Update as of 10:00AM AEST, 10 Jul 2026

We're writing to confirm that the issue affecting some Spacetalk customers, caused by our network partner, Telstra Wholesale, has now been resolved.



What’s Happened

Telstra Wholesale has advised that the issue impacting customers' ability to make mobile calls nationally, including calls to Triple Zero (000), is now resolved. Telstra Wholesale has implemented a solution that has addressed the impact of this issue, and monitoring has confirmed this solution has been successful. Telstra Wholesale's backup systems and standard welfare check process remain in place. Customers can feel confident in calling Triple Zero (000).


New Connections & Porting

During the outage, our ability to make changes in Telstra Wholesale’s system was also impacted. If you requested a new connection or a port during this time, this is now being processed, though you may see a short delay.


Need Further Support?

For further support, please email our customer service team here: support@spacetalk.co

For urgent support during this outage, you can also contact us through our live chat function. The link to live chat is in the bottom right hand corner.

We understand how important this is for the safety of your family, and we sincerely apologise for this disruption caused by our network partner.

Thank you for your patience and understanding while we work to restore your service.

Kind regards,
The Spacetalk Team

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