

Spacetalk Life
Support for your device
It is important to note that Spacetalk is a consumer general wellness device, not a certified medical device. Spacetalk Life Fall Detection does not detect 100% of falls. If able, users should always push their SOS button when they need assistance. Spacetalk is not intended to replace a caregiver or medical attention for an individual dealing with health issues.
When 'Block calls and SMS from unknown numbers' is active and Spacetalk Life receives a SMS message from an unknown number, it redirects it to the Spacetalk app. The message contents can be viewed in the Notifications within the Spacetalk app.
To trigger a Safety Callback tap on the device on the map screen to reveal the pop up menu in the Spacetalk App then tap 'Safety Callback'.
Safety Callback can also be triggered automatically if an authorised contact calls Spacetalk life three times within a 5 minute period without an answer.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. If the person you wish to share Spacetalk Life with is already listed as a contact then tap 'Select Contact'. Alternatively tap 'Enter Email' and enter the email address of the person you wish to share Spacetalk Life with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap the 3 bars in the top left corner. The invitation should appear under 'My Devices'
4. Tap on the invitation and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
The Spacetalk app can also check the weather at the watch users location by tapping on the device to revel the pop up menu then tapping 'Weather'.
Keeping Spacetalk Life software up to date will also optimise the battery life. It is also recommend to check that your SIM card has credit balance on it as Spacetalk Life’s battery life will be affected if your SIM card runs out of credit.
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk and our Spacetalk apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the Australia.
Spacetalk and Spacetalk app have been developed by Spacetalk Holdings (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. Spacetalk has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the download section located in our Support pages.
The actual test is called Specific Absorption Rate (SAR) and this rate needs to be below 2W/kg for proximity to head and 4W/kg for wrist worn. The highest measurement when Spacetalk Life was tested was 0.736 W/Kg for front of face, and 0.767 W/kg for wrist worn.
SAR is among one of the very important tests that must be completed in order to be able place the Australian Regulatory Compliance Mark on our product. Spacetalk Life displays this RCM mark in the Information menu under Regulatory Compliance section. As a publicly listed company, Spacetalk Holdings has responsibility to conduct very thorough due-diligence on every product we offer for sale.
AIRCRAFT Switch off your wireless device whenever you are instructed to do so by airport or airline staff.
HOSPITALS Mobile phones should be switched off wherever you are requested to do so in hospitals, clinics or health care facilities. These requests are designed to prevent possible interference with sensitive medical equipment.
PETROL STATIONS Obey all posted signs with respect to the use of wireless devices or other radio equipment in locations with flammable material and chemicals. Switch off your wireless device whenever you are instructed to do so by authorized staff.
INTERFERENCE Care must be taken when using the phone in close proximity to personal medical devices, such as pacemakers and hearing aids.
For Pacemakers: Pacemaker manufacturers recommend that a minimum separation of 15cm be maintained between a mobile phone and a pacemaker to avoid potential interference with the pacemaker. To achieve this use the phone on the opposite ear to your pacemaker and do not carry it in a breast pocket.
For Hearing Aids: Some digital wireless phones may interfere with some hearing aids. In the event of such interference, you may want to consult your hearing aid manufacturer to discuss alternatives.
For other Medical Devices: Please consult your physician and the device manufacturer to determine if operation of your phone may interfere with the operation of your medical device.
Spacetalk’S express warranty is subject to certain exclusions, as set out in the warranty. For example, Spacetalk does not warrant the Spacetalk watch or accessories for normal wear and tear, nor damage caused by accident or abuse.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: • to cancel your service contract with us; and • to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service. Spacetalk’S warranty on the Spacetalk watch and its accessories contains additional relevant provisions, including concerning how to make a warranty claim. The full warranty can be downloaded from the download section of this site.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. If the person you wish to share Spacetalk Life with is already listed as a contact then tap 'Select Contact'. Alternatively tap 'Enter Email' and enter the email address of the person you wish to share Spacetalk Life with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap the 3 bars in the top left corner. The invitation should appear under 'My Devices'
4. Tap on the invitation and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Additionally, we take the security of your data extremely seriously. We use enterprise-grade server architecture to host our data to ensure that the highest safety protocols are followed. The hosting costs involved with these are also factored into your subscription.
We are also constantly updating our apps and product firmware with new features. To maintain our high quality control standards, our development team designs and writes all of this here in Australia, rather than outsourcing this work offshore. When you contact Spacetalk customer support, you talk to a real employee, someone who works with the product and prides themselves in providing the best possible outcome for our customers, someone that values the Spacetalk community.
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
3. Tap the 3 bars in the top left corner and then tap 'My Account'
4. Tap 'Manage Subscription'
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription upgrade.
1. Open your Spacetalk app on your smartphone.
2. Make sure that the current Google Play/App Store account that is used on the phone is the same as the account that is used initially to purchase the subscription.
3. Tap the 3 bars in the top left corner and then tap 'My Account'
4. Tap 'Manage Subscriptions'.
5. A list of the available subscriptions will be shown, select another subscription level and follow the prompts to complete the subscription downgrade.
For iOS
1. Go to Settings > [your name] > iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. If the person you wish to share Spacetalk Life with is already listed as a contact then tap 'Select Contact'. Alternatively tap 'Enter Email' and enter the email address of the person you wish to share Spacetalk Life with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap the 3 bars in the top left corner. The invitation should appear under 'My Devices'
4. Tap on the invitation and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
Our systems incorporate industry best practice data security throughout and cannot be hacked or spoofed like other products in this category. All data transmitted between Spacetalk and our Spacetalk apps uses enterprise-grade encryption. Data stored on our servers is encrypted and hosted in government and bank grade security centres in the Australia.
Spacetalk and Spacetalk app have been developed by Spacetalk Holdings (ASX:SPA), an Australian publicly listed company and a pioneer and leader in school communications systems since 2003. Spacetalk Holdings has built a reputation for the highest-level data security and privacy through its schools business unit.
We are fully GDPR compliant and are constantly updating our systems and practices to ensure our users' data security and privacy.
Our full privacy policy can be downloaded from the Download section located in our Support pages.
You will receive an email notifying when your shipment has been dispatched. Generally, from order placement to shipping will be under 2 business days.
Shipping times:-
- + Australia Post (parcel post) - allow 2-7 business days depending on the destination.
- + Australia Post (express post) - next business day to most metropolitan areas.
- + More information on the Australia Post network can be obtained from this link.
It is important to note that Spacetalk is a consumer general wellness device, not a certified medical device. Spacetalk Life Fall Detection does not detect 100% of falls. If able, users should always push their SOS button when they need assistance. Spacetalk is not intended to replace a caregiver or medical attention for an individual dealing with health issues.
To check which firmware you are using in the Spacetalk app tap on the device to reveal the pop up menu, then tap 'Settings’. Tap on 'Advanced Settings' then 'Information' and the firmware version will be listed under the 'Build Number'. Please ensure both your Spacetalk Life watch and Spacetalk app are up to date.
Running the latest Spacetalk Life software will keep you up to date with the very latest improvements and optimisations and some of these include battery life performance.
It is also recommend to check that your SIM card has credit balance on it as Spacetalk Life’s battery life will be affected if your SIM card runs out of credit.
It is normal operation for the light on the dock to be off until a Spacetalk is connected.
To check the battery level, power up Spacetalk Life and check the battery level by swiping down at the Clock screen.
If Spacetalk Life does not appear to charge, follow these steps:
1. Inspect the four gold contacts on the Charging Cradle and on the rear of Spacetalk Life for damage.
2. Ensure Spacetalk Life is seated correctly on the charging cradle and the watch is not upside down and not meeting with the gold charging contacts.
3. Try connecting the Charging Cradle to a different USB power source to ensure the Charging Cradle is receiving power.
4. Attach the Charging Cradle to Spacetalk Life and confirm that the light turns to red after a few moments. This indicates that Spacetalk Life is charging.
5. Clean the gold contacts on the Charging Cradle and on Spacetalk Life with a dry cloth.
6. Perform a soft reset. To perform a soft reset hold the power button down for 20 seconds, then place Spacetalk back on the charger for 10 minutes.
1. Check to make sure the USB power source is working. Try an alternate USB power source to confirm the dock is receiving power.
2. Check the charging contacts on the dock. Do they look to be in clean, good condition?
3. Check the charging contacts on the Spacetalk watch. Do they look to be in clean, good condition?
Important: After the Spacetalk Life has been reset, the initial set-up procedure and watch pairing with the Spacetalk app will need to be repeated. If Spacetalk Life has been paired previously with the same account, when performing the pairing process the Spacetalk app will allow the apps previous settings to be restored.
While Optus and Vodafone networks also use Band 3, their lower bands are different and 3G calling will not work.
We highly recommend using a SIM card from a provider that sell services that operate on the Telstra network. A list of recommended networks can be found in our Spacetalk Life Recommended SIM Card Plans.
In case you are experiencing poor coverage, first check with your SIM card provider about the network infrastructure they are using. Check the coverage in your area using the network operator's Coverage Map.
1. Check to see if the SIM card has been inserted correctly. Follow the quick start guide instructions that can be obtained from the download section of this website.
2. Check that Flight Mode is not active.
3. Restart Spacetalk Life by holding the power button for 5 seconds and after Spacetalk Life has shut down, power Spacetalk Life up again.
4. Confirm that you are using a SIM card operating on the Telstra or Spark networks, or a provider reselling their network.
5. Confirm the SIM has been activated correctly. If in doubt, remove the SIM card from Spacetalk Life and test it in another phone. Check that voice, SMS and data are working.
6. Confirm if the SIM has valid credit. If necessary, recharge the SIM using the operators recharge process.
7. If available, try another SIM card in the Spacetalk Life watch.
If they don't update, please check that Spacetalk Life has a network connection, has credit on the SIM card, is able to receive SMS and has an active data connection.
You may also check manually to see if there are any updates by going to the Settings menu on Spacetalk Life and tapping on Watch Update. Tap Check for Updates to see if there are any available updates.
Downloading of updates consumes mobile network data and may result in additional charges.
Primary Account Holder
1. In your Spacetalk app, tap on the device you wish to share to reveal the pop up menu, then tap 'Settings’.
2. Tap ‘Device Sharing’ then tap the purple ‘Share Device’ button.
3. If the person you wish to share Spacetalk Life with is already listed as a contact then tap 'Select Contact'. Alternatively tap 'Enter Email' and enter the email address of the person you wish to share Spacetalk Life with.
Secondary Account Holder
1. Use the link in the invitation to download the Spacetalk app.
2. Open the app and create a new Spacetalk account. (Note: when creating your new Spacetalk app account, you must use the same email address the invitation has been sent to)
3. Once you have created a Spacetalk account and are logged in, tap the 3 bars in the top left corner. The invitation should appear under 'My Devices'
4. Tap on the invitation and it will allow you to Accept or Deny. Once accepted you will have shared access to that Spacetalk.
For iOS
1. Go to Settings > [your name] iTunes & App Store.
2. Tap your Apple ID at the top of the screen.
3. Tap View Apple ID. You might need to authenticate your Apple ID.
4. Tap Subscriptions.
5. Tap the subscription that you want to manage.
6. Use the options to manage your subscription. You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.
For Android Phone
1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
Spacetalk Life SIM Card Information
Spacetalk Life (model SPL-4G-1) requires a Nano SIM with unlimited voice calls, SMS and at least 1GB of data per month.
Spacetalk recommends JumpySIM, which offers amazing coverage in Australia and affordable plans to choose from. Please note: JumpySIM is compatible with Spacetalk Adventurer, Spacetalk Life, and Spacetalk Kids (Telstra edition) only. For further information about JumpySIM click here to visit their website. For your Spacetalk Life device, you can also select a SIM Card from a network provider* listed below.
Spacetalk Life model SP-L4G-1 is tuned to work on 4G LTE B28AB & B3 also 3G WCDMA B5.
Use of a SIM Card provider not listed above is not recommended.
(1)Compatible with the Telstra™ 4GX network. Use of a Telstra branded SIM may also provide access to 4G VoLTE calling.
(2) Spacetalk does not warrant nor guarantee the listed network provider's suitability, provision of service or inclusions.
Please note, some providers may not alert when a pre-paid sim card is low on credit. Sufficient call and data credit is required to access device functionality, including the SOS button. Please ensure sufficient credit is always available on pre-paid sim cards or utilise a post-paid sim card.
Spacetalk Holdings Pty Ltd
104 Frome StreetAdelaide SA 5000
Australia
Telephone: (AU) 1300 087 423
(NZ) 0800 087 423
(Int) +61 (8) 8104 9588
Email: support@spacetalkwatch.com
Normal Hours: Mon-Fri, 9:00 am - 4:30 pm (AEST)