anywhere on the screen face to wake the watch up.

Touch screen not responding? Clean watch face using a dry cloth. Completely power down your Loop by holding down the power button for 20 seconds to do a soft reset. Restart your watch.

Soft Reset

Pressing the Power Button on the underside of Life for 20 seconds will perform a soft reset and will not wipe any user data.

Factory Resetting

To perform a hard factory reset, from the clock screen, tap to access the watch menu. Then swipe from right to left and tap the Settings menu. Scroll through the list to Reset Watch. Spacetalk Life requires a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number number can be found in the information menu. Important: After the Spacetalk Life has been reset, the initial set-up procedure and watch pairing with the Spacetalk app will need to be repeated. If Spacetalk Life has been paired previously with the same account, when performing the pairing process the Spaetalk app will allow the apps previous settings to be restored.

Touch screen is not responding correctly

Clean the Spacetalk Life watch display gently using a damp cloth. Also, completely power down Spacetalk by holding the power button for 5 seconds. Restart Spacetalk Life and check if it has improved.

CHARGING & BATTERY

How can I charge my Spacetalk Life?

The supplied charging cradle magnetically attaches to the rear of your Life watch.

Plug one end of the supplied USB-C cable into the charging dock and the other end into a 5V/1Amp USB power source.

It is normal operation for the light on the charging cradle to be red whilst charging. A green charging light indicates Spacetalk Life is fully charged.

Once the watch is sufficiently charged, the screen will illuminate and display a charging symbol for 5 seconds.

How can I maximise the battery life of my Life?

Ensure your Life is fully charged overnight to a 100% battery capacity.

Short location update intervals (e.g. 5 minutes) are not recommended for day to day use as they will consume the battery faster. For the best battery performance, we suggest using your Location by Request feature in combination with a longer update interval or interval updates turned off.

Keeping your watch's software up to date will also ensure you can benefit from the latest battery optimisations.

If you are using a pre-paid SIM card, it is also recommended to check that your SIM card has credit balance on it as battery life can be impacted due to data connectivity issues if your SIM card runs out of credit.

My Spacetalk Life won't charge

If Spacetalk Life does not appear to charge, follow these steps:

  1. Attach the charging cradle to Spacetalk Life and confirm that the light turns to red after a few moments. This indicates that Spacetalk Life is charging.
  2. Inspect the 4 golden contacts on the charging cradle and on the rear of the Spacetalk Life watch for damage.
  3. Ensure Spacetalk Life is seated correctly on the charging cradle and the watch is not upside down and not meeting with the gold charging contacts.
  4. Try connecting the charging cradle to a different USB power source to ensure the charging cradle is receiving power.
  5. Clean the gold contacts on the charging cable and on Spacetalk Life with a dry cloth.
  6. Perform a soft reset. To perform a soft reset hold the power button down for 5 seconds, then place the Spacetalk Life back on the charger for 10 minutes.

How do I view my Battery Level? 

You can check the battery level in a variety of ways. To check the battery level on the watch, swipe down at the clock screen to see the battery level, network signal strength, volume and brightness control.

Some watch faces also allow the battery level to be visible on the watch face.

From the Spacetalk app, the battery level will be displayed next to the device name on the map screen.

NETWORK CONNECTION

No Network Connection

You can check the network signal strength on your Life by swiping from the top to bottom on the touch screen. The network signal strength and the network name should be displayed. If it isn't, follow these steps:

  • Check that flight mode is not active.
  • Check that the SIM card has been inserted correctly.
  • Hold down the Power Button for 20 seconds to perform a soft reset.
  • Confirm the SIM card has been activated correctly with your provider. If in doubt, remove the SIM card from your watch and test in another device or phone.
  • Check that voice, SMS and data are working.Confirm the SIM card has valid credit. If necessary, recharge the SIM using the provider's recharge process.
  • If available, try another SIM card in your Life.

Network Error Messages

'No SIM' messages: The watch is unable to recognise a SIM card within the SIM card reader.

We recommend turning the watch off, taking the SIM card out, ensuring there is no damage to the SIM card or the watch itself. Re-insert the SIM card into the watch and power the watch back on.

If the watch is displaying signal bars and also 'No connection' on the clockface, to narrow down the source of the issue, navigate to the information menu on the watch by swiping down and selecting the settings then information and select 'Software Update'. This will prompt the watch to use the SIM card's mobile data to check for the latest software. Dependent on the result of this, please see below for next action:

'Your Spacetalk is already on the latest software': The watch is able to access sufficient mobile data from the SIM card. If the watch is still showing 'no connection' ensure that the SIM also has sufficient credit allowance. This can be done by making a call to the watch, letting it go through as a missed call and returning the call.

If after the above troubleshooting does not resolve the 'No connection' message displayed on the watch, contact our support team.

Poor Coverage

'The Spacetalk Life has been specifically designed to operate on all 4G networks in Australia and New Zealand. If you are experiencing poor coverage, check with your service provider about the coverage available in your area.

Check Active Data Connection

The data connection is very important for normal operation of your Spacetalk Life watch. To check the active data connection on your Spacetalk Life watch, locate the information menu icon and tap it. In the information menu scroll down to Service State. The status should be "Connected".

AUDIO CALLING

How do I answer a call?

When an incoming call is received, Spacetalk Life's screen will illuminate and details of the caller will be displayed. A green 'answer' button or red 'reject' button will be displayed.

The ring volume level can be adjusted or even muted. Spacetalk Life also has a vibrate fuctnion to alert you to an incoming call.

How do I make a call?

When an incoming call is received, Spacetalk Life's screen will illuminate and details of the caller will be displayed. A green 'answer' button or red 'reject' button will be displayed.

The ring volume level can be adjusted or even muted. Spacetalk Life also has a vibrate fuctnion to alert you to an incoming call.

My Audio levels are low?

You can adjust audio levels during a call. While in a call, the volume control appears on the Life's screen. Adjust the volume using this control. Additionally ensure the screen protector is not covering the speaker port.

The microphone is very sensitive and under normal background noise levels, you should be able to hold the watch 20-30cm away from your mouth and be heard clearly by the receiver. When the background noise level is high, you may find that you need to hold Spacetalk Life closer to your mouth.

The speaker level can be adjusted on Spacetalk Life by swiping down at the clock screen to reveal the volume level. Also, in the Settings menu icon under Sound, all the volumes including speaker volume, ringtone and notifications can be adjusted.

My Life does not ring, only vibrates?

This is most likely due to the ring volume level being turned down or off. From the clock screen, swipe from top to bottom to reveal the control centre. Tap 'Sound' to reveal the volume slider.

How do I block calls from unknown numbers? 

Spacetalk Life can be restricted to receive incoming calls from people listed in the Spacetalk Life's contact list only. In the Spacetalk app, navigate to the settings menu. Under 'Watch Contacts', there is an option to block calls from unknown numbers.

CONTACTS AND NOTIFICATIONS

How do I add contacts to my Life?

An unlimited number of contacts can be added to your Life watch. Contacts are added in the Spacetalk app. To do this tap on the 'Home' button, then tap on the device. Under 'Watch Contacts' tap on the plus symbol to add a new contact.

During set-up, a contact can be selected from your list of contacts on your smartphone or by adding a new contact. The name entered in this menu will be the name which will come up on the watch to call/message the contact.

Contacts can also be flagged as emergency contacts for use when the Spacetalk's SOS function is activated. Emergency contacts will appear in the watch contacts list with a red icon to the right of the contact name.

How do I check for missed calls and SMS messages?

To view missed call and unread SMS messages notifications on Spacetalk Life, swipe from left to right on the clock screen. All notifications will remain visible until they are read.

FALL DETECTION AND MEDICAL ID

How do I setup Fall Detection?

Fall detection can be setup during the pairing process or afer the pairing process via the Safety settings page in the Spacetalk app.

During the setup process it is advised that you answer all setup questions to ensure the most suitable sensitivity level is in place.

 

How do I change the sensitivity level?

The sensitivity level can be adjusted in the Safety Settings in the Spacetalk app watch profile. It is important to note that the pre-set sensitivity level is based on the information provided during the setup process.

How do I update my Medical ID?

Medical ID information is entered during the setup process. This information can be updated in the Safety Settings in the Spacetalk App watch profile at any stage.

SOS ALERTS AND SAFETY CALLBACK

How do I add a contact to the Emergency calling list?

In the Spacetalk app, tap the 3 bars in the top left corner, then tap the watch profile. Tap 'Watch Contacts', select a previously added contact and then mark this contact as an emergency contact.

 

How do I change the calling sequence of the SOS altert?

In the Spacetalk app, tap the 3 bars in the top left corner, then tap the watch profile. Tap 'Watch Contacts', tap on Edit and drag a contact in the list to change the sequence.

 

Can I disable the SOS siren?

The siren feature of the SOS alert can be disabled in the settings menu using the 'SOS Button' menu.

 

How do I initiate a Safety Callback?

Safety Callback is a feature that allows the Spacetalk app user to request a callback from the Spacetalk Life watch. The wearer of the Spacetalk Life watch will have an opportunity to reject the call to protect their privacy If they don't reject, then Spacetalk Life will proceed to setup a call.

 

To trigger a Safety Callback tap on the device on the map screen to reveal the pop up menu in the Spacetalk app then tap 'Safety Callback'.

 

Safety callback can also be triggered automatically if an authorised contact calls the Spacetalk Life watch 3 times within a 5 minute period without an answer.

 

How do I enable Safety Callback for a contact?

In the Spacetalk app, tap the 3 bars in the top left corner, then tap the device. Tap 'Watch Contacts', select a previously added contact and then turn on the Safety Callback permission.

How do I grant permission to use Request Safety Callback to a shared account?

By default and for privacy reasons, invitations from the administrator of the Spacetalk app to a shared app user will have the Safety Callback feature disabled. The Primary Account Holder can grant permissions to the Secondary Account Holder to use this function by going to the Manage Devices section of their watch profile in the Spacetalk app.

LOCATIONS AND SAFE ZONES

How do I use Location by Request?

In the Spacetalk app, tap on the device on the map screen to reveal the pop up menu. then tap 'Locate Me' and the Spacetalk app will start scanning for the watch user's GPS location.

The Spacetalk Life wearer will receive an alert that some one is requesting their location and they have the opportunity to reject that request. If they don't reject, Spacetalk Life will proceed to send the location of the wearer to the Spacetalk app user. The Spacetalk Life wearer is given the option to reject the request to protect their privacy.

Does Spacetalk Life have automatic location updates?

Yes, Spacetalk Life does have an automatic location update setting which can be changed in the Spacetalk app. It is the responsibility of the Primary Account Holder to inform the Spacetalk Life watch user that automatic location updates are active. The watch user will not have an opportunity to reject automatic tracking requests.

How do I setup Safe Zones?

Safe Zones are zones that are setup in the Spacetalk app. When the watch user arrives and leaves these pre-programmed zones an optional notification will be sent to the Spacetalk app.

To set up a new safe zone, in your Spacetalk app, tap on the device on the map screen to reveal the pop up menu. Select 'Safe Zones' from the list then tap the purple '+ Safe Zone' button. From here enter the address of the desired location. Note that the minimum radium around the zone is 140m.

 

 

How do I receive notification when the watch user has entered or left a safe zone?

To set up alerts for Safe Zones, in your Spacetalk app, tap on the device on the map screen to reveal the pop up menu. Select 'Safe Zones' from the list then tap on an existing Safe Zone. From here tap on Manage Alerts. Multiple safe zone notifications can be configured and these can be customised to suit particular days. Note that for Safe Zones alerts to work you must also enable automatic location updates.

 

 

Fall Detection

What is Fall Detection?

Spacetalk Life Fall Detection is enhanced with AI technology and is personalised to the watch user to help identify falls. After a fall is detected it will alert the watch user and sound an alarm. It will give the watch user the opportunity to confirm that they are okay before it calls and notifies emergency contacts. After a fall is detected and emergency contacts have been notified the watch face will display your Medical ID for first responders.

It is important to note that Spacetalk is a consumer general wellness device, not a certified medical device. Spacetalk Life Fall Detection does not detect 100% of falls. If able, users should always push their SOS button when they need assistance. Spacetalk is not intended to replace a caregiver or medical attention for an individual dealing with health issues.

How do I set up Fall Detection?

Fall Detection can be setup during the pairing process or after the pairing process via the Safety settings page. During this process it is advised that you answer all setup questions to ensure the most suitable sensitivity level is in place. Further information is available on our You Tube video here.

How do I change the sensitivity level?

The sensitivity level can be adjusted in the Safety Settings under the watch profile. It is important to note that the pre-set sensitivity level is based on the information provided during the setup process.

Medical ID

What is Medical ID?

After a fall is detected and emergency contacts have been notified the watch face will display your Medical ID for first responders. Medical ID information is entered during the setup process. This function is useful to bring attention to any relevant conditions or allergies of the watch user.

How do I update my Medical ID?

Medical ID information can be updated in the Spacetalk app in the Safety Settings under the watch profile at any stage.

Safety Callback

What is Safety Callback?

Safety Callback is a feature that allows the Spacetalk app user to request a callback from the Spacetalk Life watch. The wearer of the Spacetalk Life watch will have an opportunity to reject the call to protect their privacy. If they don't reject, then Spacetalk Life will proceed to setup a call.

To trigger a Safety Callback tap on the device on the map screen to reveal the pop up menu in the Spacetalk App then tap 'Safety Callback'.

Safety Callback can also be triggered automatically if an authorised contact calls Spacetalk life three times within a 5 minute period without an answer.

How do I enabe Safety Callback for another contact?

In the Spacetalk app, tap the 3 bars in the top left corner, then tap the device. Tap 'Watch Contacts', select a previously added contact and then turn on the Safety Callback permission.

How do I grant permissions to use Request Safety callback to a shared account?

By default and for privacy reasons, invitations from the administrator of the Spacetalk app to a shared app user will have the Safety Callback feature disabled. The Primary Account Holder can grant permissions to the Secondary Account Holder to use this function by going to the Manage Devices section of their Account in the Spacetalk app.

Locations

How do I use Locations by Request?

In your Spacetalk app, tap on the device on the map screen to reveal the pop up menu. Then tap 'Locate Me' and the Spacetalk app will start scanning for the watch user's GPS location. The Spacetalk Life wearer will receive an alert that some one is requesting their location and they have the opportunity to reject that request. If they don't reject, Spacetalk Life will proceed to send the location of the wearer to the Spacetalk app user. The Spacetalk Life wearer is given the option to reject the request to protect their privacy.

Automatic locations updates

Spacetalk Life has automatic location update settings which can be controlled in the Spacetalk app. It is the responsibility of the Primary Account holder to inform the Life watch user that automatic location updates are active. The watch user will not have an opportunity to reject automatic tracking requests.

Safe Zones

What are Safe Zones?

Safe zones are zones that are setup in the Spacetalk app. When the watch user arrives and leaves these pre-programmed zones an optional notification will be sent to the Spacetalk app.

How do I set up Safe Zones?

To set up a new safe zone, in your Spacetalk app, tap on the device on the map screen to reveal the pop up menu. Select ''Safe Zones' from the list then tap the purple '+ Safe Zone' button. From here enter the address of the desired location. Note that the minimum radium around the zone is 140m.

How do receive notifiation when the watch user has entered or left a safe zone?

To set up alerts for Safe Zones, in your Spacetalk app, tap on the device on the map screen to reveal the pop up menu. Select 'Safe Zones' from the list then tap on an existing Safe Zone. From here tap on Manage Alerts. Multiple safe zone notifications can be configured and these can be customised to suit particular days. Note that for Safe Zones alerts to work you must also enable automatic location updates.

Reminders and Alarms

What is the difference between reminders and alarms?

Spacetalk Life reminders are set up and managed on the Spacetalk app and alarms are set up and managed directly on the device.

How do I set up an alarm?

On Spacetalk Life, tap the Calendar icon then tap the + symbol and enter your desired preferences.

How do I edit or delete an alarm?

To delete an alarm, tap the Calendar icon then hold down on the alarm you wish to delete. To edit an alarm, tap the Calendar icon then tap on the alarm you wish to edit. Tap edit and update your desired preferences. Tap okay to save your new preferences.

How do I set up a reminder?

In the Spacetalk app, tap the 3 bars in the top left corner, then tap the device. Tap on 'Reminders' then tap the + symbol in the top right corner. Enter your desired preferences then tap done.

How do I edit or delete a reminder?

In the Spacetalk app, tap the 3 bars in the top left corner, then tap the device. Tap on 'Reminders' then tap on the reminder you wish to delete or edit. Update your desired settings or tap remove reminder to delete.

Step Count

What is the Step Count Function?

Spacetalk Life devices keeps track of each step taken by the watch user by detecting motion. This function is a great way to monitor activity levels and encourage the watch wearer to meet their ecommended activity levels.

How do I reset the step count?

At the clock screen on Spacetalk Life, tap to access the menu. Tap on the Step Counter icon and then tap on the settings cog at the bottom of the screen. Tap Reset and then confirm the reset.

How do I set te step count goal?

At the clock screen on Spacetalk Life, tap to access the menu. Tap on the Step Counter icon and then tap on the settings cog at the bottom of the screen. Tap on the existing goal to alter it. The goal can be set between 2,000 and 99,000 steps.

Weather

What is the weather feature?

The weather feature allows the Spacetalk Life watch wearer to view the current weather, hourly and daily forecasts. To view the weather function, tap on the weather icon on the watch.

The Spacetalk app can also check the weather at the watch users location by tapping on the device to reveal the pop up menu, then tapping 'weather'.

Bluetooth

Is Spacetalk Life bluetooth compatable?

Yes. Bluetooth connectivity is supported on Spacetalk Life and the user is able to connect compatible devices for example bluetooth headsets, Airpods and in-car bluetooth systems. Currently Spacetalk Life does not support bluetooth enabled hearing aids which are medical devices and require a special type of Bluetooth connection.

How do I pair my bluetooth device to my Spacetalk Life?

On Spacetalk Life, tap the Settings icon and scroll and tap Bluetooth. Check that Bluetooth is enabled. Tap "No Paired Devices" and a SCAN button should appear. Place your Bluetooth device into pairing mode. Refer to the manufacturer's instructions of your Bluetooth device for further information how to do this. Once the Bluetooth device is in pairing mode, tap SCAN on Spacetalk Life. If the Bluetooth device is compatible, it should quickly register. Tap the found device to complete pairing.

Flight Mode

How do I activate Flight Mode on my Spacetalk Life?

To activate Flight Mode on Spacetalk Life swipe down from the clock face and tap the Plane icon. An orange icon indicates Flight Mode is active which means the device is no longer connected to the network and all radios are inactive.

Watch Face

How do I change the watch face?

The watch face can be changed by holding down the watch face for a few seconds on Spacetalk Life. Swipe from right to left and tap to select your preferred option. There are multiple analogue and digital options available.

 

What is Safety Link 24/7 monitoring?

Spacetalk are proud to partner with Safety Link to provide 24/7 monitoring services in addition to the Spacetalk Life safety features.

Safety Link has over 40 years experience in providing a quality service to Australians. Safety Link is the ideal solution for those who are at risk, live alone, or have limited support.

The Spacetalk Life device can be used in place of a traditional personal device pendant. Watch wearers can be used to summons help when required. The watch sends an alert to Safety Link's Australia based Response Centre where experienced call takers will immediately respond. Safety Link's call takers will organise the necessary assistance 24 hours, 7 days a week.

Spacetalk Life and Safety Link Monitoring packages can be purchased directly from the Spacetalk website.

Packages include the Spacetalk Life device, a 12 month Spacetalk app subscription, a 12 month Spacetalk Mobile wearable plan with SIM Card and a 12 month Safety Link 24/7 monitoring subscription.

 

How do I activate my Spacetalk Mobile SIM Card?

In Australia, Spacetalk Life devices are sold with Spacetalk Mobile SIM cards and wearables plans. Prior to purchasing, please check your coverage within your area.

Go to https://mobile-activate.au.spacetalk.co/activate-now and follow the steps to activate your SIM and plan.

Hold on to the Spacetalk Mobile card in your box as you will need your SIM number during the activation process. You will need a driver's license, passport or Medicare card to verify your ID and a valid credit card for payment to complete this step.

Is my Spacetalk Life water resistant?

Spacetalk Life is rated as IP67 water and dust resistant. It has been tested submerged at a depth of 1m for 30mins.

Will my Life work overseas?

Spacetalk Life has been specifically designed to support Telstra and Spark NZ 4G frequency bands 28 and 3.

Some countries outside of Australia and New Zealand may support these bands but not all. We do encourage customers to research and ensure the local network of the destination country will be suitable. You may experience some differences due to network changes, so we do advise caution.

Is my personal information safe?

Our systems incorporate industry best practice data security. All data transmitted between Spacetalk devices and our Spacetalk apps use enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centers in Australia.

We are fully Australian Privacy Principles and GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.

Our privacy policy outlines how we collect and handle you personal information and can be viewed from the footer of our website.

 


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Spacetalk Life Full Product Manual

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Contact us

Chat with us

Click on the Speech Bubble on the bottom right of your screen to start a live chat with a customer support agent.

Chat available Monday to Friday 9am to 5pm (ADL time).

Email us

For extra support, please contact us at support@spacetalk.co

Please note, it may take up to 72 hours to receive a response. Sending multiple replies to ticket notifications could prolong the waiting period.