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Spacetalk Loop
- FAQ
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About Spacetalk Loop
Is Spacetalk Loop Water Resistant?
Spacetalk Loop is rated as IP67 water and dust resistant. It has been tested submerged at a depth of 1m for 30mins. This rating means that Spacetalk Loop will be more tolerant to splashes, accidental submersion and rain. We do not recommend actively swimming, bathing or showering with Spacetalk Loop fitted. Learn more
Setting up Spacetalk Loop for the first time?
We have compiled a Quick Start Guide to help you get Spacetalk Loop and the Spacetalk app up and running quickly. Click here to view the Quick Start Guide.
International Use
Will Spacetalk Loop work in other countries?
Spacetalk Loop is recommended for use in Australia & New Zealand only.*
*Spacetalk Loop devices purchased in Australia are restricted to use with Spacetalk Mobile.
Power
How do you wake the screen on Spacetalk Loop?
To wake Spacetalk Loop, simply double tap anywhere on the screen.
How do I turn Spacetalk Loop on or off?
The power button on Spacetalk Loop is located on the bottom cover next to the charging contacts. This can be held to power the device on and shutdown when necessary.
How can I maximise the battery life?
Short location update intervals (e.g. 5 minutes) are not recommended for day to day use as they will consume the battery faster. For the best battery performance, we suggest using Spacetalk Loop's Location on Demand feature in combination with a longer update interval or interval updates turned off.
Keeping Spacetalk Loop's software up to date will also ensure you can benefit from the latest battery optimisations.
It is also important to ensure that your Spacetalk Mobile plan is active with a recharge applied. This can be checked through your Spacetalk Mobile Portal.
How do I view the battery charge level?
On Spacetalk Loop, swipe from top to bottom on the touch screen to reveal the battery level, network signal strength, settings, volume and brightness control.
The battery level can also be viewed on the Spacetalk app. The battery level will be displayed next to the device name on the map screen.
Spacetalk will also send notifications to the Spacetalk app when the battery level reaches 15% or below.
How do I charge Spacetalk Loop?
The supplied charging cable magnetically attaches to the rear of Spacetalk Loop. Attach the magnetic end to the watch and the other end into a USB power source. Once Spacetalk Loop is receiving charge, the screen will illuminate and display a charging symbol for 5 seconds.
What USB power supply should I use?
To charge your Spacetalk Loop, it is recommended to connect the USB cable to a 5V/1Amp USB power supply.
Network
Does Spacetalk Loop require a SIM card?
Yes, Spacetalk Loop has a 4G mobile phone built into the watch. You will require a Nano SIM card, which is the smallest of the SIM cards available. Spacetalk Loop devices purchased in Australia come with a SIM card pre-installed which will need to be activated through the Spacetalk Mobile activation page.*
*Spacetalk Loop devices purchased in Australia are restricted to use with Spacetalk Mobile.
How do I activate my Spacetalk Mobile SIM?
In Australia, Spacetalk Loop comes pre-installed with a Spacetalk Mobile SIM*.
Prior to purchasing, please check coverage within your area. You can view the coverage map here.
Scan the QR code on the Spacetalk Mobile card in the box, or alternatively go to https://mobile-activate.au.spacetalk.co/activate-now and follow the steps to activate your SIM and purchase a plan. Hold on to the Spacetalk Mobile card as you will need your SIM number during the activation process. You will need a driver’s licence, passport or Medicare card to verify your ID and a valid credit card for payment to complete this step.
*Spacetalk Loop devices using a Spacetalk Mobile SIM card do not require a Spacetalk app subscription.
How do I check the mobile network signal strength?
Network signal strength is displayed at the top of the screen on Spacetalk Loop.
How can I check if the data connection is active?
A data connection is required for normal operation of Spacetalk Loop. To check if there is an active data connection on Spacetalk Loop, swipe from top to bottom to reveal the control centre. Then tap 'Settings', then 'Information' and under 'Network State' it should say connected if there is an active data connection.
How do I check Spacetalk Mobile coverage in my area
You can check our coverage map available here.
Calling & Messaging
How do I add contacts to Spacetalk Loop?
An unlimited number of contacts can be added to each Spacetalk Loop watch. Contacts are added in the Spacetalk app. To do this tap on the 'Home' button, then tap on the device. Under 'Watch Contacts' tap on the plus symbol to add a new contact. During set-up, a contact can be selected from your list of contacts on your smartphone or by adding a new contact. Contacts can also be flagged as emergency contacts for use when the Spacetalk Loop's SOS function is activated.
How do I answer a call?
When an incoming call is received, Spacetalk Loop's screen will illuminate and details of the caller will be displayed. A green 'answer' button or red 'reject' button will be displayed.
How do I make a call?
Outgoing calls are limited to the list of contacts set up by the guardian using the Spacetalk app. From the clock screen on Spacetalk Loop, swipe right to left until you reach the Call app. Tap on Call to select from a list of contacts that your kid is permitted to call.
Why is an incoming call rejected by Spacetalk Loop?
Spacetalk Loop can be restricted to receive incoming calls and SMS/MMS messages only from people listed in Spacetalk Loop's contact list. In the Spacetalk app tap on the 'Home' button, then tap on the device, then tap 'Watch Contacts'. There is then an option to block calls from unknown numbers. This is set by default but guardians can choose to disable this feature to allow all incoming calls and messages.
How do I send an SMS message?
From the clock screen on Spacetalk Loop, swipe right to left until you reach the Message app. Tap on the message icon, then tap on the message thread you wish to reply to. To start a new message thread, swipe right to left to display contacts, tap on the contact you wish to send a message to, then tap on the pencil symbol.
How do I check a previously received incoming message?
Messages can be viewed on Spacetalk Loop by tapping on the message menu icon.
How do I receive operator messaging e.g. balance running low?
When Spacetalk Loop receives a SMS message from an unknown number, it redirects it to the Spacetalk app. The message contents can be viewed in the Notifications within the Spacetalk app. However, with Spacetalk Mobile, we will alert the account holder rather than the service number itself when it is time to recharge the service.
How can I update the Preset Message Templates?
You may customise your own pre-set messages in the Spacetalk app. In the Spacetalk app, tap on the 'Home' button, then tap on the device. Tap on Chat/SMS Keyboard to add, delete and reorder messages to suit the Spacetalk Loop user.
Can I send MMS messages from Spacetalk Loop?
No, MMS is not supported on Spacetalk Loop devices.
Chat
What is Chat?
With Spacetalk Loop and the Spacetalk app, you can create a chat group to send messages to friends and family who are also using the Spacetalk app and devices. You can create one-to-one private chats, or chat groups.
How do I add someone as a chat contact on my Spacetalk App?
In the Spacetalk app tap the 'Chat' symbol in the bottom right corner of the screen. Tap 'People' then tap the + person symbol in the bottom right corner. From here you will be able to invite a contact through email or by entering the persons Spacetalk ID.
How do I add someone as a chat contact on my Spacetalk Loop?
You will first need to add the contact to Chat in the Spacetalk app.
Once this has been completed, tap on the watch profile then tap settings. Under 'Chat Contacts', tap on the plus symbol then select the contact you wish to add to your Spacetalk Loop.
Do the chat contacts and watch contacts sync
No. The Chat contacts and phone contacts are a different set of contacts and need to be setup independently.
School Mode
What is School Mode?
Parents and guardians can define classroom periods that make Spacetalk Loop distraction free. When in School Mode, Spacetalk Loop is effectively a watch and other functions will be disabled. During School Mode, parents have complete control and can choose to selectively enable or disable features. For example, parents may choose to enable the step counter feature, while disabling the ability to make and receive calls. There is no risk of classroom distractions because Spacetalk Loop is silent in School Mode.
How do I setup School Mode?
School Mode is activated in your Spacetalk app. To set up a new School Mode tap on the 'Home' button, then tap on the device. Tap on 'School Mode' then tap the + symbol located in the bottom right corner and enter your desired preferences.
How do I disable or enable features while in School Mode?
To disable or enable features during School Mode, in the Spacetalk app tap the 'Home' button, then tap on the device. Under 'School Mode' tap on a previously set School Mode, then tap 'Enable Features'. To enable a feature while Spacetalk Loop is in School Mode simply turn the corresponding switch to on.
How do I know School Mode is active on my Spacetalk Loop?
When school mode is enabled any disabled apps will be dimmed on Spacetalk Loop.
Location & Safe Zones
What are Automatic Location Updates?
When first setup, Spacetalk Loop defaults to updating its location every 15 minutes. This can be changed to an interval between 5 minutes and 1 hour. It can also be turned off completely.
An aggressive automatic location update, for example 5 minutes, will consume much more battery power than a 1 hour location update.
Alternatively, You can completely disable the automatic location updates and use the Location on Demand feature instead.
How do I use Location on Demand?
In your Spacetalk app, tap on the device on the map screen to reveal the pop up menu. Then tap 'Locate Me' and the Spacetalk app will start scanning for your child's GPS location. Soon, you'll have the most up-to-date location of your kid.
What are Safe Zones?
Safe Zones are geo areas that are setup in the Spacetalk app. When the watch user arrives and leaves these pre-programmed zones, an optional notification will be sent to the Spacetalk app.
How do I setup Safe Zones?
To set up a new safe zone, in your Spacetalk app, tap on the 'Safe Zones' icon on the map screen. Tap the purple '+' button and enter the address of the desired location. Once the Safe Zone has been created you will need to setup Safe Zone alerts. Note that for Safe Zones to work you must also enable automatic location updates.
How do I receive notifications when the watch user has entered or left a safe zone?
To set up alerts for Safe Zones, in your Spacetalk app, tap on the 'Safe Zones' icon on the map screen. Tap on an existing Safe Zone and then tap on Manage Alerts. Multiple safe zone notifications can be configured and these can be customised to suit particular days.
SOS Alert
How do I add a contact to the Emergency calling list?
In the Spacetalk app, tap on the 'Home' button, then tap on the device. Under the 'Watch Contact' section select a previously added contact and then mark this contact as an Emergency Contact.
How do I change the calling sequence of the SOS alert?
In the Spacetalk app, tap on the 'Home' button, then tap on the device. Under the 'Watch Contacts' section tap on Edit, then tap and drag a contact in the list to change the sequence.
Shared Users
How do I share my Spacetalk Loop with other trusted people?
It is possible to share access to Spacetalk Loop with multiple trusted users. No Additional Subscription is necessary for secondary accounts holders if they are only using sharing. To share Spacetalk Loop, please follow these steps:
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple add button.
3. Finally, enter the email address of the person you wish to share Spacetalk Loop with.
Secondary Account Holder
1. Download the Spacetalk app.
2. Open the app and create a new Spacetalk account OR log in with an existing account, using the email address that was entered by the Primary Account Holder.
3. Once you are logged in, tap 'Home' down the top left corner. A notification message should appear under the account holder’s name
4. Tap on the notification and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
How do I stop sharing my Spacetalk Loop device?
In the Spacetalk app, tap on the device to revel the pop up menu. Tap on 'Settings' then 'Device Sharing'. You can remove shared access to a particular Loop watch from this menu.
Legal
Warranty
What is the warranty on my Spacetalk Loop?
Spacetalk Holdings Pty Ltd warrants Spacetalk Loop for one year and in-box accessories for one year against defects in materials and workmanship commencing from the date of retail purchase. Spacetalk accessories purchased separately are warranted against defects in materials and workmanship for six months from the original date of purchase.
Spacetalk’s express warranty is subject to certain exclusions, as set out in the warranty. For example, Spacetalk does not warrant the Loop watch or accessories for normal wear and tear, nor damage caused by accident or abuse.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
• to cancel your service contract with us; and
• to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
Spacetalk’s warranty on the Spacetalk watch and its accessories contains additional relevant provisions, including concerning how to make a warranty claim. The full warranty can be downloaded from the download section of this site.
I have problems with Spacetalk Loop. What should I do?
After reading through the FAQs if you are still experiencing a problem, please visit the Troubleshooting page for further guidance and directions. If further assistance is needed please contact our customer support team.
Privacy & Security
Is my data safe?
Spacetalk Loop and the Spacetalk apps have been developed at our company's head office in Australia.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk devices and our Spacetalk apps use enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centers in Australia and United Kingdom.
Spacetalk has been developed by SPACETALK LTD (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. SPACETALK has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the Download section located in our Support pages.
Is my personal information secure?
Yes, Spacetalk takes your privacy very seriously. Your personal information will always be stored domestically within Australia and the United Kingdom on highly secure servers. Please review our privacy policy for further information.
How can I delete my Spacetalk account?
Your Spacetalk App and account information can be deleted in the Spacetalk App.
If you are the primary account owner, your account information and the data of all devices linked to your account will be deleted. If you are a shared user, your account information will be deleted and shared device links will be removed.
Your account will be deleted immediately and you will be logged out of all devices. Account deletion is permanent and cannot be reversed.
If you have an active subscription, please cancel it before proceeding with your account deletion.
To delete your account, in the Spacetalk App navigate to the ‘Settings’ menu. Tap ‘Manage Account’ then ‘Delete My Account’. Enter your Spacetalk account password and tap ‘Delete My Account’.
Safety Information
Does Spacetalk Loop emit harmful radiation?
There are very strict international standards which govern the amount of radiation exposure against defined limits. Australia is among 40 other countries that adopt high standards designed to reduce exposure to harmful radiation.
The actual test is called Specific Absorption Rate (SAR) and this rate needs to be below 2W/kg averaged over 10g body tissue for proximity to head and 4W/kg averaged of 10g of body tissue for wrist worn. The highest measurement when Spacetalk Loop was tested was 1.043 W/Kg for front of face, and 1.735 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to be able place the Australian Regulatory Compliance mark (shown below) on our product. Spacetalk Loop displays this RCM mark in the Information menu under Regulatory Compliance section. As a publicly listed company, Spacetalk LTD has responsibility to conduct very thorough due-diligence on every product we offer for sale.
Using Spacetalk Loop safely
Spacetalk Loop is a radio transmitter and receiver and is designed not to exceed the limits for exposure to radio waves recommended by international guidelines. Care should be taken when using Spacetalk Loop in the situations described below:
Aircraft
Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
Hospitals
Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
Petrol Stations
Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
Interference
Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
For Pacemakers:
Pacemaker manufacturers recommend that a minimum separation of 25cm be maintained between a mobile phone and a pacemaker to avoid potential interference.
Certifications and Compliance
Spacetalk Loop fully complies with all mandatory regulatory standards for sale of products in Australia and New Zealand. The Australian Communications and Media Authority (ACMA) are responsible for setting standards that all mobile communication products must be tested against. These tests include Electrical Safety, Electromagnetic Compliance (EMC), Specific Absorbtion Rate (SAR), Electromagnetic Radiation and various mobile network interoperability tests to name a few. Spacetalk Loop carries the Regulatory Compliance Mark (RCM) which is represented by a triangle with a small tick to prove it.
Other
Camera
How many images can I take?
Spacetalk Loop has memory capacity for up to 50 photos to be stored within the watch. If you want to take additional images, you will need to delete other images first.
How can I send images to other people?
If you wish to send images that are taken on Spacetalk Loop to other Spacetalk users, this can be done through the chat app. Simply open the chat contact you wish to send these to and tap the image icon, select the photo you wish to send and select the blue send icon.
Can Spacetalk Loop take videos?
No, video taking is not supported on Spacetalk Loop. The camera can be used to take still images within the 'camera' app.
Can Spacetalk Loop video call?
No, video calling is not supported on Spacetalk Loop.
Weather
How do I check the weather?
On Spacetalk Loop, from the clock screen, swipe right to left until you reach the Weather app. It will show the weather now, as well as the minimum and maximum.
Parents can also check the weather at their kid's location by tapping on the device to revel the pop up menu then tapping 'Weather' in their Spacetalk app.
Alarms
What is the difference between parent alarms and watch alarms?
Parent Alarms are alarms that are set and managed in the Spacetalk app. The watch user is unable to disable, enable or edit the parent alarms from Spacetalk Loop. 'Alarms' are set and managed by Spacetalk Loop and are not visible in the Spacetalk app.
How do I set up an alarm?
From the clock screen on Spacetalk Loop, swipe right to left until you reach the Alarm app. Tap on the '+' in the top right corner then enter your desired preferences.
How do I edit or delete an alarm?
To delete an alarm, from the clock screen on Spacetalk Loop, swipe right to left until you reach the Alarm app then hold down on the alarm you wish to delete.
To edit an alarm, from the clock screen on Spacetalk Loop, swipe right to left until you reach the Alarm app then tap on the alarm you wish to edit. Tap edit and update your desired preferences. Tap on the tick to save your new preferences.
How do I set parent alarms?
To set a 'Parent Alarm' tap on the 'Home' button, then tap on the device. Tap on 'Alarms' then tap the + symbol located in the bottom right corner and enter your desired preferences. '
Other
How do I reset Spacetalk Loop to factory defaults?
On Spacetalk Loop from the clock screen, swipe from top to bottom to reveal the control centre. Then tap 'Settings' scroll through the list to 'Factory Reset'. Spacetalk Loop requires a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Important: Factory reset will wipe all user data including pictures and videos that may have been recorded. After Spacetalk Loop has been reset, the initial set-up procedure and watch pairing with the Spacetalk App will need to be repeated. If Spacetalk Loop has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the device's previous settings to be restored.
How do I check for firmware updates?
Spacetalk Loop will automatically check for a software update in the early hours of the morning. For this to occur Spacetalk Loop should be left powered on and charging overnight. If an update is available, Spacetalk Loop will automatically download and install it overnight.
You may also check manually to see if there are any updates. To do this on Spacetalk Loop, from the clock screen, swipe from top to bottom to reveal the control centre. Then tap 'Settings' then 'Software Update' and your watch will begin to check for any available updates.
The downloading of updates consumes mobile network data and may result in additional charges.
How does Spacetalk Loop detect the correct time & date?
Spacetalk Loop will automatically update the time and the date from the network. There are no adjustments necessary.
In some cases (i.e. living close to the border between two time zones), Spacetalk Loop may detect an incorrect time. To solve this problem, you can also set the time and date manually. From the clock screen, swipe from top to bottom to reveal the control centre. Tap 'Settings' then 'Date & Time' and toggle the 'Automatic date & time' switch to off.
How do I activate Flight Mode?
To activate flight mode on Spacetalk Loop from the clock screen, swipe from top to bottom to reveal the control centre . Tap 'Settings' then toggle the 'Flight Mode' switch to on.
Quick Start Guide
Setting up Spacetalk Loop for the first time?
We have compiled a Quick Start Guide to help you get Spacetalk Loop and the Spacetalk app up and running quickly. Click here to view the Quick Start Guide.
Battery
Battery Consumption is high
Short location update intervals (e.g. 5 minutes) are not recommended for day to day use as they will drain the battery faster. For the best battery performance, we suggest using Spacetalk Loop’s Location on Demand function in combination with a longer update interval or interval updates turned off.
Running the latest Spacetalk Loop software will keep you up to date with the very latest improvements and optimisations and some of these include battery life performance.
It is also recommend to check that your SIM card has credit or mobile data balance on it as Spacetalk Loop’s battery life will be affected if your SIM card runs out of credit or data.
Charging
How do I know if Spacetalk Loop is charging correctly?
When Spacetalk Loop is placed on the charging dock, the screen will illuminate and display a charging symbol for 5 sceonds.
If Spacetalk Loop is fully charged the charging symbol will not be displayed, hold the power button on the rear of the watch to power on your device.
Does not turn on
Battery not charging
It is normal operation for the watch screen to illuminate and the charging symbol to appear once the charger has been connected to the back of the watch.
If Spacetalk Loop does not appear to charge, follow these steps:
1. Inspect the four gold contacts on the Charging Cradle and on the rear of Spacetalk Loop for damage.
2. Ensure Spacetalk Loop is seated correctly on the charging cradle and the charging cradle is not upside down. The four gold contacts on the Charging Cable should line up with the four gold contacts on the back of Spacetalk Loop.
3. Check to make sure the USB power source is working. This can be tested by plugging in another charging cable for a phone or other device to ensure this can send charge
5. Clean the gold contacts on the Charging Cradle and on Spacetalk Loop with a dry cloth. Ensure they are dry before proceeding.
6. Try to hold down the Power Button for 20 seconds to perform a soft reset.
Checking the charging cable
When the cable is connected to the back of the watch, does the watch illuminate and display the charging symbol? If not please check the following
1. Check to make sure the USB power source is working. This can be tested by plugging in another charging cable for a phone or other device to ensure this can send charge
2. Ensure Spacetalk Loop is connected correctly on the charging cradle and the charging cradle is not upside down. The four gold contacts on the Charging Cradle should line up with the four gold contacts on the back of Spacetalk Loop.
3. Check the charging contacts on the dock. Are they clean and visually look in good condition?
4. Check the charging contacts on Spacetalk Loop. Are they clean and visually look in good condition?
Reset
Shutdown
To shutdown Spacetalk Loop, hold down the power button for about 5 seconds and select the tick icon to confirm shutdown.
Soft Reset
By holding down the power button on the back of Spacetalk Loop for about 20 seconds until the watch screen turns off then release. To then restart Loop, hold down the power button on the back for 5 seconds.
Factory resetting Spacetalk Loop
On Spacetalk Loop from the clock screen, swipe from top to bottom to reveal the control centre. Then tap 'Settings' scroll through the list to 'Factory Reset'. Spacetalk Loop requires a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number can be found in the Information menu.
Important: Factory reset will wipe all user data including pictures and videos that may have been recorded. After Spacetalk Loop has been reset, the initial set-up procedure and watch pairing with the Spacetalk App will need to be repeated. If Spacetalk Loop has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the apps previous settings to be restored.
Audio
Microphone Audio
The microphone is very sensitive and under normal background noise levels, you should be able to hold the watch 20-30cm away from your mouth and be heard clearly by the receiver. When the background noise level is high, you may find that you need to hold Spacetalk Loop closer to your mouth.
Speaker Audio
On Spacetalk Loop from the clock screen, swipe from top to bottom to reveal the control centre. Tap 'Sound' to reveal the volume slider control.
Display
Brightness
On Spacetalk Loop from the clock screen, swipe from top to bottom to reveal the control centre. Tap 'Brightness' to reveal the brightness slider.
In full sunlight conditions, the screen brightness maybe limited this is not a fault.
Touch Screen not responding
Clean Spacetalk Loop's display gently using a dry cloth. Also, completely power down Spacetalk Loop by holding the power button for 20 seconds to do a soft reset. Restart Spacetalk Loop by pressing the power button and check if it has improved.
Calling
Audio level from speaker is low
While in a call, the volume control appears on Spacetalk Loop's screen. Adjust the volume using this control.
Audio level from microphone is low
Spacetalk Loop has a high quality noise cancelling microphone that is designed for use 20-30cm from your mouth. Speak at normal volume levels into the microphone.
Incoming call is rejected
Spacetalk Loop can be restricted to receive incoming calls and SMS/MMS messages only from people listed in Spacetalk Loop's contact list. In the Spacetalk app tap on the 'Home' button, then tap on the device, then tap 'Watch Contacts'. There is then an option to block calls from unknown numbers. This is set by default but guardians can choose to disable this feature to allow all incoming calls and messages.
Spacetalk Loop rejects calls (Caller ID)
If your number is listed in the contacts on Spacetalk Loop and your call is rejected, please check your caller ID settings of your mobile phone. Spacetalk Loop detects who is calling from your caller ID and determines if it will permit the call or reject the call. No caller ID will cause automatic call rejection from the watch.
Spacetalk Loop does not ring, only vibrate
This is most likely due to the ring volume level turned down or off. On Spacetalk Loop from the clock screen, swipe from top to bottom to reveal the control centre. Tap 'Sound' to reveal the volume slider.
No contacts set-up in Spacetalk Loop
The watch must be paired to the Spacetalk app first before contacts can be added. Follow the pairing instructions in the Quick Start Guide, or this troubleshooting section under Account and Adding a Device.
Wear Detection
Wear detection isn't notifying me when the watch is taken off
Spacetalk Loop will only check if the watch has been removed every 15 minutes. For this reason wear detection notifications may be up to 15 minutes delayed.
Network Connection
No network connection
Spacetalk Loop Network signal strength is displayed at the top of the sceen on Loop. If it isn't, follow these troubleshooting steps:
1. Check that Flight Mode is not active.
2. Restart Spacetalk Loop by holding the power button for 20 seconds and after Spacetalk Loop has shut down, power Spacetalk Loop up again.
5. Confirm the SIM has been activated correctly. If in doubt, remove the SIM card from Spacetalk Loop and test it in another phone. Check that voice, SMS and data are working.
6. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
Update Settings
I have updated settings using the app and they do not appear on Spacetalk Loop
When you update settings in the Spacetalk app, it is normal that these may take a few minutes to be updated on Spacetalk Loop.
If they don't update, please check that Spacetalk Loop has a network connection, has credit on the SIM card and has an active data connection. A quick way to test the data connection is to check the Weather.
Update Software
How do I update Spacetalk Loop's software?
Spacetalk Loop will automatically check for a software update in the early hours of the morning. For this to occur Spacetalk Loop should be left powered on and charging overnight. If an update is available, Spacetalk Loop will automatically download and install it overnight.
You may also check manually to see if there are any updates. To do this on Spacetalk Loop, from the clock screen, swipe from top to bottom to reveal the control centre. Then tap 'Settings' then 'Software Update' and your watch will begin to check for any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
In Australia, Spacetalk Loop (model SK2-4G-1) comes with a pre-installed Spacetalk Mobile SIM card*.
For more information about Spacetalk Mobile or to see plans available, click here.
Check you Spacetalk Mobile coverage below.
*Spacetalk Loop devices purchased in Australia are restricted to use with Spacetalk Mobile.
Different mobile providers may have different coverage levels in some regional and metropolitan areas. We encourage you to check availability in your area prior to purchase. Please note, even if you are living in an area that has coverage, connectivity via a mobile network can be impacted by a variety of factors. Spacetalk Mobile Australia does not offer refunds on credit purchased where the coverage map indicates a lack of coverage.
*Telstra's 3G Network (850Mhz band) will close mid-2024.
Will Spacetalk Loop only work with a Spacetalk Mobile SIM card?
In Australia, Spacetalk Loop is restricted to use with a Spacetalk Mobile SIM card. If you wish to use a different SIM provider in Spacetalk Loop, it can be unrestricted for a fee of $80.00. Please note that if a provider other than Spacetalk Mobile is being used, Spacetalk app subscription fees apply ($5.99 for upto 2 devices/$8.99 for upto 5 devices).
If you wish to have your Spacetalk Loop device unrestricted, please contact our Customer Support team for assisstance.
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