Loop Screen Protector Kit

Order Processing & Dispatch

Dispatch Time: All orders are typically processed and dispatched within 1-3 business days from order confirmation.

Shipping Methods Available

We offer multiple shipping options to suit your needs:

Standard Shipping

• Delivery timeframe varies by location (typically 3-7 business days)
• Most economical shipping option
• Tracking information provided

Express Shipping

• Faster delivery (typically 2-5 business days depending on location)
• Priority handling and expedited transit
• Full tracking and delivery confirmation

Priority Shipping

• Available in select markets
• Fastest delivery option (1-2 business days where available)
• Premium service with enhanced tracking

Delivery times may vary based on your location, local postal services, and customs processing times.

Shipping Costs

Flat Rate Markets: Some regions offer flat-rate shipping with transparent, upfront costs displayed during checkout.

Variable Rate Markets: Shipping costs are calculated based on your specific location and chosen delivery method. Rates are provided by our logistics partners and shown during the checkout process.

Free Shipping: Enjoy free shipping on orders over a qualifying amount. The minimum order value for free shipping varies by region and will be displayed during checkout. We also regularly offer promotional free shipping events - check our current offers during checkout or subscribe to our newsletter for updates.

Important Shipping Notes

• Customs & Duties: All customs duties, taxes, and import fees are handled by Spacetalk. You won't receive any additional charges or surprise fees after your order ships - the price you see at checkout is your final cost.
• Address Accuracy: Please ensure your shipping address is complete and accurate. We cannot be responsible for delays or lost packages due to incorrect addresses.
• Delivery Confirmation: Signature may be required for delivery depending on the shipping method selected and local carrier policies.
• Tracking: All shipments include tracking information that will be emailed to you once your order ships.

Region-Specific Information

For specific shipping rates, delivery timeframes, and available methods in your area, please:

1. Add items to your cart
2. Proceed to checkout
3. Enter your shipping address
4. View all available shipping options and costs for your location

Questions?

For shipping inquiries or if you need assistance with your order, please contact our customer support team at https://spacetalk.co/pages/contact-us

Same-day delivery service for Sydney

Convenient same-day delivery service for selected postcodes within Sydney Metro area. This premium service ensures your Spacetalk smartwatch reaches you on the same day you place your order, subject to the conditions outlined below.

Service Fee

• A flat rate of $25 applies to all same-day deliveries for orders with a value over $100
• A flat rate of $30 applies to all same-day deliveries for orders with a value under $100
• This fee will be clearly displayed during the checkout process
• The fee is non-refundable once the order has been dispatched

Eligible Areas

• This service is available exclusively for postcodes within the Sydney Metro area
• Eligibility will be confirmed during the checkout process
• We are continuously working to expand our coverage area

Ordering Conditions

Order Cutoff Time

• Orders must be placed before 1:00 PM AEST on the desired delivery day
• Orders placed after the cutoff time will be processed for delivery on the next available delivery day
• Same-day delivery service is subject to availability

Delivery Window

• Deliveries typically occur between 5:00 PM and 9:00 PM AEST on the same day
• Our delivery partner will make every effort to deliver within this timeframe

Parcel Tracking

Live Tracking Service

• All same-day deliveries include real-time parcel tracking
• Customers will be sent a tracking link via SMS and/or email once the order is dispatched
• Example tracking link: https://www.gopeople.com.au/tracking/?code=XXXXXX

Tracking Features

• Live map showing the driver's current location
• Estimated time of arrival updates
• Direct communication with the delivery driver
• Delivery confirmation notifications

Delivery Support

• For delivery inquiries, customers can contact Go People directly through the tracking link
• Customers can also communicate with the driver directly via the tracking interface
• This direct communication ensures a smooth delivery process and up-to-date ETAs

Delivery Procedures

Customer Not at Home

If no one is available to receive the delivery:

• The driver will attempt to leave the parcel in a safe place at the delivery address
• If no safe place is available, the parcel will be returned to our warehouse
• A notification will be sent to inform you of the delivery outcome

Reprocessing and Reshipment

• For parcels returned to our warehouse due to no safe place being available, a reprocessing fee will be applicable
• Returned parcels require a new order to be placed for redelivery
• The original order cannot be rescheduled for redelivery
• Both the reprocessing fee and standard shipping charges will apply to the new order