SPACETALK RETURNS POLICY
Welcome to Spacetalk’s Returns Policy. This policy applies to Spacetalk devices and accessories purchased from the official online store at www.spacetalk.co. We recommend reading this policy alongside our Manufacturer’s Limited Warranty and Spacetalk Services Terms of Use.
This returns policy is offered exclusively by Spacetalk Holdings Pty Ltd A.C.N. 606 733 804 (‘Spacetalk’, ‘we’, ‘us’, or ‘ST’).
Warranty Service - Returns and Repair Process
1. Before initiating a return, contact Spacetalk’s Customer Support Centre to obtain an RMA number.
2. Ensure all returned items are accompanied by proof of purchase and a correctly completed Return Material Authorization Form (‘RMA form’) which can be downloaded from www.spacetalk.co/support.
3. Initial return postage and/or courier fees are your responsibility. However, if an applicable product issue is confirmed, supported by adequate evidence, you may seek reimbursement for reasonable postage or transportation costs from us.
4. You assume the risk of loss or damage to the product during return shipping to Spacetalk or when returned by us to you.
5. If the product is found not to have a problem or has a problem not covered under warranty, you may be required to pay for the costs associated with inspecting the product. We will provide an estimate of these costs before you return the product.
6. Within 5 business days of receipt of the item, we will confirm its receipt.
7. Spacetalk retains discretion to either replace or repair the goods or provide a refund in the event that the good is faulty and the fault is not a major fault under the Australian Consumer Law.
8. Goods presented for replacement may be substituted with refurbished goods of the same type rather than being repaired, and refurbished parts or devices may be used in the repair process.
9. Please note that the device will undergo a factory reset process. You are responsible for backing up all data on the device before returning it to us. Spacetalk is not responsible for any data loss during the repairs process.
10. If no arrangements are made for your device to be returned within 90 days from the date of notification indicating it is ready for delivery, we may proceed with the disposal of the device without further notice.
Refund Payments
1. If Spacetalk agrees to provide you with a refund, the refund will be made to the same payment source that was originally used for the product purchase.
2. Where permitted by law, in providing you with a refund for any returned goods, Spacetalk may reduce that refund by an amount equal to any third-party vendor payment fees (such as those levied by credit card providers, AfterPay, zipPay or Paypal) originally charged to Spacetalk when you purchased the returned goods.
Contact Us
For all product support matters, please visit www.spacetalk.co/support.
