The power Button on your Life is located on the side of the device. Hold the power button for a short time (Approx 5 seconds) to turn the watch on or off.

Holding the button for a long press (20 seconds) will "soft reset" the watch, you should feel it vibrate.

Simply douple tap anywhere on the screen face to wake the watch up.

Touch screen not responding? Clean watch face using a dry cloth. Completely power down your Loop by holding down the power button for 20 seconds to do a soft reset. Restart your watch.

Pressing the Power Button on the underside of Life for 20 seconds will perform a soft reset and will not wipe any user data.

To perform a hard factory reset, from the clock screen, tap to access the watch menu. Then swipe from right to left and tap the Settings menu. Scroll through the list to Reset Watch. Spacetalk Life requires a PIN number to avoid accidental reset. The PIN number is the last four digits of the IMEI number. The IMEI number number can be found in the information menu. Important: After the Spacetalk Life has been reset, the initial set-up procedure and watch pairing with the Spacetalk app will need to be repeated. If Spacetalk Life has been paired previously with the same account, when performing the pairing process the Spaetalk app will allow the apps previous settings to be restored.

Clean the Spacetalk Life watch display gently using a damp cloth. Also, completely power down Spacetalk by holding the power button for 5 seconds. Restart Spacetalk Life and check if it has improved.

The supplied charging cradle magnetically attaches to the rear of your Life watch.

Plug one end of the supplied USB-C cable into the charging dock and the other end into a 5V/1Amp USB power source.

It is normal operation for the light on the charging cradle to be red whilst charging. A green charging light indicates Spacetalk Life is fully charged.

Once the watch is sufficiently charged, the screen will illuminate and display a charging symbol for 5 seconds.

Ensure your Life is fully charged overnight to a 100% battery capacity.

Short location update intervals (e.g. 5 minutes) are not recommended for day to day use as they will consume the battery faster. For the best battery performance, we suggest using your Location by Request feature in combination with a longer update interval or interval updates turned off.

Keeping your watch's software up to date will also ensure you can benefit from the latest battery optimisations.

If you are using a pre-paid SIM card, it is also recommended to check that your SIM card has credit balance on it as battery life can be impacted due to data connectivity issues if your SIM card runs out of credit.

If Spacetalk Life does not appear to charge, follow these steps:

1. Attach the charging cradle to Spacetalk Life and confirm that the light turns to red after a few moments. This indicates that Spacetalk Life is charging.
2. Inspect the 4 golden contacts on the charging cradle and on the rear of the Spacetalk Life watch for damage.
3. Ensure Spacetalk Life is seated correctly on the charging cradle and the watch is not upside down and not meeting with the gold charging contacts.
4. Try connecting the charging cradle to a different USB power source to ensure the charging cradle is receiving power.
5. Clean the gold contacts on the charging cable and on Spacetalk Life with a dry cloth.
6. Perform a soft reset. To perform a soft reset hold the power button down for 5 seconds, then place the Spacetalk Life back on the charger for 10 minutes.

You can check the battery level in a variety of ways. To check the battery level on the watch, swipe down at the clock screen to see the battery level, network signal strength, volume and brightness control.

Some watch faces also allow the battery level to be visible on the watch face.

From the Spacetalk app, the battery level will be displayed next to the device name on the map screen.

You can check the network signal strength on your Life by swiping from the top to bottom on the touch screen. The network signal strength and the network name should be displayed. If it isn't, follow these steps:

• Check that flight mode is not active.
• Check that the SIM card has been inserted correctly.
• Hold down the Power Button for 20 seconds to perform a soft reset.
• Confirm the SIM card has been activated correctly with your provider. If in doubt, remove the SIM card from your watch and test in another device or phone.
• Check that voice, SMS and data are working.Confirm the SIM card has valid credit. If necessary, recharge the SIM using the provider's recharge process.
• If available, try another SIM card in your Life.

'No SIM' messages: The watch is unable to recognise a SIM card within the SIM card reader.

We recommend turning the watch off, taking the SIM card out, ensuring there is no damage to the SIM card or the watch itself. Re-insert the SIM card into the watch and power the watch back on.

If the watch is displaying signal bars and also 'No connection' on the clockface, to narrow down the source of the issue, navigate to the information menu on the watch by swiping down and selecting the settings then information and select 'Software Update'. This will prompt the watch to use the SIM card's mobile data to check for the latest software. Dependent on the result of this, please see below for next action:

'Your Spacetalk is already on the latest software': The watch is able to access sufficient mobile data from the SIM card. If the watch is still showing 'no connection' ensure that the SIM also has sufficient credit allowance. This can be done by making a call to the watch, letting it go through as a missed call and returning the call.

If after the above troubleshooting does not resolve the 'No connection' message displayed on the watch, contact our support team.

'The Spacetalk Life has been specifically designed to operate on all 4G networks in Australia and New Zealand. If you are experiencing poor coverage, check with your service provider about the coverage available in your area.

When an incoming call is received, Spacetalk Life's screen will illuminate and details of the caller will be displayed. A green 'answer' button or red 'reject' button will be displayed.

The ring volume level can be adjusted or even muted. Spacetalk Life also has a vibrate fuctnion to alert you to an incoming call.

When an incoming call is received, Spacetalk Life's screen will illuminate and details of the caller will be displayed. A green 'answer' button or red 'reject' button will be displayed.

The ring volume level can be adjusted or even muted. Spacetalk Life also has a vibrate fuctnion to alert you to an incoming call.

You can adjust audio levels during a call. While in a call, the volume control appears on the Life's screen. Adjust the volume using this control. Additionally ensure the screen protector is not covering the speaker port.

The microphone is very sensitive and under normal background noise levels, you should be able to hold the watch 20-30cm away from your mouth and be heard clearly by the receiver. When the background noise level is high, you may find that you need to hold Spacetalk Life closer to your mouth.

The speaker level can be adjusted on Spacetalk Life by swiping down at the clock screen to reveal the volume level. Also, in the Settings menu icon under Sound, all the volumes including speaker volume, ringtone and notifications can be adjusted.

This is most likely due to the ring volume level being turned down or off. From the clock screen, swipe from top to bottom to reveal the control centre. Tap 'Sound' to reveal the volume slider.

Spacetalk Life can be restricted to receive incoming calls from people listed in the Spacetalk Life's contact list only. In the Spacetalk app, navigate to the settings menu. Under 'Watch Contacts', there is an option to block calls from unknown numbers.

An unlimited number of contacts can be added to your Life watch. Contacts are added in the Spacetalk app. To do this tap on the 'Home' button, then tap on the device. Under 'Watch Contacts' tap on the plus symbol to add a new contact.

During set-up, a contact can be selected from your list of contacts on your smartphone or by adding a new contact. The name entered in this menu will be the name which will come up on the watch to call/message the contact.

Contacts can also be flagged as emergency contacts for use when the Spacetalk's SOS function is activated. Emergency contacts will appear in the watch contacts list with a red icon to the right of the contact name.

To view missed call and unread SMS messages notifications on Spacetalk Life, swipe from left to right on the clock screen. All notifications will remain visible until they are read.

Fall detection can be setup during the pairing process or afer the pairing process via the Safety settings page in the Spacetalk app.

During the setup process it is advised that you answer all setup questions to ensure the most suitable sensitivity level is in place.

The sensitivity level can be adjusted in the Safety Settings in the Spacetalk app watch profile. It is important to note that the pre-set sensitivity level is based on the information provided during the setup process.

Medical ID information is entered during the setup process. This information can be updated in the Safety Settings in the Spacetalk App watch profile at any stage.

In the Spacetalk app, tap the 3 bars in the top left corner, then tap the watch profile. Tap 'Watch Contacts', select a previously added contact and then mark this contact as an emergency contact.

In the Spacetalk app, tap the 3 bars in the top left corner, then tap the watch profile. Tap 'Watch Contacts', tap on Edit and drag a contact in the list to change the sequence.

The siren feature of the SOS alert can be disabled in the settings menu using the 'SOS Button' menu.

Safety Callback is a feature that allows the Spacetalk app user to request a callback from the Spacetalk Life watch. The wearer of the Spacetalk Life watch will have an opportunity to reject the call to protect their privacy If they don't reject, then Spacetalk Life will proceed to setup a call.

To trigger a Safety Callback tap on the device on the map screen to reveal the pop up menu in the Spacetalk app then tap 'Safety Callback'.

Safety callback can also be triggered automatically if an authorised contact calls the Spacetalk Life watch 3 times within a 5 minute period without an answer.

In the Spacetalk app, tap the 3 bars in the top left corner, then tap the device. Tap 'Watch Contacts', select a previously added contact and then turn on the Safety Callback permission.

By default and for privacy reasons, invitations from the administrator of the Spacetalk app to a shared app user will have the Safety Callback feature disabled. The Primary Account Holder can grant permissions to the Secondary Account Holder to use this function by going to the Manage Devices section of their watch profile in the Spacetalk app.

In the Spacetalk app, tap on the device on the map screen to reveal the pop up menu. then tap 'Locate Me' and the Spacetalk app will start scanning for the watch user's GPS location.

The Spacetalk Life wearer will receive an alert that some one is requesting their location and they have the opportunity to reject that request. If they don't reject, Spacetalk Life will proceed to send the location of the wearer to the Spacetalk app user. The Spacetalk Life wearer is given the option to reject the request to protect their privacy.

Yes, Spacetalk Life does have an automatic location update setting which can be changed in the Spacetalk app. It is the responsibility of the Primary Account Holder to inform the Spacetalk Life watch user that automatic location updates are active. The watch user will not have an opportunity to reject automatic tracking requests.

Safe Zones are zones that are setup in the Spacetalk app. When the watch user arrives and leaves these pre-programmed zones an optional notification will be sent to the Spacetalk app.

To set up a new safe zone, in your Spacetalk app, tap on the device on the map screen to reveal the pop up menu. Select 'Safe Zones' from the list then tap the purple '+ Safe Zone' button. From here enter the address of the desired location. Note that the minimum radium around the zone is 140m.

To set up alerts for Safe Zones, in your Spacetalk app, tap on the device on the map screen to reveal the pop up menu. Select 'Safe Zones' from the list then tap on an existing Safe Zone. From here tap on Manage Alerts. Multiple safe zone notifications can be configured and these can be customised to suit particular days. Note that for Safe Zones alerts to work you must also enable automatic location updates.