Critical Information Summary - Wearables
Spacetalk Mobile
Wearable Pre-Paid Plans: Critical Information Summary
Plan | 30 DAY | 180 DAY | 365 DAY |
---|---|---|---|
Price including GST | $17.99 | $90.99 | $164.99 |
Network Access | 4G | 4G | 4G |
Network Maximum Speed^ | 100Mbps (4G) | 100Mbps (4G) | 100Mbps (4G) |
Expiry & Minimum Term | 30 days | 180 days | 365 Days |
Data inclusions | 1 GB | 10 GB* | 30 GB* |
National Voice and SMS Inclusions
- Unlimited standard calls to national fixed lines and standard national mobile and 13/1300, 18/1800 numbers.
- Unlimited standard national SMS to other Australian mobiles; (picture and video MMS not enabled) to other Australian mobiles.
- Unlimited voicemail services, divert and retrieval.
International voice and SMS Inclusions
- Your service does not include and international call minutes or text messages.
Maximum Early Termination Fees
- Cancel at any time. If you cancel the service, any remaining balance of your recharge will not be refunded.
* A GB is equal to 1,073,741,824 Bytes
Please note, speeds may vary due to a variety of factors. These include the distance from a tower, the type of surrounding terrain (hills and valleys can block or reduce coverage), tall trees or tall buildings, hardware and software configurations and download/upload destination.
Information about the Service
Service Details
This plan is a "SIM-Only" pre-paid service designed for use with a Wearable device. Our prepaid Sim plans are subject to our Spacetalk Mobile Fair Use policy and Terms and Conditions. To use these plans, you must purchase and activate a Spacetalk Mobile SIM card. This summary may not reflect any discounts or promotions which may apply from time to time.
You can switch to a different Spacetalk Mobile plan at any time, however, please note that your inclusions will be forfeited.
Wearable Prepaid Plans are exclusively for use with wearable devices. If the SIM card is removed from the wearable device and put in a handset, the service must be recharged with a SIM-only Mobile plan within 30 days, or it will be cancelled.
What's included?
- Unlimited calls to standard mobile and fixed numbers within Australia, including 13, 1300 and 1800 numbers and unlimited standard text messages within Australia.
- VoLTE, Wi-Fi calling, Voicemail, call forwarding, calling line identification and caller number display capability.
- A monthly data allowance in line with your plan.
What's not included?
- Calls from Australia to international countries and international roaming.
- Calls and messages to premium numbers are not enabled.
- MMS, Standard picture, and video.
- Pay As You Go and Value added services.
Hardware Requirement
This service is SIM-only and does not include a device. You must bring your own compatible Wearable device. Please check device specifications to ensure the network is compatible.
Auto-Recharge
Upon activation of your Spacetalk Mobile service, you must agree to the automatic recharge of your plan.
Unless you remove auto-recharge before expiry, we will automatically charge you the selected recharge amount through your chosen payment method at the end of the credit expiry period.
Data Usage
You can check and manage your usage in our self-serve portal here. You will receive usage alerts to your compatible device within 24 hours of reaching 50%, 85% or 100% of your Included value calls and data allowance.
Coverage
Spacetalk Mobile (a brand of Spacetalk Holdings Pty Ltd) uses parts of Telstra Wholesale's 4G mobile networks to provide talk, text, and data.
The Telstra Wholesale mobile coverage reaches at least 97.9% of the Australian population and covers more than 1.6 million square kilometres of the Australian landmass. Telstra's 3G Network will close in Oct 2024.
To view our coverage map, head to www.spacetalk.co/mobile. Please note, even if you are living in an area that has coverage, connectivity via a mobile network can be impacted by a variety of factors. Spacetalk Mobile Australia does not offer refunds on credit purchased where the coverage map indicates a lack of coverage.
Spacetalk Mobile Usage
Spacetalk Mobile is responsible for the service to you (the Consumer) and is not affiliated or related to Telstra. This Plan and your use of our network (including the unlimited use of national calls and SMS) is subject to the Spacetalk Mobile Terms of Use Policy, available at https://spacetalk.co/pages/mobile-terms-of-use-policy.
We are here to help.
If you have any questions, you can contact mobilesupport@spacetalk.co
Alternatively, you can visit us at www.spacetalk.co/mobile for additional information, including to access information about your usage of the service.
If you have any concerns or complaints, you can reach out to our team who will work to resolve it for you in a timely and efficient manner. If after speaking with our team, you are not satisfied with the outcome please review our complaint policy here.
You can also contact the Telecommunications Industry Ombudsman on 1800 062 058 or submit an enquiry at www.tio.com.au