Code of Complaints UK

Klachtencode 

At Spacetalk we are committed to providing the best customer service. If you are dissatisfied with any aspect of our service, we encourage you to contact us so that we can work to resolve the issue as quickly as possible. 

Step 1:  How to Make a Complaint  

If this is the first time you are reporting the issue, please get in touch with our customer service team. Our agents will respond within 24 hours. You can contact us via: 

Step 2:  Formal Complaint Process  

If our initial response does not resolve the issue, you can make a formal complaint. Please provide the following details: 

 Once we receive your complaint, we’ll confirm receipt and advise how long it may take for us to resolve. Timescales may vary depending on the nature of the complaint.  

Step 3:  Escalation Process  

Once we contact you with the outcome, you have 28 days to get back to us or we’ll assume the matter is resolved and close your complaint. We’ll inform you of this process when we contact you. If we view your complaint as resolved but you do not agree, this may lead to a “deadlock” situation where we will either issue you with a deadlock letter or you may request one, to allow you to escalate your complaint to the Centre for Effective Dispute Resolution (CEDR), approved by Ofcom. In addition, the Centre for Effective Dispute Resolution (CEDR) can review your complaint if we haven't been able to sort things out within 8 weeks. Unless there is a deadlock situation, they won't look at cases that are less than 8 weeks old.  

Contact them directly at: