

Adventurer 2
Support for your device
Spacetalk have partnered with JumpySIM because we wanted to make it as easy as possible for our customers to get their Spacetalk watches connected quickly and easily.
As a bonus, Spacetalk app fees will be waived for eligible JumpySIM customers for as long as they stay connected.
For more information or to get connected with JumpySIM, click here. T&C's apply.
For more information or to get connected with JumpySIM, click here.
- Has less than 30% battery
- Is connected to the charger
- Doesn't have a data connection
- Is within the down time period after a Video Call has been made
- Is already in a Video Call
- Is in School Mode with Video Calling disabled
Spacetalk is a consumer-grade general wellness device, not a certified medical device. Spacetalk wellness features are not intended to be a diagnostic medical device or to replace a caregiver's judgment of health and wellness issues. The information provided on this website or the Spacetalk mobile application is not a substitute for obtaining proper professional care or services. You should seek independent advice from a medical professional as required.
Go to the 'Home' or 'Map' tab in the Spacetalk app and select the device you wish to disable Funny Sounds for, press Funny Sounds, then turn off the switch labelled 'Enable Funny Sounds'.
Adventurer model ST3-4G-1 will work on 4G Bands: B1/B3/B5/B7/B8/B20/B28 and 3G Bands:B1/B5/B8. Where GSM networks are still available 2G: 600/2800MHz.
Check this link to find your country and identify the mobile frequency bands in use.
Keeping Adventurer 2 software up to date will also ensure you can benefit from the latest battery optimisations.
If you are using a pre-paid SIM card, it is also recommended to check that your SIM card has credit balance on it as Adventurer 2’s battery life can be impacted due to data connectivity issues.
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
Q: I use a pay-as-you-go or pre-paid SIM in my Adventurer 2. How can I tell when the balance is low?
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
An aggressive periodic location update, for example 5min, will consume much more battery power than a 1hr location update.
You can completely disable the periodic location updates and use the Location on Demand feature.
Parents can also check the weather at their child's location by tapping on the device to revel the pop up menu then tapping 'Weather' in their Spacetalk app.
To edit an alarm, from the clock screen on Adventurer 2, swipe right to left until you reach the Alarm app then tap on the alarm you wish to edit. Tap edit and update your desired preferences. Tap on the tick to save your new preferences.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Adventurer 2 with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Spacetalk’s express warranty is subject to certain exclusions, as set out in the warranty. For example, Spacetalk does not warrant the Spacetalk Adventurer 2 watch or accessories for normal wear and tear, nor damage caused by accident or abuse.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Spacetalk’s warranty on the Spacetalk watch and its accessories contains additional relevant provisions, including concerning how to make a warranty claim. The full warranty can be downloaded from the download section of this site.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk devices and our Spacetalk apps use enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centers in Australia and United Kingdom.
Spacetalk has been developed by SPACETALK LTD (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. SPACETALK has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the Download section located in our Support pages.
The actual test is called Specific Absorption Rate (SAR) and this rate needs to be below 2W/kg averaged over 20g body tissue for proximity to head and 4W/kg averaged of 20g of body tissue for wrist worn. The highest measurement when Adventurer 2 was tested was 0.85 W/Kg for front of face, and 0.60 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to be able place the Australian Regulatory Compliance mark (shown below) on our product. Adventurer 2 displays this RCM mark in the Information menu under Regulatory Compliance section. As a publicly listed company, SPACETALK LTD has responsibility to conduct very thorough due-diligence on every product we offer for sale.
AIRCRAFT
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
HOSPITALS
Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
PETROL STATIONS
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
INTERFERENCE
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
For Pacemakers:
Pacemaker manufacturers recommend that a minimum separation of 25cm be maintained between a mobile phone and a pacemaker to avoid potential interference.
Important: Factory reset will wipe all user data including pictures and videos that may have been recorded. After Adventurer 2 has been reset, the initial set-up procedure and watch pairing with the Spacetalk App will need to be repeated. If Adventurer 2 has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the device's previous settings to be restored.
You may also check manually to see if there are any updates. To do this on Adventurer 2, from the clock screen, swipe from top to bottom to reveal the control center. Then tap 'Settings' then 'Software Update' and your watch will begin to check for any available updates.
The downloading of updates consumes mobile network data and may result in additional charges.
In some cases (i.e. living close to the border between two time zones), Adventurer 2 may detect an incorrect time. To solve this problem, you can also set the time and date manually. From the clock screen, swipe from top to bottom to reveal the control center. Tap 'Settings' then 'Date & Time' and toggle the 'Automatic date & time' switch to off.
Spacetalk have partnered with JumpySIM because we wanted to make it as easy as possible for our customers to get their Spacetalk watches connected quickly and easily.
As a bonus, Spacetalk app fees will be waived for eligible JumpySIM customers for as long as they stay connected.
For more information or to get connected with JumpySIM, click here. T&C's apply.
For more information or to get connected with JumpySIM, click here.
Chat contacts are restricted to people who have the Spacetalk app installed or other Spacetalk devices. You can also share your group or huddle with other Spacetalk app or Spacetalk device users. A sharing code can be found in the Settings section of the Spacetalk app.
Message app is the more traditional SMS and MMS messaging functionality that supports one-to-one messaging.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Adventurer 2 with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
For more information or to get connected with JumpySIM, click here.
Additionally, we take the security of your data extremely seriously. We use enterprise-grade server architecture to host our data to ensure that the highest safety protocols are followed. The hosting costs involved with these are also factored into your subscription.
We are also constantly updating our apps and product firmware with new features. To maintain our high quality control standards, our development team designs and writes all of this here in Australia, rather than outsourcing this work offshore. When you contact Spacetalk customer support, you talk to a real employee, someone who works with the product and prides themselves in providing the best possible outcome for our customers, someone that values the Spacetalk community.
Alternatively get connected with JumpySIM and your Spacetalk App subscription is free. For more information or to get connected with JumpySIM, click here. T&C's apply.
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that was used initially to purchase the subscription.
3. Tap the 'Home' button, then tap 'Settings'
4. Tap 'Manage Subscription'
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
3. Tapthe 'Home' button, then tap 'Settings'
4. Tap 'Manage Subscriptions'.
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription downgrade.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap cancel subscription.
5. Follow the onscreen instructions.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Adventurer with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk devices and our Spacetalk apps use enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centers in Australia and United Kingdom.
Spacetalk has been developed by SPACETALK LTD (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. SPACETALK has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the Download section located in our Support pages.
You will receive an email notifying when your shipment has been dispatched. Generally, from order placement to shipping will be 2 business days.
Shipping times:-
+ Australia Post (parcel post) - allow 2-7 business days depending on the destination.
+ Australia Post (express post) - next business day to most metropolitan areas.
+ More information on the Australia Post network can be obtained from this link.
- Is connected to the mobile network by swiping down on the clock screen and checking that there are signal bars present
- Has an active data connection or SIM Card is not out of credit (Test the data connection by accessing the Weather app on Adventurer)
- If a Video Call has been made from the Adventurer recently, please wait a few minutes until the down-time period is complete before trying to make another Video Call
- Video Calls can't be made if the watch has less than 30% battery or is connected to the charger
- Check if Video Calling is disabled in the Spacetalk app (Child's Settings -> Advanced Settings -> Enable Video Calls) - Is within the down time period after a Video Call has been made
- Is already in another Video Call
Running the latest Adventurer 2 software will keep you up to date with the very latest improvements and optimisations and some of these include battery life performance.
It is also recommend to check that your SIM card has credit balance on it as Adventurer 2’s battery life will be affected if your SIM card runs out of credit.
On Adventurer 2 swipe from top to bottom on the touch screen to reveal the battery level.
If Adventurer 2 does not appear to charge, follow these steps:
1. Inspect the four gold contacts on the Charging Cradle and on the rear of Adventurer 2 for damage.
2. Ensure Adventurer 2 is seated correctly on the charging cradle and the charging cradle is not upside down. The four gold contacts on the Charging Cradle should line up with the four gold contacts on the back of Adventurer 2.
3. Connect the charging dock to a USB power source. Once connected confirm the light on the charging dock is green. No light indicates possibly the USB power source or the USB cable maybe faulty.
4. attach the charging dock to Adventurer 2 and confirm that the light turns to red after a few moments. This indicates that Spacetalk is charging.
5. Clean the gold contacts on the Charging Cradle and on Adventurer 2 with a damp cloth. Ensure they are dry before proceeding.
6. Try to hold down the Power Button for 20 seconds to perform a soft reset.
1. Check to make sure the USB power source is working. A green light will indicate the charging dock is receiving power.
2. Ensure Adventurer 2 is seated correctly on the charging cradle and the charging cradle is not upside down. The four gold contacts on the Charging Cradle should line up with the four gold contacts on the back of Adventurer 2.
3. Check the charging contacts on the dock. Are they clean and visually look in good condition?
4. Check the charging contacts on the Adventurer 2 watch. Are they clean and visually look in good condition?
Important: Factory reset will wipe all user data including pictures and videos that may have been recorded. After Adventurer 2 has been reset, the initial set-up procedure and watch pairing with the Spacetalk App will need to be repeated. If Adventurer 2 has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the apps previous settings to be restored.
In full sunlight conditions, the screen brightness maybe limited this is not a fault.
1. Check that Flight Mode is not active.
2. Check to see if the SIM card has been inserted correctly. Follow the quick start guide instructions that can be obtained from the download section of this website.
3. Restart Adventurer 2 by holding the power button for 20 seconds and after Adventurer 2 has shut down, power Adventurer 2 up again.
5. Confirm the SIM has been activated correctly. If in doubt, remove the SIM card from Adventurer 2 and test it in another phone. Check that voice, SMS and data are working.
6. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
7. If available, try another SIM card in Adventurer 2.
If they don't update, please check that Adventurer 2 has a network connection, has credit on the SIM card and has an active data connection. A quick way to test the data connection is to check the Weather.
You may also check manually to see if there are any updates. To do this on Adventurer 2, from the clock screen, swipe from top to bottom to reveal the control center. Then tap 'Settings' then 'Software Update' and your watch will begin to check for any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. Enter the email address of the person you wish to share Adventurer 2 with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap on the 'Home' button. The request should appear under 'My Devices'
4. Tap on the request and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
For iOS
1. Go to Settings > [your name] > iTunes & App Store. 2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
Spacetalk Adventurer (model ST3-4G-1) requires a Nano SIM with unlimited voice calls, SMS and at least 1GB of data per month and will work on all 3G and 4G mobile networks in Australia and New Zealand.
Spacetalk recommends JumpySIM, which offers amazing coverage in Australia and affordable plans to choose from.
The best part is, your Spacetalk app subscription is free while you’re connected with JumpySIM.
JumpySIM keeps your family connected for less!
Please note: JumpySIM is compatible with Spacetalk Adventurer, Spacetalk Life, and Spacetalk Kids (Telstra edition) only.
For further information about JumpySIM click here to visit their website.
*On some mobile service providers, use of MMS Messaging services maybe a chargeable cost in addition to your basic plan. To avoid these costs, we recommend using the Chat message function to send and receive multimedia messages between devices.
Spacetalk Holdings Pty Ltd
The Parks104 Frome Street
Adelaide SA 5000
Australia
Telephone: (AU) 1300 087 423
(NZ) 0800 087 423
(Int) +61 (8) 7078 2721
Email: support@spacetalkwatch.com
Normal Hours: Mon-Fri, 9:00 am - 4:30 pm (AEST)